We stayed here in Room Eugenie for 9 nights in July as a base in a reasonably large town for touring northern Normandy, especially the coastal resorts and D-day sites. Deauville was indeed fine for this, but this hotel was a poor choice. We should probably have moved out after a couple of nights, and tried to find something better, but decided to give the place the benefit of the doubt.
Plus Points: very quiet, close to the sea, easy outside parking on the street most if not all the time, easy to find, comfortable bed, crisp clean linen and towels, good bathroom, plenty of hot water and efficient plumbing, nice mini balcony and french window for fresh air, bright and attractive breakfast room, fresh juice and bread at breakfast.
Weak points: uninviting garden with rusty furniture and overlooked by all the other rooms; extremely expensive breakfast for very little substance and variety deposited by grim-faced staff; no public rooms except the above breakfast room ; no chance of a hot drink outside breakfast, not even at a cafe within short walking distance; one rickety chair in the bedroom otherwise you sit on the bed; no desk or table at which to sit; no wifi except by reception although advertised; truly portable safe - easily removed from the room; expensive mini bar with a door that won't close; poorly lit bedroom and corridor decor - fun perhaps for a night or two, but wearing, and then annoying, for a longer stay.
Customer Service: generally lacking in customer care or attention, inconsistent service and facilities e.g chocolates and weather forecast in the room some nights, others nothing; failure to replace basic items in bathroom; no effort to engage or converse in small talk with clients (my French is not that bad!); no communication until after you've been locked out by a change in the gate security number.
If you must stay in overpriced Deauville for a night or two, and want somewhere out of the ordinary, near the sea, this just might be for you, but it is quite a walk (20 mins) to the centre and expensive for what it is. My wife found the hotel quaint at first, which is why we decided to stay to the end, but by then even she was pleased to be moving on.
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- Also Known As:
- Josephine Hotel Deauville
- Hotel Villa Josephine Deauville, Normandy, France