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“Anna Australia”

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Privilege Hotel Mermoz
Ranked #21 of 129 Hotels in Toulouse
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Anna Australia”
4 of 5 bubbles Reviewed January 13, 2014 via mobile

We stayed for 1 night to catch an early train. The room and bed was extremely comfortable and veey quiet. Wifi excellent reception. Breakfast sumptuous. It was a 15 min walk pushing luggage to the station, so allow enough time to do that. It was a bit slow for us as we had a lot. Would highly recommend this place

Stayed January 2014, traveled with family
Helpful?
3 Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, January 15, 2014
Dear Madam,

Thank you for taking the time to write a review of your recent stay at Privilege Hotel Mermoz.
It was a pleasure to read that you enjoyed your stay with us and your kind comments regarding our services, especially about our breakfast.

We look forward to welcoming you back for another enjoyable stay with us.

Best wishes for 2014 and warm regards,

Henri DARDE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

250 reviews from our community

Traveler rating
    85
    120
    35
    8
    2
See reviews for
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
132 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

We stayed for two nights going down by train from London to Prades near Perpignan and then one night on the way back. Comfortable, welcoming and just what we wanted.

Short walk to the centre of town and close to the station. We visited churches and galleries and they were all easily accessible. Reception recommended a Thai restaurant across the street which was very friendly and great.

Will stay there again

Room Tip: Rooms at the back or front are away from traffic so equally good
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WSimonL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, January 15, 2014
Dear Madam, Dear Sir,
We thank you for your nice review on our hotel.
We are pleased to read that you will stay with us again on a next occasion. This is one of the best reason on which the team could be proud of: your satisfaction on your stay.
It would be a pleasure to welcome you again, and in the meanwhile, please receive our best wishes for this new year of 2014.

Best Regards,
Henri Dardé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

We have stayed at this hotel (which is walkable from the train station with suitcases) for 3 nights. We have found it very comfortable with a/cond, luxury linens/beds and quality bathroom. The staff are all very pleasant and helpful, and all speak English well. They are happy to recommend nice restaurants and make reservations etc. would definitely stay here again.

Room Tip: We stayed in room 406 which has a huge easy access shower
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FionaPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, November 5, 2013
Dear Madam,
Thank you so much for your review about your stay at the hotel Mermoz.
It was lovely to read your thoughts and to hear that our staff made you feel very welcome.
I was also pleased to hear that you would definitely stay again, as I would be delighted to welcome you back to us.

Best Regards,
Henri Dardé, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed September 23, 2013 via mobile

Stayed for three nights in Toulouse.the hotel is on a not so nice street, down a difficult to access drive to a car park.the hotel was quite pleasant,and the rooms quite nice, although not large. There was a Nespresso machine in the room,and there was supposed to be three pods.we had one.i mentioned it to the reception desk. She said that there was three.i felt like I was being accused of taking them.! She spoke to cleaning staff who said there was three. I was getting angry as I felt I was being accused of stealing. She begrudgingly gave me another one!my friends arrived two nights later and there room had only one as well. Unbelievable. The staff made me feel awful. You do not treat customers like that.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank judy61Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 21, 2013

The hotel staff were very helpful. It was great to have parking as it's a real problem in Toulouse.
The hotel room was very comfortable and tasteful. Breakfast, though not cheap, was excellent and the setting by swimming pool and adjacent small garden was lovely. We would recommend this hotel.

Room Tip: Hotel is hard to find - so take your sat-nav!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, November 8, 2013
Dear Madam,
On behalf of our team I would like to thank you for taking your time to comment on Trip Advisor.
I was so glad to hear that you found our car park suitable, as I was pleased to read your thoughts about our breakfast and our swimming pool.
Needless to say that I am delighted to hear about the staff and their willingness.
We would be pleased to have you back with us again in the future.

Best Regards,
Henri Dardé, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

A well located hotel within walking distance of tourist sites and close to restaurants. The receptionist was wonderfully helpful, knowledgeable and friendly no matter the time of day. Good size clean and modern room and bathroom. Coffee making facility. There was a minibar with complimentary drinks provided. Safe in the room for valuables. Free Wi-Fi. Breakfast cost 16 euros and was reasonable.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyA43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, November 8, 2013
Dear Sir,
Thank you for this great review about your stay with us. I was very pleased to hear that you felt the location was suitable for what you needed.
To get your comment about our receptionists was lovely to hear and see.
It would be delightful to see you back with us again in the future.

Best Regards,
Henri Dardé, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binissalem, Spain
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

The reception staff smile readily, willingly help with questions etc. and are generally very well organized. The hotel is set back from the street and quiet. It has been re-modelled recently. The rooms are not big but well-furnished. The bathroom etc. are high quality. There is an ingeniously designed swimming pool with jacuzzi jets which was a welcome refuge in 34º. There is also a garden to have breakfast in.
The breakfast is OK but expensive for what it is. Hence 4* not 5*.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucullus_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri D, Directeur général at Privilege Hotel Mermoz, responded to this review, July 30, 2013
Dear Sir, Dear Madam,

Thank you very much for sharing your impressions and comments regarding our hotel on TRIP ADVISOR.

Your opinion is particularly precious to us to continue improving our services and meet your expectations during your future stay.

All the best

Kind Regards,

Henri DARDE, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Privilege Hotel Mermoz

Property: Privilege Hotel Mermoz
Address: 50 rue Matabiau, 31000, Toulouse, France
Location: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Toulouse
#14 Luxury Hotel in Toulouse
#15 Romantic Hotel in Toulouse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Privilege Hotel Mermoz 4*
Number of rooms: 51
Official Description (provided by the hotel):
Located in the heart of Toulouse, only a few steps away from the hustle and bustle of the Capitol square, the restaurants and luxury boutiques, the Privilege Hotel Mermoz welcomes you in the haven of its peaceful patio and private gardens.With its ideal location, this 4 star hotel is the perfect base for a business trip or to explore the city and discover its rich architectural and historic heritage. ... more   less 
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Also Known As:
Hotel Jean Mermoz
Jean Mermoz Hotel Toulouse

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