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Reviewed November 16, 2017

Stayed for three nights at Best Western Plus Up travelling by Eurostar, The Hotel is only 7/8 minute walk from the Eurostar station, we arrived about an hour before the 2pm check in, but were able to leave our luggage, also the lady on reception was extremely helpful in giving us a map as we had not previously visited Lille she also pointed out areas of interest and restaurant locations which were very helpful and turned out to be within walking distance of the Hotel. On return we were allocated Room 501 which whilst not being large was more than adequate, clean with modern decor and a large comfortable bed, the bathroom had a large shower and complementary toiletries (no Bath)
Small bottle of water was provided each day as was replenishment of the Nespresso coffee pods, you could also use it for hot water to make tea, but the cups supplied were on the small side.
We had breakfast included which for France was excellent, fresh OJ, bread, pastries, cereal, cold meats/cheese as well as some hot bacon, scrambled egg etc
Large flat screen TV in the room, but we could only locate CNN News from USA in English which whilst we did not spend a great deal of time in the room was little surprising as UK visitors we understood were commonplace therefore Sky news would have been nice.
WFI worked well on the top floor,
The hotel as a ‘Go Green’ housekeeping option for guests, provides bed making / essential replenishments as opposed to a full service make up, i.e. towels etc. If you take this option you receive a token for a free drink at the bar, however the restrictions on type of drink etc could be better explained.

  • Stayed: November 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DerekT23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie B, manager at Best Western Plus Up Hotel, responded to this reviewResponded December 7, 2017

Hello DerekT23,
Thank you for your return experience. The team and myself are very happy that the hotel pleased you. We are soon going to acquire a second channel in English and I took note well of your return on the necessity of explaining better drinks available with the Green me up.
Glad to welcome you soon in Lille!
See you very soon.
Sophie and all the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2017

Our stay here totally spoiled us for the rest of our trip in France. Our room was absolutely gorgeous! We were extremely surprised at how spacious it was for Europe! We had a bed, sofa, a little closet area, and a huge bathroom! Everything was bright and well lit, which was very inviting. The ipod/iphone plug in on the clock made for excellent speakers, and the towel warmers were great for drying clothes we needed to have washed (as a bonus, easily operable too with a simple dial). To top it off, check out times were late to let us sleep in and enjoy our room and comfy bed even longer the next morning. It was walking distance to both train stations and the Eurolille mall, so we were in no rush at all to head out!

  • Stayed: September 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank milklover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this reviewResponded October 30, 2017

Dear Milklover,

Thanks for taking time to share your experience with us. We are very pleased to hear that you had a nice stay in our hotel and enjoyed your room !

We would be happy to welcome you again soon,

Kinds regards,
Justine and the entire team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2017

Hotel is located very close to the Lille Flandres train station (3 minute walk) and not far from the Lille Europe train station (10 minute walk). Room was decent size, very clean, and fairly modern. Shower in the bathroom was fantastic - great water pressure with both a "rain style" overhead shower head plus a removable hand-held shower head. Room had fairly large flat screen TV (around 42 inch screen) with an adequate number of channels. When window was closed the room was very quiet.

Although the room was nice, the best part of my stay was the staff. I worked extensively with Thomas. He was very knowledgeable about the Lille area and was able to recommend several interesting places to visit based on my interests. One of the things I like to do when I visit a foreign country is purchase bicycle jerseys that are not available in the USA. When Thomas found out about this, he took it upon himself to map out all of the bicycle shops within walking distance of the hotel for me. He even called the bicycle shops to verify that they sold bicycle jerseys. I was thoroughly impressed by Thomas' work and his interest in helping me. He definitely went above and beyond my expectations.

  • Stayed: October 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank aa82175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this reviewResponded October 30, 2017

Dear Aa82175,

Thank you very much for your feeds, we are very happy that you had a nice stay in our establishment and appreciated the room and the location.
We also thank you for Thomas for whom it' always a pleasure to help our guests.

We hope to see you again soon !

Sincerely yours,

Justine and the entire team

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Reviewed August 29, 2017 via mobile

Very modern and nicely decorated room with L'Occitane toiletries, Nespresso pod coffee machine, safe and big beds (king size and double sofa bed). Stayed with 2 friends. Beds take over the room but room is nice enough so makes up for it and the bathroom is very big. Breakfast is on another level - Such an amazing breakfast with freshly squeezed orange juice, fresh chopped fruit, fresh caffetiere coffee, the most amazingly seasoned tomatoes I have tasted. They also had bacon, sausages and the usual patisseries. The host was more than welcome to help us and offer us assistance. Hard working staff - The lady on nights was manning the front desk, helping us with the wifi when we called and went downstairs for assistance. The guy who checked us in was also the person who helped us with breakfast. Very polite staff. Free parking outside on a Sunday. Faultless and no complaints.

Stayed: August 2017, traveled with friends
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2017

lovely hotel - fabulous interior and unique well maintained rooms - real comfort. Small bar downstairs - parking on street available of for 14 Euros for 12+ hours at 'Opera Parking' 300 metres away.
We stayed here after a weeks camping - luxury was needed and ideal stop over before getting the tunnel back.

Room Tip: you can arrange parking prior to trip with the hotel at a local 24hr carpark
  • Stayed: August 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank BernAndLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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