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“Lovely location, shame about the food.”

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Mercure Lille Centre Grand Place
Ranked #17 of 106 Hotels in Lille
Jakarta, Indonesia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely location, shame about the food.”
Reviewed January 5, 2014

We stayed in this hotel before Christmas and after new year. The first night was fine, we were upgraded into a privileged room, but the tv didn't work and neither did the coffee maker. The second time we stayed we had an ordinary room, clean and comfortable but very small, no swinging of any cats here, two papers cups for coffee and two milks, so if you wanted more coffee too bad.

The hotel advertises an all day eating experience"just like home"which means you do everything yourself. The soup was cold so I had to reheat it in the microwave. It was dreadful, supposedly vegetable. But tasteless mush, the bread was hard from sitting out all afternoon. Everything is cold, you could choose to have fois gras with toast...a jar of fois gras from the fridge, make your own toast. For a hotel of this quality and price this shouldn't be offered. Here's the thing if you stay in a hotel you don't want it to be like home when it comes to service.... Breakfast is on the other hand, very good. There are smaller cheaper hotels where the comfort is just as good. But where they cook decent steak frites and serve you...

The hotel has been refurbished, pity the designers didn't stay in the rooms. The bathrooms open directly onto the head of the bed, so that if one person gets up in the night the light shines directly into the head iof the other person. A once grand hotel, in a fabulous location and stay there is convenience is needed.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, January 13, 2014
Dear Sarah,

Thank you for taking the time to share your feeback in regards to your stay at the Mercure Lille Centre Grand Place hotel. We are happy you enjoy our location but we are sorry to hear the inconvenience you encountered during your stay and we beg you to accept our sincerest apologies.

If the situation reproduces again, please feel free to advise our front office which will do it best to find a solution.

We hope to be pleased of welcoming you soon.

Best regards,

Delphine BAUDRY
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
Coventry, United Kingdom
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 2, 2014

We spent two nights at this hotel over New Year. Location is excellent, being a five minute wander from the main square which means it is handy for going back to drop off shopping/use bathroom etc whilst visiting the city centre.

The staff were all very friendly, everyone we came across from reception staff to housekeeping to breakfast staff all had a smile and a 'bonjour' for us. Nothing was too much trouble when we asked for it.

Our room was very clean (as was the whole hotel) and the bed extremely comfortable - in fact my husband thinks it was more comfortable than home! - shower very good with plentiful hot water and powerful delivery. Room wasn't huge but larger than a lot of French hotels that we've stayed in. Buffet breakfast was very good indeed, with large selection of breads/pastries/cheese/ham as well as hot sausages/bacon/scrambled egg. All set up in help yourself style.

The reason for only giving the hotel a very good rating rather than excellent is down to a minor (but important for us) point and that is the cups in the room are paper (think coffee chain takeaway cups) rather than crockery and the glasses are plastic. Not quite what you expect in a four star hotel and not easy to reuse for a second coffee!

All in all, a very pleasant place to stay if you are visiting Lille, we'll definitely use it next time we have the opportunity to visit.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susiemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, January 3, 2014
Dear Guest,

We thank you for having chosen the Mercury Lille Centre Grand Place and for having taken time to write a comment so laudatory further to your stay. It is a pleasure to read that you appreciated our services. We shall not miss to share your message with our teams!

We hope to have the pleasure to welcome you during your next stay in Lille.

Sincerely,

Delphine BAUDRY
General Manager
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Leuven, Belgium
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 31, 2013

Near the center (just behind the opera and in 3 minutes to the Grand Place). Underground parkings nearby.
Helpfull and friendly staff
Clean rooms and comfortable bed
description of hotel on website is correct
small but very clean bathroom with bath and shower

Room Tip: rooms in the center of the hotel have no view to the streets (only to center of hotel and other room...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hendrik T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, January 3, 2014
Dear Hendrik,

Thank you so much to have taken time to make us share your impressions further to your stay in our hotel.

