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“Great Location, Dreadful Breakfast”

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Crowne Plaza Toulouse
Ranked #17 of 130 Hotels in Toulouse
Dungarvan, Ireland
Level 6 Contributor
160 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
“Great Location, Dreadful Breakfast”
Reviewed August 10, 2013

We stayed in this hotel for three nights at the end of July. It has the most amazing location on Place du Capitole and was the most wonderful base from which to explore this beautiful city.

Shop around for a good price. We got this hotel on yeego.com for €59 each including breakfast. It rained two nights of the three but it didn't matter to us as we were so near our hotel. Had we stayed somewhere else that was cheaper we would have ended up spending the difference on taxis.

Check-in: bring your printed confirmation with you. There was a slight hitch but it was handled smoothly and efficiently.

Our room was the nicest of our three hotels in France. Large and spacious with two double beds. Both bedroom and bathroom were spotlessly clean. What I really liked was that there was an over-sheet as well as a duvet on the bed. It meant that I could kick off the duvet, just use the sheet and turn off the AC.

Breakfast.......a real disappointment. I was shocked at how poor it was. I really had expected more. Tinned fruit! Muesli that was like dust! There was no bread one morning, we pointed it out to the waitress but there was quite a delay before more arrived. A real let down. It was included in our package which was fine, but if it's not included in yours then DO NOT pay €25 each for it.

The bar and public areas were lovely. We ended up back in the hotel two nights because of the inclement weather and it was a lovely, relaxing place to be.

Very helpful concierge, a young girl who assisted us with train times etc and advised us to pre-
book our tickets etc.

All in all, a wonderful place to stay, the location is the key factor. It was fantastic!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, General Manager at Crowne Plaza Toulouse, responded to this review, August 13, 2013
Dear MMMH,

I'm pleased to know that you enjoyed your stay in our hotel and would like to thank you for giving us your impressions. I do apologize for the bad experience relative to your breakfast, I understand your disappointment. Be assured that all your remarks will be taken into consideration. I hope to welcome you for your next stay in Toulouse.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Laguna Beach
Level 5 Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 6, 2013

Expected little bit more more from a Crown. It seems to be a little tired could probably use some updates in the rooms. Breakfast could have been a bit better with the selection would like to have a omelet but there nothingtelling me that i could order something like that. Getting to the Crown was a nightmare. the streets have change directions and none of the GPS's have the information in them so it can be a challenge getting there and parking. Parking is 19 euros a day., but getting your bags from the parking area to the hotel is daunting at best since everything is still under construction no elevators to the plaza. I can say that the staff is excellent and extremely helpful. They able to translate the laundry list in to English. Didn't want to shrink the T-shirts.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank porscheblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, August 9, 2013
Dear Porscheblue,

We are sorry to hear that you had a disappointed experience of our hotel.

Thank you for your constructive criticisms as they will allow us to improve our service and communication.

We would like to take the opportunity of your feedback to inform you know that we try to communicate on the new access to the hotel by enclosing maps to reservations confirmation and describing the access on our IHG website.

Please also note there are menus displayed on breakfast tables at our restaurant. Dishes offered on this menu, such as omelette, are included in the rate of our “breakfast buffet” and you are more than welcome to ask our staff to get them ready for you.

We are very happy the service provided by our staff satisfied you and we will make sure to let them know.

We hope these inconveniences willl not prevent you from coming to our hotel in the future and we remain at your disposal for more information.
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Angouleme, France
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 4, 2013

A great central location to explore Toulouse and the staff are very helpful and knowledgeable. Large comfortable clean rooms. Good value. There were / adults and 2 kids in our party and with 2 double bedrooms we were very comfortable , not at all cramped. Nice location overlooking the central square and next to a large car park for convenience

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne2111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, August 6, 2013
Dear Suzanne2111,

We would like to thank you for taking the time to write a review of your stay with us.
We are glad to know that you enjoyed the size and comfort of our rooms as well as the hotel’s location.
Our whole staff looks forward to welcoming you back soon.
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Scotland
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 1, 2013

