It's hard to believe this is 5-star hotel. I travel to Europe frequently so I know how nice 5-star hotels can be here in Europe; my expectations were therefore pretty high. I was given Room #110 on the ground floor just steps from the lobby. I was running a tour group here and should have had the good sense to tell them as soon as I saw the room that it was going to be too noisy, but since I was here for work I decided not to. Bad mistake.
My first night here, last night, was awful. I was woken too many times to count by loud footsteps walking on the hard tiles outside my room, and by metal carts being wheeled at all hours of the night. I was told the next morning that they do a lot of set up in the middle of the night for events and thus the noise. With no regard to guests who are trying to sleep. I was told by the front reception this morning that I should call and complain. I'm
really not confident that would have helped, as how can you prevent people from walking down a hallway in high heels?
Pillows on the bed are dismal, hard and lumpy like in a cheap US hotel. there are no free plugs in the room for plugging in electronic devices so had to do without lights just to charge my stuff.
The towels in the bathroom were also of Motel 6 quality -- flat, old, scratchy. My last two 4 star hotels here in France during my stay had lovely big fluffy towels. And just one measly bar of soap for both sink and bath.
I am truly dreading tonight, as an in-house soccer team climbs up and down the stairs next to my head.
There are two chairs in the room that really serve no purpose and I only trip over them. And there's nowhere to put luggage if you have more than one piece.
I would leave if I could but can't due to my work, as my tour group is housed here. I only pray that their rooms are better than mine. I scouted the other floors and at least they are carpeted.
Beware if you book here which room you get. Better yet, skip it; it falls down in too many 5-star categories.
- Official Description (provided by the hotel):
- A unique hotel for a unique experience…Behind a beautiful flemish and gothic front you will discover a “museum”hotel that will offer you serenity, warm welcome, quality service and goodgastronomic food.Pass the reception and you will find our bar located in a large hall with aglass roof and decorated in a modern style that contrast with the moreclassical structure of our 18th century chapel.The Hermitage Gantois welcomes you in the heart of Lille, between the town centre and thecity hall. Very well located, the hotel is only 5 minutes drive for Lille 2 trains stations and 15 minutes drivefrom the local airport in Lesquin.The hotel was established in a historical monument from the 15th century and is an exceptional mixbetween ancient architecture and modern design. The Hermitage Gantois offers you a special place torelax surrounded by history and modernity. It is the most prestigious address in the north of France and isaccessible in less than an hour and a half from Bruges, Bruxelles, Paris or London. ... more less
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- Also Known As:
- Exclusive Hotel Lille
- Exclusive Hotel l Hermitage Gantois