We are delighted that you had a good stay in our company and let us hope to have the pleasure to see you again very fast,

Sincerelly yours,

Delphine BAUDRY
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, New York
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 30, 2013

We just returned from Christmas in the North of France. We spent 9 days at the Mercure Lille Centre. The location is perfect; within steps of old Lille and the main square. I was a little concerned when we first checked in because, despite the four star rating outside, there was no one to help with the luggage. However, first impressions can be deceiving and the remainder of the stay was perfect. We chose a "Privilege Room" which had a king size bed (a large bed in France is usually somewhere between a full and queen size American bed), sufficient lighting (not always the case in France) and a lovely bathroom. The room was also very well heated - the French are not known for heat or air conditioning. The view of the city was beautiful. Breakfast was served every morning in a room set up to resemble a home kitchen. The breakfast room staff was great - "Etienne" would see us in the morning and make sure that the table had a full supply of our preferred sweetener. "Julie" was fabulous and always greeted us with a wonderful smile. If I had anything negative to say about the hotel it would be that the bath towels are too small (not unusual) and there should be someone to help with the luggage. Also the decor is modern - if you are looking for old world decor you will not find it here. However, the modern decor means bright, cheerful comfortable rooms and common areas and wi fi that works easily and well. The hotel does not have parking but there is a convenient underground lot at 45 Boulevard Carnot just a few steps away. We will certainly be returning here in the near future.

Room Tip: The difference in price between the categories of rooms is not so great. I would choose a privilege...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bonnie871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, January 2, 2014
Dear Bonnie,

Thank you to have taken time to announce us your opinion concerning your stay in our hotel.

My team and myself sums very sensitive to your appreciations, they encourage us to serve you always better.

I shall pass on your congratulations to Etienne and Julie.

Looking forward to your next stay I wish you a very good day,

Receive, Dear Bonnie, my kind regards

Delphine Baudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2013

I wouldn't say that this hotel was really up to 4-star standard which is why I give it an average rather than good rating. Its good points: excellent central location; very helpful and friendly staff; comfortable beds; good shower and an excellent buffet breakfast (which it ought to be for €16).

Its less good points: our room was so small that the table and chair had to be hard against the wardrobe to get into the room and then moved in front of the room door to use the wardrobe; no drawer space; poor standard of finish in some areas (the paint was flaking off the bottom of our bathroom door); and the entrance to the breakfast room was through an arch immediately opposite the main entrance to the hotel - so, every time someone came into the hotel in cold weather (we were there in early December) a blast of cold air went into the dining area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian-cfh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, January 2, 2014
Dear customer,

We thank you for aving taken time to share your impressions further to your stay in our establishment. We are happy to notice that you were able to appreciate its location, the quality of welcome of our team, our bedding and our breakfast.

We took note all the same of your remark as for drafts in our lounge kitchen. For your information, works were made to mitigate this problem. We are thus happy to confirm you that during your next stay, that we hope for close relation, you can have breakfast warm!

Looking forward to the pleasure to receive you very soon,

Best Regards,

Delphine Baudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Level Contributor
106 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 18, 2013

Stayed here with a friend in a twin room for 3 nights
Room scrupulously clean good towels and bedding and a really good shower.
Staff polite and helpful.
Glass or red 5 euros and white expensive at 8 euros.
Main lobby area lacking in ambience but fairly good.
Town nice and clean
Walkable to all town

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanfairyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Lille Centre Grand Place

Property: Mercure Lille Centre Grand Place
Address: 2 boulevard Carnot, 59800, Lille, France
Phone Number:
Location: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lille
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lille Centre Grand Place 4*
Number of rooms: 101
Official Description (provided by the hotel):
A charming hundred-year old hotel in the heart of Lille. Near railway stations, the Opera, the Grand Square, the Beaux-Arts museum and the Convention/Exhibition Centre. Bar and meeting facilities. ... more   less 
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Also Known As:
Mercure Lille Centre Opera Hotel Lille
Accor Lille Centre Opera

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