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All reviews eurostar station lille europe microwave and fridge on demand separate toilet double bed shopping centre rooms are spacious free wifi ten minute walk good size free bottle big room excellent hotel walk in shower old town tea coffee
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Reviewed February 25, 2013

Unusually I didn't read the reviews before I booked this hotel, but it was better than I expected, being opposite the station. Large rooms, modern-retro decor, nearly everything thought of. We booked it well in advance and it was much cheaper than the normal rate, about 80 euros for two. Negatives? Not much except the milk in the room to go with the tea isn't the usual UHT, its like cream and the staff couldn't find UHT milk to take to the room. The next day I ordered tea in reception and they only had very fancy tea - no breakfast tea just green or herbal! Despite that, I would recommend this hotel for comfort, location to station, decor, and quiet.

  • Stayed: February 2013, traveled as a couple
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Thank Lesleyc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VGasinerDirecteur, Responsable relations clients at Novotel Suites Lille Europe hotel, responded to this reviewResponded March 11, 2013

Dear Lesleyc57,

We are really pleased that your enjoyed our hotel.
We apologised about the milk missing, and please, be assured that we do our best to avoid those kind of situation.

We hope to welcome you again,

Best regards,
Jessica Bruneau
Deputy Manager
Suite Novotel Lille Europe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

This is a superb hotel located literally over the road from Lille Europe Station and minutes from the EuraLille shopping centre. We stayed as a family of four and had plenty of room for our young children to play in the room, they also had a proper bed each and loved the little treats lieft in the room on a daily basisi. Reception staff are very friendly and increbly helpful. One of the most family friendly hotels I have ever stayed in. The Suite Box is excellent too, with plenty of free films to watch on a really cold day.

  • Stayed: February 2013, traveled with family
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1  Thank VincentWindle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VGasinerDirecteur, Responsable relations clients at Novotel Suites Lille Europe hotel, responded to this reviewResponded March 11, 2013

Dear guest,

Thank you very much for your kind comment.
We are so pleased that you and your family could enjoy the 30m² room and all the facilities in it !
We would be very pleased to welcome you again in our hotel !

Best regards,
Jessica Bruneau
Deputy Manager
Suite Novotel Lille Europe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

While the Novotel does not have the atmosphere we look for when travelling in Europe, the large, clean, comfortable room was a very enjoyable break. The hotel is right across the street from the Lille Europa train station and a short distance from the Lille Flanders train station. You have to walk past the stations to get to the old part of town. The Hotel is conveniently located near a shopping mall and a large Carrefours grocery store that carries anything you need including delicious pastries.

  • Stayed: September 2012, traveled on business
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2  Thank artsfan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VGasinerDirecteur, Responsable commercial at Novotel Suites Lille Europe hotel, responded to this reviewResponded March 11, 2013

Dear Artsfan2,

It is always a pleasure for our team to know that our guests enjoyed their stay in our hotel. Therefore, we would like to thank you for your kind comment.

We hope welcoming you again during a futur trip in Europe,

Kind regards,
Jessica Bruneau
Deputy Manager
Suite Novotel Lille Europe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

The hotel itself is just behind the EuroLille Station on the opposite side to the town, we thought we'd get a great view but it was blocked by the Credit Lyonnais building which is very ugly and looks like a 1950's robot's foot.
The rooms were nice but the only english speaking channels were rolling news and sky and bbc world didn't really work. There is a fridge in the room so you can stock up on drinks etc which is handy as the bar is crap and shuts at midnight even on NYE. In fact the two times I ordered a beer at it, whilst waiting for my better half to get ready, it seemed nearly a chore for the very young staff to deliver, not very encouraging.
It's location is ok for Eurostar, about five minutes from the station, on the wrong side for town but its not really a problem. During the day it is a fine walk through the station and then park to the old town and shops passing a very odd spray / steam installation at the side, about 10-15 mins.
The hotel is fine, free wifi, some microwave meals and snacks available for purchase 24 hours and friendly enough staff.

Room Tip: Stock up on drinks as the bar is not very good and you have a fridge and get the wifi code.
  • Stayed: December 2012, traveled as a couple
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1  Thank Phatbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VGasinerDirecteur, Responsable relations clients at Novotel Suites Lille Europe hotel, responded to this reviewResponded March 11, 2013

Dear guest,

First of all, thank you for taking time writting your comment.
We are very sorry that you encounter some problems during your stay. Please, be sure that your comment helps us improving the quality of our services.

We would be very glad to welcome you during a futur trip to Lille,

Best regards,
Jessica Bruneau
Deputy Manager
Suite Novotel Lille Europe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

  • Stayed: December 2012, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
VGasinerDirecteur, Responsable commercial at Novotel Suites Lille Europe hotel, responded to this reviewResponded March 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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