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“Location location!!!”

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Crowne Plaza Toulouse
Ranked #17 of 130 Hotels in Toulouse
Canberra, Australia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Location location!!!”
Reviewed July 6, 2013

Stayed for 3 nights in a club room, paid extra for a club room but wasn't worth it....room may have been a bit bigger but the club room it's self was very simple with only a few wines available and soft drink, breakfast was tiny, however breakfast was included in the main restaurant downstairs which was fantastic!!!
Really you are paying for the location right in the square which is fantastic!! Just step out your door and your surrounded by restaurants, Cafe's and shops. Would certainly stay here again because of this, but probably wouldn't both paying for the club room.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 18, 2013
Dear Guest,

We appreciate that you took the time to share your feedback on our hotel. We are glad you enjoyed the hotel’s location.
I will pass on your comments on our club to our General Manager and Food and Beverage Manager.
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893 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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stokeontrent
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 28, 2013

Well here we are for the weekend nephew getting married told best hotel in the city definitely not 5star do not stay on the floor 5 rooms 531 onwards outside noise in the day from shops, at night people shouting. Room okay large king size bed small wardrobe insufficient hangers water for bath not hot, don't think of opening mini bar 12 euros for miniature vodka. 6euros for packet peanuts.
100euros per night b/b okay if you were in a five star but this is not.

Room Tip: Don't choose this hotel all suffer from noise shops people, needs better double glazing
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 14, 2013
Dear David A,

Thank you for writing a review about your stay with us. We are always looking to our guests to see the experience they have had to highlights areas where we might improve. We have always worked to provide friendly service and comfortable accommodations. We regret to see that your stay was not all it could have been. We do appreciate the high marks you left for our Cleanliness, Rooms, and Service. We hope that should you return to the area we would have another chance to show you just how great our hotel can be.

Sincerely,

Adrian D.
Case Manager
IHGCare
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bordeaux
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed June 26, 2013

have stayed so many times in this hotel as nice rooms, reasonable buffet breakfast and very efficient staff .... However i would not recommend to anyone driving there and wishing to oark. Most of central Toulouse is undergoing huge road works and it is a nighmare trying to get to the parking on Place du Capitole. sat nav cannot help ... And series of one way narrow streets and no clear signage .... NIGHTMARE ... And to add to this last week had to adandon car in another car park and walk as demonstrations on main place and gendarmes had sealed it off! If you are not driving, then would recommend as good central hotel and comfortable ...

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piggy1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, July 15, 2013
Dear piggy1102,

Thank you for your feedback and for choosing our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Karen G.
Case Manager
IHGCare
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HodHasharon Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 24, 2013

Located at Place Capitol a central city attraction with restaurants coffee and views also near to public transportation. Staff friendly and resoursefulalways ready to assist. Rooms comfortable not extremely spacious but well equipped- safebox/ iron board and iron/ quality toiltries and towels/ Tea coffee Shoko drinks and kettle/bar. 24 H roomservice. 3 elevators.
Breakfast quite good and inexpensive. On deprture day at 0500 a small continental Breakfast was prepared at Lobby since regular meal was not available- what a nice gesture.
Taxi service avalable with hotel assistance. Hotel is close to main attractions- walking distance.
In room TV - screen was small. ~ 28" not up to expectations. Some noise came from the Capitol place but I did not matter. Thanks for the help especially to Mathilda

Room Tip: A bit out from elevators they are noisy Maybe room not facing street
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EilonTal817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this review, July 23, 2013
Dear Sir, Madam,

We are glad you enjoyed the hotel’s location and the service offered by our staff.
We appreciate the fact that you wrote about the quality of the equipment and amenities available in our rooms and we will make sure to report your feedback about the TV to our Hotel General Manager. We will also pass on your comment to Mathilda who will be very happy to have been mentioned.

We look forward to welcoming you back during your next trip to Toulouse.
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Fort Worth, Texas
Level Contributor
253 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed June 24, 2013

Stayed here while on business in Toulouse. Although getting to the hotel is not easy (lots of road construction in/around the city center), it's ideally located on the main city square. Comfortable rooms, great staff, and perfect for business or vacation. They even have a nice fitness center in the basement (rarity in France). I would avoid the every expensive in-hotel restaurant for any meal...there are simply too many better options on the surrounding streets. Would certainly stay here again next time I'm in Toulouse!

Room Tip: Avoid rooms overlooking the square...it can be quite noisy on some nights.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this review, July 23, 2013
Dear Guest,

Thank you for giving us feedback about your stay.
We apologise for the troubles you have had getting to our hotel and would like to inform you that the access has been modified since mid-July.
We now enclose a map to all reservation confirmation and access details are soon to be uploaded on IHG’s website.

About our gourmet restaurant we would like to take this opportunity to specify that our restaurant’s staff is following a series of training with the famous Chef Ducasse if you wanted to try it on your next stay. Our menu starts at the attractive price of 18.50€ for a 2 courses meal at our “Grand Patio” during summertime.

Please do not hesitate to contact our reservation department to book your next stay: hicptoulouse@alliance-hospitality.com .
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London, United Kingdom
Level Contributor
126 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed June 23, 2013

Location cant be beat. Its a slightly souped up Holiday Inn with very low ceilings and very average rooms but very quiet. Great breakfasts and in general a pleasant atmosphere in this lovely hidden treasure of a town! I give a 4 rating as the hotel was built in a historic buildng on the main square with apparent very strict constructiion parameters so the many shortcomings can be forgiven!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this review, July 23, 2013
Dear Ron F,

Your feedback is important to us and we thank you for taking the time to write about our hotel.
Our staff will be very pleased to know that they managed to bring you satisfaction during your stay.
As for the shortcomings you mentioned, we are sorry you felt that way, however outside perspectives are always useful when trying to assess your own hotel and it helps you spot the room there is for improvement. As you mentioned, while having the privilege of benefiting from a great location, offering rooms overlooking the Capitole square as well as rooms overlooking the inside of the hotel and our patios, we also have to take into account the historic environment.

We would be glad to have the pleasure of welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, New Jersey
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 22, 2013

This hotel is in a perfect location -- steps from the main square, restaurants, stores, and pedestrian malls. It is not elegant, but it is far better than average. Breakfast came with our room and was the best breakfast we had in two weeks and four other hotels in France. Also, the front desk staff spoke many languages and were knowledgeable about the area. I strongly recommend the hotel to anyone touring Toulouse.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiriamfromNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this review, July 23, 2013
Dear MiriaminNewJersey,

Thank you for letting us know how you experienced our hotel and services. I will pass on your impressions of the hotel to our staff and management as it is always very rewarding for us when we can ease our guests’ stay.
While the corridors will be renovated later in the future, the rooms and lobby have been renovated quite recently, so we are glad you found our hotel better then the other hotels you have stayed in during your trip to France.

Should you have the opportunity to come to Toulouse and its area in the future, we hope you will choose to stay at our hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toulouse

Property: Crowne Plaza Toulouse
Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Location: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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