I booked a room for one night in this hotel, but due to an error in there technical system, they had no more room for us. I received an email from them soon after booking saying that they apologized and book another room for us in an equivalent hotel nearby for the same price (the other hotel was normally about 40 euros more).
Their reply was fast and had all necessary information I needed. I would like to stay there on my next trip to Rouen as the staff seemed very nice and helpful.
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