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“Does what it says on the tin”

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Mercure Rouen Champ de Mars Hotel
Ranked #5 of 52 Hotels in Rouen
Reviewed August 5, 2014

You always know what to expect with a Mercure and this delivered it. It was easy to find and had a large underground car park. Despite the hotel lobby being re-developed around them, the front of house staff were friendly, helpful, and polite. The room was spotlessly clean and had a lovely view out the back of the hotel. Breakfast was excellent.

Room Tip: The rooms at the back are lovely
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  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank tmg513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded August 6, 2014

we are pleased you spend a good time in our hotel

JL Hossin
General Manager

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147 - 153 of 671 reviews

Reviewed July 28, 2014

The Mercure Rouen Champs de Mars suffers from one unfortunately fact - its location is terrible. The front of the hotel faces a busy street with little parking and difficult access. The back is on a park which is lovely. It is quite a distance from the old part of the city which wouldn't be bad but for the endless cobblestones which makes walking difficult.

The hotel itself is nice, even with the current renovations going on in the lobby. The rooms are a decent size with good storage (closet space and shelving). For a change, it was nice to find a hair dryer that works exceptionally well. It is a bit difficult to get into and out of the tub in the double rooms, however.

Only two compliants. There was an employee in the bar who spoke not a word of English. I speak decent French, but she could not understand what we needed. When we hit an impasse, she simply walked away. It was the only downside to the visit. Secondly, we had to log into the wifi over and over and over again. It said it was good for 24 hours, but we had to log in everytime we opened the phone. It was an annoyance.

Room Tip: Ask for a room on the back, facing the park. Enter and exit by the rear into the park for quicker ac...
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  • Stayed: July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded July 30, 2014

Your comment is very usefull for us

many thamks

JL Hossin
General Manager

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Reviewed July 27, 2014

Haven't stayed at a Mercure before, but on this basis of this one, would certainly use them again; for a mid-range chain, it was good.

There are 2 Mercure hotels in Rouen; we picked this one as it is not right in the heart of the town but is within easy walking distance. We stayed for 2 nights & the purpose of our visit was to explore Rouen.

We had a "Privilege Room", which was very spacious, with a sitting area & facilities for making tea/coffee. The decor was fine. Big comfortable bed. Nicely fitted-out bathroom. The bedroom was at the back & I would recommend that because it is quieter - there is a busy road in the front of the hotel.

Large spacious dining room, nicely decorated/furnished. We also had dinner at the hotel on the 2nights we were there & I must say that I was impressed - on both nights we opted for the daily-changing menu, which had a good choice & the food was well presented & well cooked. I don't know what the standard of cooking is usually like in Mercure Hotels, but the chef at this one can certainly cook! Breakfast was fine - all the usual things.

The hotel was undergoing some work in the reception area when we stayed, so a room was not in use; not sure if this room was the the bar or what, but anyway, whilst we were there the bar was in a sort of add-on conservatory, which was ok but a bit basic. The reception area is somewhat drab, but hopefully this will be improved as part of the refurbishment.

Staff were helpful, although I would just mention that there was no-one on reception when we arrived & it took a while to get someone; that doesn't create a good first impression & I would say to any hotel: Never leave your reception un-manned.

Underground parking is available; not the easiest to navigate & some spaces are a bit tight, but it's secure & on-site, which is good. It's not cheap though!

Lots of business people were staying & they all seemed satisfied with the hotel.

Overall, we were happy with this hotel - not a lot of character, but it fitted the bill for what we wanted.

Room Tip: Ask for a room at the back - quieter.
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank JandJLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded July 30, 2014

many thanks for your comments

JL Hossin
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

We selected this hotel when visiting Rouen because we needed secure parking with a large, classic car and were concerned about access comments on Trip Advisor regarding the city centre hotels. Access to the underground car park was tricky here too but it was quite empty on this, a Sunday afternoon so we managed fine and it wouldn't be a problem for an average vehicle and is certainly secure!

