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“Fantastic Location”

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Crowne Plaza Toulouse
Ranked #20 of 130 Hotels in Toulouse
Reviewed October 9, 2013

The staff were very courteous and helpful and our room was spacious and clean. Breakfast was delicious and had good variety. My only complaint with this hotel is that the Club access is not worth paying for. It was the worst food and variety of drinks were really poor. The lounge area is not welcoming at all. I wouldn't offer that level of accommodation unless you can live up to the standard that is required.

On the plus side, there was a laser lighting competition on the wall of the buildings in Place Capitol e and we sat at our window and watched this amazing show put to music as well. I saw it for the two nights we were staying at the hotel. Now, that was a bonus!!

Room Tip: A room on the Square is great for people watching but it can be a bit noisy at night with the window...
  • Stayed: July 2013, traveled as a couple
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1  Thank Silverfox2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded November 12, 2013

Dear Silverfox,
We are glad you enjoyed the courtesy of our staff, the location and the many activities available in Toulouse.
Please trust that we very much appreciate your feedback. It will be reported to our General Manager so that we can find ways of improving our club lounge.

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298 - 304 of 948 reviews

Reviewed October 8, 2013 via mobile

I have stayed at several hotels in Toulouse and they have all been "so French". The Crowne Plaza offers a different and more general European feeling. Great beds, big rooms, clean, friendly, big bar, great location and not expensive. I paid €118 per night.

Stayed: October 2013, traveled on business
2  Thank 100donesofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded November 12, 2013

Dear Michael W,

Thank you for taking the time to write such a lovely feedback. We hope to welcome you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Our 1st hotel for long awaited break in South West France. Arrived early and the attentive staff kindly checked us in early before we went to a Stade Toulousain rugby match. Staff and concierge were very helpful and knowledgable. Lovely rooms and great location by Place Capitole in centre of Toulouse. Comfy beds and all round great overnight stay. Will go back and stay again.

Room Tip: Select a room that does not face the main square as it can get a bit noisey on a weekend night.
  • Stayed: September 2013, traveled as a couple
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1  Thank iainpickles1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 8, 2013

Dear Sir, Madam,

Thank you for taking the time to share your experience with us. We are happy our room, service and location allowed you o enjoy your stay. We hope to welcome you back soon to renew this positive experience.

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Reviewed October 4, 2013

We didn't expect a great boutique experience but stayed in this hotel because it was the facility selected for a conference. Other reviewers were correct; the location at the Place du Capitole is excellent. However, that is the best I can say. Stay here only if you like nondescript blond and mauve furnishings, outside noise until the wee hours, and rude staff (except for Virginia, who was wonderfully helpful).

  • Stayed: October 2013, traveled on business
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Thank Mspayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 7, 2013

Dear Mr Mspayne,

We would like to thank you for your feedback. We are sorry you did not enjoy our hotel’s furniture and we have reported your full feedback to our hotel management.
While I am sure Virginia will be very pleased to hear she could be of assistance we will make sure to touch base with our teams so that we can improve our service.
Finally, we shall be happy to have the opportunity of welcoming you back in a quiet room overlooking our inner patio.

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Reviewed September 24, 2013

I went here for a business trip but later my 2 families member joined, for a room for 3 people they dont provide triple room, therefore the sharing was not good. The cleanliness is 5-star class but a bit lack of facilities (e.g: Pool) also got excellent meeting rooms for business. Lots of other tenants are here for business too.

Room Tip: choose 1-2nd floor rooms because it's recently renovated and non-smoking
  • Stayed: September 2013, traveled on business
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Thank andikabr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 1, 2013

Dear andikabr,

Thank you for taking the time to share your experience of our facilities. We are happy you liked our meeting room and the cleanliness of our hotel.
Hoping to welcome you back in the future, we would like to inform you that we do offer connected rooms.

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Reviewed September 24, 2013

This hotel is situated right in the middle of Toulouse, so is perfectly located for exploring the shops and restaurants of the city. It is on the corner of the main square and there is a buzzy market at the weekends selling food of all descriptions and other wares.

The room was clean and adequate with a really large bathroom, the rooms are nicely decorated and big enough, there is free wifi but the speed is slow, beds are comfortable and there are plenty of fresh clean towels.

Breakfast was good and the restaurant pleasant and bright with a nice courtyard at the rear.

All stuff were courteous and efficient.
I booked a room directly with the hotel and got a better deal than through hotel booking sites.

Overall very pleasant and good value.
If eating out in Toulouse I would thoroughly recommend Flo Beaux Arts, great seafood and desserts.

  • Stayed: September 2013, traveled as a couple
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Thank HERSHAMBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 1, 2013

Dear HERSHAMBOY,

Thank you for your lovely feedback on our hotel. We are pleased to hear that you took advantage of the hotel’s location as well as enjoyed the service provided.
We hope to welcome you back to Toulouse very soon.

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Reviewed September 23, 2013

Excellent Hotel, especially for the price. Fantastic location - the on the Du Capitole.. Center of the city and right across from the Friday market. Wonderful service, very clean and modern.Fantastic staff - very friendly and helpful.

  • Stayed: September 2013, traveled with family
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1  Thank CHRIS T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded September 24, 2013

Dear CHRIS T,

We are happy to know that you enjoyed our hotel’s location right in the heart of the city centre. We are also very glad to hear that you had a good experience with our staff and would like to thank you for sharing it on this website.
We hope to have the pleasure of welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Location: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range: $123 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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