As an frequent traveller with Accor Hotels, this hotel was a total deception. As an former Citéa-hotel, it doesn't meet the usual Accor standards at all.
On arrival, the clerk told an English speaking family that he didn't speak English, so I thought that I had to speak French with him. After checking in, and placing our car in the (very) spacious car park, which is about the best thing of the hotel, I called the complaint-service of Accor Hotels, who were able to help. After that phone-call, the clerk was able to speak English.
The first room we've entered smelled really bad, the bath was old and the kitchen didn't look too well. The room was'nt really well cleaned and was situated on the ground floor which is very noisy, because of the people who live there. Beside the fact that the building is used as an apartmentbuilding for asylum-seekers and foreign students, there aren't that much hotel visitors.
After we complained to the clerk, we got to choose another room, which was better, but still noisy in the evenings. The room wasn't cleaned well as well.
We didn't use the breakfast. There is a little "Petit Casino"-supermarket around the corner, which is overpriced, but has got everything you need to cook.
The only positive point of the hotel was the refund that the hotel gave us after complaining to the general manager.
I wouldn't recommend this hotel at all.
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- Also Known As:
- Citea Hotel Lille