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All reviews club room place du capitole great location the main square christmas market internal courtyard the heart of the city hotel is located comfortable rooms long weekend room rate breakfast was included lovely city mini bar old city bars and restaurants air conditioning
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3 - 8 of 1,162 reviews
Reviewed May 7, 2019

Beautiful, sparkling clean, and welcoming hotel right in the city centre, a great location. The customer service was helpful, knowledgeable, and courteous. Everything was pleasant and up to the expectations.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Service
Thank Oksana Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier V, General Manager at Crowne Plaza Toulouse, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you very much for your feedback. I am enchanted to read that your experience with us was a success and that you appreciated our location as well as our establishment.
Thank you again for your support and we hope that we may have the pleasure of welcoming you again in our beautiful city!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2019

Just stayed for one night on a brief visit to Toulouse. Great location in the Place du Capitole. Fantastic room great reception staff and a lovely breakfast in the morning, lots of shops, bars and places to eat near the hotel and surrounding streets.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Glennyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2019 via mobile

Brilliant location right in the centre. We had a room overlooking Place du Capitole but there was no noise at all at night.
Really spacious room which which spotless - good toiletries.
We only made it for breakfast once during our stay. Nice Croissants and Hot Chocolate, small breakfast room so may be busy at times.
Very friendly and helpful staff. We had a very relaxed stay.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Eveybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

When you book a Crowne Plaza you expect certain things and this has many of them - excellent location, clean rooms, decent service. That is what you pay for so it is the extras that define them. In this case it was the very poor quality breakfast. At €25 per head I expect decent quality. In this case I got over cooked eggs, a few sausages and coffee that would make any Frenchman shudder. Ok I expect there will be surges in service that mean there will be troughs in quality, but sadly this one was unacceptably low.

Date of stay: April 2019
Trip type: Traveled with family
Thank AndrewN424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded May 8, 2019

Hi Andrew N,

We aim to make travel rewarding at IHG, and I'm sorry if the breakfast served on this occasion left a negative impression! I've shared your review with our F&B supervisors, and I'm confident that in our effort to achieve complete guest satisfaction improvements will be made.

Thanks for choosing Crowne Plaza and we hope you try us again in the future as we'd love the chance to redeem ourselves!

Best,

Pam G
Case Manager
IHGService

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Reviewed April 19, 2019

it was a great hotel location with amenities of excellence
excellent reception very polite , and a wonderful team of converge that was very helpful
for restaurants and touristic advice's which were great

a revisit is on the plan

Date of stay: April 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank osamak2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier V, General Manager at Crowne Plaza Toulouse, responded to this reviewResponded April 23, 2019

Dear guest,
Thank you for sharing your experience with us. I am glad to read that your experience with us was a success and that you enjoyed the advices and services provided by our Concierge team.
We hope we have the pleasure of welcoming you again soon.

Best regards

Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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