However, on entering the hotel we felt we'd gone back in time to the 1980s and not in a good way! This Mercure is the worst of the many we've stayed in and is undergoing a refurbishment programme in the foyer which is clearly too little, too late. We had not been told about this in advance.
The room was spacious and clean but tired, in poor decorative order and the room service was unavailable on this Sunday afternoon despite the room service menu saying otherwise! The restaurant was closed until the Monday evening so no refreshment of any type was available! If you've ever been in France on a Sunday afternoon then you'll be aware that there are no restaurants open! We were aware of this which is why we chose the Mercure over the Ibis which shares the building! The irony was that the receptionist offered us a pre-wrapped, processed sandwich or suggested the vending machines in the Ibis next door!! We didn't check this out but ate the food we had left in the car and took a nap!

We then set out on the 15 minute walk into Rouen old town, as lovely as I remembered it to be but still a 'ghost town' until 1900 when some of the bars and restaurants started to open and we were able to eat and drink happily.

We slept well but with the only option for breakfast next door in the Ibis which was really crowded (or the same two sandwiches we'd been offered the day before!) so we checked out and walked into town again to a 'Paul' bakery (always good).

The car park is charged hourly, which we did know, so we were able to leave it there and return later to collect it.

With hindsight the Ibis would have provided us with the same car park, no building work or builders on Monday morning, better facilities and probably better rooms all for less money!!

Room Tip: Go to another hotel!
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank tjmutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded July 16, 2014

Our restaurant is open EVERY nights during summer and breackast serve until 11 AM every morning

JL Hossin
General Manager

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Reviewed July 5, 2014

Stayed for three nights. Disappointed in the area as not very central. My room was over the a/c plants and major quayside road so not ideal with window open but the a/c was effective. The hotel public areas are a little tired but I understand some renovation is underway. Free wifi in all areas. The restaurant is attractive with good meals. Breakfast choice excellent. Free breakfast for senior citizens (65 and over) Which is throughout Mercure hotels and excellent arrangement for those who qualify! Otherwise the breakfast is expensive. However parking cost for hotel parking very expensive and quite unecessary. I had to pay euros 40 for 3 nights in a garage that was mostly empty.

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dipex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded July 6, 2014

Many thank for your comment, as you say our hotel is in renovation till the and of July

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Reviewed July 2, 2014

Stayed here with a colleague whilst on business for 2 nights.
Firstly, they fail to tell you that some of the hotel is undergoing refurb and stripped walls / plastic curtains etc greet you when you enter reception.
Rooms are reasonable, although a little tired in places.
My colleague spent their second night up and down to reception around 2am as the noise from the "outside" terrace bar was keeping him awake. Only to find out that it wasn't even residents being served. The hotel obviously cares more about the extra euro in the till more than it does for its paying guests.
In the morning he was offered a free breakfast as an apology for the noise. Bearing in mind we had breakfast included in our room rate, it was of no compensation at all. This was mentioned, but nothing more was forthcoming.
On a positive note, it is quite centrally positioned (10 minute walk to the cathedral / restaurants & bars) and the rooms and breakfast were fine.
I wouldn't choose to stay here again after our recent experience though

Room Tip: If you can get a room overlooking the fountain / park then the view is much more attractive.
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  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lurfer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded July 6, 2014

Many thanks for your comments. Actualy we are renoving our hotel loby and bar it is why wall and paint are off.

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Reviewed June 23, 2014

This is a typical business and tourist hotels. Large groups (different nationalities, ages, purposes) are brought in by coach. Efficient service but less suitable as family hotel, no extra's facilities for children.

Room Tip: Be sure to check that you don't book the room with special needs if you don't need it (the s...
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  • Stayed: June 2014, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank Christophe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded June 25, 2014

Many thanks for your comments

JL Hossin
Genera Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Rouen Champ de Mars Hotel

Address: 12 avenue Aristide Briand, 76000, Rouen, France
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Rouen
Price Range: $95 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Rouen Champ de Mars Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
10 minute walk from the historic city centre with all shops nearby. Hotel with 139 quiet, spacious and airconditioned rooms. Restaurant and bar. Meeting facilities. Rooms for guests with limited mobility. WiFi Internet access. ... more   less 
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Also Known As:
Mercure Rouen Champ De Mars Hotel Rouen

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