We got a room here after a strike grounded our flight and prevented us getting home for three days. The staff were excellent and helped with what could have been a stressful experience by dealing with our airline directly. The location is superb and is overlooking a beautiful square with a number of good cafes and restaurants nearby.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sr_Moreno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, August 6, 2013
Dear Sr_Moreno,

We understand your stay with us must have been stressful given the circumstances; however we are very glad our staff managed to assist you and we will make sure to pass your comment onto them.
We hope to be able to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 26, 2013

We spent our time in our travels at this hotel at the beginning of July. Nice hotel and location is just right. You have the Capitole Square right at your footsteps for restaurants and all the other ones surrounding it which is many. Also, the Captitole metro stations just 5 minute walk which is your gateway if you need it. A nice small supermarket across the street called Casino for your main basics plus wine, cheese, pate and etc.. You can go to their main Casino Supermarket which is good 20 minute walk thru the St. George area. (Check out that area and Wilson) There is another slightly closer one in the shopping district: Montiipelier Store and Supermarket. Also, nice sandwich, bread, pastry shop as you go out the front door on your left of the hotel and a 1 minute walk across the street.

We think everything is in walking distance and a great city to explore. We did the obvious sites and even the Natural History museum which thought was wonderful for the half day out. Do take in to account that this city caters to tourist but not English speaking but that was that interesting thing about it. Remember, we really like to explore and do the walking sites. Did the bus from the airport to the hotel on arrival in the afternoon. 20 minutes. (5 euro each) Not that hard but did slightly got confused but it was all the fun. (Just show everyone on the map the Capitole) Did the Capitole metro to the train station to do side trips---ONLY 15 minutes. Great. (Very important need to have the Euro coin change right for this for the machine--no manned stations for metro) Also walked back from there twice but wouldn't do it with luggage.

The staff was great from checking in to checking out. (Thank You Very Much) We left and did Carcassonne for just the weekend which we highly recommend for the history and atmosphere. (Got there by train) We went back again to hotel for one more night before going to the airport which we took a taxi. Early flight at 6 am so took taxi which they ordered and the meter came out to over just 30 euro!

We stayed in two different "Club Rooms due to our frequent travels with this brand"! Happy with both. One was more appointed then the other and both views were different. Didn't use their restaurant but it seem to be popular as there bar was. The “club room” amenities for their happy hour were adequate and the continental breakfast the same.

Like to say again to the staff, Thank you again for your courtesy when I called you from the states and the questions of putting us in the right direction before our arrival and when we when staying there. Thks

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodtimesMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 31, 2013
Dear Guest,

Thank you very much for sharing your positive experience with us. We will make sure to pass on your kind comments to our staff. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon England
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 10, 2013

Stayed here on a Saturday night, great room and excellent service, well done! If your looking for a quiet nights sleep after the busy daytime of Toulouse this hotel is the one. Very helpful and attentive staff made our stay very enjoyable.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank devoniantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 18, 2013
Dear Guests,

We would like to thank you for your lovely comment. We are glad you enjoyed our level of service and our rooms. We hope to welcome you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 6, 2013

Stayed for 3 nights in a club room, paid extra for a club room but wasn't worth it....room may have been a bit bigger but the club room it's self was very simple with only a few wines available and soft drink, breakfast was tiny, however breakfast was included in the main restaurant downstairs which was fantastic!!!
Really you are paying for the location right in the square which is fantastic!! Just step out your door and your surrounded by restaurants, Cafe's and shops. Would certainly stay here again because of this, but probably wouldn't both paying for the club room.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 18, 2013
Dear Guest,

We appreciate that you took the time to share your feedback on our hotel. We are glad you enjoyed the hotel’s location.
I will pass on your comments on our club to our General Manager and Food and Beverage Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toulouse

Property: Crowne Plaza Toulouse
Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Location: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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