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Mercure Toulouse Centre Compans
Ranked #23 of 130 Hotels in Toulouse
Certificate of Excellence
Reviewed June 12, 2014

Location very good, next to metro station and walking distance from centre. Car park useful. Disappointed in quality of food in restaurant. Reception service good but not as good in restaurant. Aircon didn't seem to work.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Windhover2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded June 16, 2014
Google Translation

Madame, monsieur
Nous vous remercions d'avoir pris le temps de nous faire un retour concernant votre séjour dans notre hôtel.
Nous vous prions d’accepter nos plus sincères excuses si la prestation du restaurant n’a pas été à la hauteur de vos attentes.
Soyez assuré que votre avis sera partagé avec les équipes afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour.

Dans cette attente, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

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50 - 56 of 425 reviews

Reviewed June 7, 2014

I like the Mercure brand but this was a hotel attached to a conference centre and although the brand identity was very much present it is an older property and more tired than mot I have stayed in. The perpetual problem in France is that even in non smoking rooms there is a lingering smell of smoke.
The breakfast staff were poor, there was never hot milk and clearing tables appeared to be carried out in such a lazy manner that there was rarely a clean place to sit at evn when practiaclly empty.
Breakfast was the low point with fizzy grapefruit, pineapple juice proposting to be fresh but with mold growing on top. Go next door to McDonalds, the coffee is better and the service probably so too.
BAr at night was quiet but nicely staffed as was the front desk.
The private arking garage at E11 per day was excellent.
Nicely located for a stroll into the centre Capitol piazza.
Generally not what I expect from Mercure.
Would still use the brand but not in Toulouse.
JSW UK

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Jamesinhereford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded June 9, 2014

Thank you for having taken the time to give us your views on your stay in our hotel.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures will be take to ensure that the quality level meets your expectations.
We do hope that you will give us another chance to demonstrate our high standards of service..

Looking forward to welcoming you again soon, we thank you for your understanding in this matter.

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Reviewed June 6, 2014

Standard Mercure hotel, conveniently located on the edge of the city centre. An easy walk into town and if you love cities in Southern France then you love this. Rooms OK, clean but a very small toilet. Good shower. A/c uncapable of providing any climate control but luckily the window in the room could be opened for fresh air. Might be very hot in summer though.
Easy to reach by shuttle bus from the airport. 15 min ride and at 5 euro decent enough. Bus stops across the street from the hotel. Buy your ticket at the counter in the airport building.
Next to the hotel on the one side McDonalds and Subway, sushi place on the other. Breakfast in the hotel was modest to see the least, you had to get your own coffee which at 0900 wasn't very tasteful anymore. Hotel bar small and not a very special atmosphere as the hotel was almost deserted when i was there. Staff at hotel desk helpful and efficient.

Room Tip: Facing away from the main road in front of the hotel, but don't know if this is possible at all.
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  • Stayed: June 2014, traveled on business
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Thank Marquin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded June 9, 2014

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly for your next stay in Toulouse.
Best regards

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Reviewed March 13, 2014

Stayed one night to visit family nearby. Easy and convenient parking, friendly and helpful staff, all spoke English easily. The room design was modern and efficient. The room was clean and quiet but became quite stuffy in the middle of the night and I couldn't get the climate control to work properly. Had I stayed longer I would have asked for help but didn't bother in the middle of the night. The breakfast buffet was good, seemed to have a little bit of everything except for fresh fruit but that may be more about the season than anything else. I will return on our next trip.

Stayed: March 2014, traveled as a couple
Thank FamilleSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded March 16, 2014

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Don’t hesitate to asked for help, we always take time to try to resolve your problem

Looking forward to welcoming you shortly at Mercure Compans Caffarelli..

Yours sincerely,
Mr Galland

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Reviewed October 14, 2013

This hotel has very nice and modern rooms with very nice bathrooms. It is very well located for a conference right next to a good conference centre and just in front of a metro station, which means easy access to the centre of town. Breakfast is its weakest point, good but not fantastic. The extra facilities are limited.

  • Stayed: October 2013, traveled on business
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Thank MarioForjazSecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded October 16, 2013

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in Toulouse

Yours sincerely,
Avec plaisir
Mr Galland

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Reviewed September 12, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank JuliaST31
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gérard G, Directeur général at Mercure Toulouse Centre Compans, responded to this reviewResponded October 12, 2013

Report response as inappropriate
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Reviewed August 1, 2013

We stayed for 3 nights, The reception area was bright and airy and our room had recently been refurbished and was very clean. The a/c worked very well and we had a nice view of the park from our room. The buffet breakfast had an excellent choice of food. The only downside was that we had been looking forward to eating dinner in the hotel on more than one night, but on the first night when we went into the restaurant we were told that because of renovation work taking place (presumably in the kitchen area) only the room service menu was available. This appeared to be a very limited room service menu anyway, and it turned out that only the Lasagne for a main course and ice cream for a dessert were available. The food was fine, however we did not go back again. On checking in, we were not advised of this limited (non-existent) menu choice, only directions to the restaurant and times of opening. We discovered later that this limited menu in the restaurant would continue until 14th August. Although not in the centre of the city, there is a Metro station close by, serviced by frequent trains.

Room Tip: We booked a Superior Room which overlooked the park next door.
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  • Stayed: July 2013, traveled as a couple
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Thank JanS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Toulouse Centre Compans

Address: Boulevard Lascrosses | 8 Esplanade Compans Caffarelli, 31000, Toulouse, France (Formerly Mercure Toulouse Compans Caffarelli)
Location: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 130 Hotels in Toulouse
Price Range: $87 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Toulouse Centre Compans 4*
Number of rooms: 136
Official Description (provided by the hotel):
The Mercure Toulouse Centre Compans has an ideal localisation right in the city center but also enjoying the calm of the Compans Caffarelli Parc adjoining the hotel. This polyvalent establishment is perfect for business stays as much as for tourism travels. The clients will enjoy to be close to the touristics sites such as the Capitole square or the St Sernin Basilica and the Pierre Baudis Congress center right next the hotel. Also, the public transport are on the establishment's door step : Metro compans caffarelli, buses and public airport shuttle. The hotel has 136 rooms all spacious, air conditioned and fully equipped with a view on the parc or on the interior canopy of the establishment. Furthermore, a paying, covert and private car park is available for our clientele. The restaurant Barricòt honors the South west gastronomy and propose regional and tasty dishes to savor in the restaurant or on our terrasse. The fully renovated bar, is welcoming the clients from 7am till midnight for relaxing and sharing moments. The Mercure Toulouse Centre Compans has 1000m2 of meeting rooms including a patio, an amphitheatre and 12 meeting rooms. ... more   less 
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