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“Overpriced”

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Best Western Hotel Athenee
Ranked #16 of 130 Hotels in Toulouse
Bristol, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Overpriced”
Reviewed November 22, 2013

I stayed here with friends for one night. It was the smallest Best Western I've stayed in and had rather depressing decor. Our room was small, the lift tiny and when we stepped into the corridor we were in pitch darkness and had to use the light from our mobile phones to find a light switch. On the plus side the staff were helpful and friendly and there is private parking available. I had expected better than we got for the price we paid and nicer hotels are available in Toulouse for less.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glynis1_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, November 28, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Keighley
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 20, 2013

This is a quiet and convenient place to stay in order to visit central Toulouse. The staff were friendly and helpful with advice about places to eat and visit. It is in easy walking distance of both the rail/bus stations and the centre of the city. Pleasant breakfast room.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TimAKeighley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, December 2, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kreuzlingen
1 review
Reviewed November 20, 2013

We came in the last minute on a cold rainy night, ran across this hotel purely by chance! Very nice place and very freindly service!
My family loved the hotel Location.. And Breakfast!
We'd come again next time We're in Toulouse!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andwhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, November 28, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

We arrived in Toulouse by car, dropped it off at the train station and walked to the hotel. It is well located - not far from the station but far enough to be quiet and very convenient to the historic part of the city. The reception was friendly and very helpful with advice and a city map. We only stayed one night and were satisfied with our stay. The breakfast was good.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, November 18, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 26, 2013

The hotel is a fairly typical 3 star French hotel. The room are very small and twin beds are, as a result, very close together. The room was also very warm. the air conditioning unit did not seem to chill the air.
I don't think there was one day when the maid service managed to cover all aspects of service (eg on a couple of days the coffee creamer was not replenished, while on another day the bath towels were not even folded let alone replaced).
That aside the hotel was clean and the reception staff very friendly and helpful. The continental breakfast was more than adequate.
The only lift was out of service for almost 24 hours.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aberkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, October 28, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 8, 2013

My husband and I spent a nice and comfortable few days staying at the Best Western Hotel.

“Pros”:
1. Location - city centre; 10-15min walking distance to all the museums, parks, restaurants/shop areas.
2. Service – friendly staff, very polite and helpful. Drinks (bubbly) on arrival.
3. Room – newly refurbished. New bathroom, toilet, accessories. Kettle with mugs, good choice of drinks (tea, coffee, hot choco), biscuits. View was great (please see my pictures). It was very quiet as well.
4. Transport – easy to reach the place (shuttle from the airport (every 15min). 5 Euro/person/one way. Stop - Jeanne D'Arc and 5min walk to the side street). For the rest of your journey you won’t need a transport as everything is very close to this spot.
5. Breakfast – cereals, eggs, different kinds of local bread, sausages (3-4kinds), cheese (3-4kinds), butter, milk, yogurts, jams, pastry etc etc Quite a standard, but very fresh and good choice, so you can make it different every day.
6. We had our flight back at 9pm, so receptionist, Rosa, purposed us to keep our bags in a special locked room til then.

Advise (apart from all the museums…):
- Visit local Antique market, a lot of interesting stuff
- Don’t forget to buy the most popular local product – violet (candies (flowers in violet sugar), syrup, even mustard); very tasty and doesn’t feel like you are eating soap
- Try cassoulet (local cuisine).

Pricing:
- Average dinner for two – about 30-40Euro (without alco)
- Ice cream (two HUGE scoops) – 3.5Euro
- Bottle of water – 1-1.5Euro
- Tea w dessert in a café on a terrace - 6-7Euro
- Kebab – 5Euro
- Museums - 8-10Euro
- Metro – 1.6Euro

Highly recommended Hotel and the city!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bisanten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, October 17, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 30, 2013

We booked this hotel as we wanted somewhere central but not too pricy as we were passing through. Couldn't have chosen better, we drove from the airport and as the street name is the same as a major train station not too far away it was easy to find. The onsite car was a bargain at 10 euros. We arrived late evening and the guy on reception was friendly, professional and helpful.

There are some great bars and restaurants 5 mins walk away.

The room was decorated as expected and was very clean with a great shower and a bonus of dressing gowns and slippers. We booked directly with the hotel to take advantage of their deal which is worth doing. The breakfast was delicious and the packed lunch which they provided the next day as part of the deal was ideal.

Room Tip: We had a room at the back of the hotel which meant it was nice and quiet.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissOutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsegrestan, Directeur général at Best Western Hotel Athenee, responded to this review, October 1, 2013
Dear,

Thank you for writing the comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write the comment. We appreciate your loyalty to our brand.


Sincerely,

Valentine Segrestan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Athenee

Property: Best Western Hotel Athenee
Address: 13 B rue Matabiau, 31000, Toulouse, France (Formerly Best Western Hotel Athenee by HappyCulture)
Location: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#10 Family Hotel in Toulouse
#11 Luxury Hotel in Toulouse
#14 Romantic Hotel in Toulouse
#15 Business Hotel in Toulouse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Hotel Athenee 4*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to the Best Western Hotel Athénée, beautiful charming hotel located in the city center of Toulouse. The best quality / price ratio for your stay in Toulouse. A few steps from the cultural and business center, the hotel is 400m from the Capitol. Every day, discover our HappyTime "Gourmet Aperitif" from 6pm to 8pm, you are our guests ! ... more   less 
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Also Known As:
Best Western Toulouse
Best Western Athenee
Toulouse Best Western

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