When I arrived at the hotel, I was shown to an annexe at the rear. We went up a dark stairway to an even darker corridor with an overwhelming smell of damp and decay. I was given a very small room, which also smelled strongly of damp and decay. There was a hard bed, which seemed to be homemade of plywood. A rough cubicle had been carved out of a corner of the room, again with plywood and contained a shower stall so small I could not get into it.
I went for a walk, then returned and said I was unhappy with the room. The desk clerk's response was that their rooms in the main hotel were much better; they knew the annexe rooms were terrible, but they could not give Venere customers (I had booked through the Venere.com website) anything better at the price - €130 per night for a single room. I said that I wanted to leave. The clerk insisted I pay in full for the night (I had arrived only an hour earlier) as Venere would not permit them to waive or even reduce the room charge. He indicated that there would be "consequences" if I refused to pay, and I did so. I subsequently got a far better room for €100 in a hotel with a higher Michelin rating one minute's walk away.
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- Also Known As:
- Hotel Marie-Anne Deauville, Normandy, France