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All reviewsclub roomplace du capitolegreat locationthe main squarecity squarechristmas marketfront desk staffinternal courtyardhotel is locatednice roomcomfortable roomsbusiness triplovely cityold citymini barair conditioningbars and restaurants
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Reviewed February 22, 2013

Not so good things:

1) nightmare to find the way to the hotel, even with a GPS.
The whole area is under construction.
Nevertheless this is not the Hotel's fault.

2)The hotel is dated, rooms are in desperate need of renovation or at least an facelift.
The hotel staff was totally indifferent to my arrival, with the exception of a bell boy, that was sort of helpful. My room had an unpleasant odour....kind of hard to describe. Mix of food and dirt...not really sure.

3)The restaurant is very bad. I ordered a lobster ravioli, that got to the table cold and tasted off. It was replaced and to my surprise was simply re-heated. The taste and look got worst. I asked the bill and canceled the bass with parmesan risotto. I was not charged a single penny, at least that! but it was a very disappointing experience.
The service in the restaurant was also very poor.

4) I get the feeling, that many positive reviews in trip advisor are misleading for this particular hotel.

Good things:

1) The temperature in the room was pleasant
2) There was no noise coming from outside ( I asked not to face the square )
3) The internet was complimentary and the speed was good.
4) I asked for a late check-out and they said I could check out at 13h00...not that bad.

If I would return? Probably not.

But to Toulouse, definitely yes. Gorgeous city!

  • Stayed: February 2013, traveled on business
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1  Thank Miguel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this reviewResponded February 28, 2013

Dear Sir,

We are sorry to learn that you have had an unpleasant stay in our hotel.
We now try to enclose a map showing how to get to the hotel to our booking confirmation and do our best to inform customers of the changes in the hotel access.

As for the rooms we are very surprised by your feedback as they have all been renovated last year, early 2012. I also would like to let you know that the smell has been dealt with and is no longer an issue.
Eventually, we are sorry your experience at our restaurant was disappointing but are a bit startled since the table next to yours ordered the same dish and gave us a very positive feedback.
Your comment has nonetheless been taken on board as the restaurant has not charged you anything.

We thank you for your feedback and will do our best to improve our service in hope to gain your trust back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

Stayed in room 307 for 3 nights - non smoking room on a non smoking floor. Good points - Service was excellent. Staff very helpful and polite.All you can eat breakfast. You can also ask for whatever you want in addition to what is on display and staff will provide. Crepes for breakfast - no problems. Large comfy bed. Plenty of pillows. Rooms cleaned daily if you wish. New towels daily if you wish. Complimentary bathrobe. Normal freebies in room. No noise at nights. Hotel in superb central location. Well stocked mini bar. We booked a club room so free room safe which was so easy to operate. Room for improvement - poor lighting in rooms. No central main light. One bedside lamp not working. Cardboard discs copvering holes in wall by plugs and powerpoints. A botched job which should really involve re-plastering. Only unsafe if you try and move the discs but not representative of 5 star finishing I'm afraid. Most disapppointing aspect was the TV channel selection for english speaking customers (us). Eurosport GB - not available but advertised as one of the channels to choose from.The only BBC channel was BBC2 N Ireland. So many cookery programmes made me feel sick! All in all a very comfortable, clean, quiet, keen to please hotel Definitely not the 5 star it thinks it is but worthy of 4 stars imo. I would stay there again. Warning - not cheap but thats more to do with the state of the £ rather than being ultra expensive. We paid £140 euros for 1 night and 170 for the other 2.Tip - Taxi 30 euros to the airport booked via reception. You will probabaly save 5 euros if you take a taxi from the rank outside.

  • Stayed: February 2013, traveled as a couple
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3  Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this reviewResponded February 28, 2013

Dear Martin S,

Thank you for your feedback. We very much appreciate the time you took to write this comment and are already looking into what you said.
For instance our technical team is looking into the technical issues you have had with the bedside lamp and the cardboard discs you mentioned.

Our hotel has been classified by “Atout France” as a 5 stars hotel in April 2011. This means we have to fill out the standard requirements of a 5 stars hotel. To do so, we have already renovated all our rooms although we are continuously looking for ways to improve our hotel.

All the Crowne Plaza Toulouse Hotel team looks forward to having you back.

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Reviewed February 12, 2013

The hotel is located just steps from the Capitole Square. The room was large and entirely setup for a traveler's comfort. The bath towels were the best! The staff is very cordial--check in/out was a smooth process, dining in the restaurant was delicious and easy. Drinks in the bar was also a nice experience (although we couldn't quite figure out the reason behind a life-size horse statue with a light & lampshade coming out of it's head.

Our room was on the side alley and was noisy our first night. If someone is a light sleeper, request an inner room. The second night was quite.

The location is perfect--you can walk to many sites, catch a taxi for the train station (10-15 minute ride) or walk to the Metro and get around town that way.

We would definitely stay here again.

Room Tip: High floor and inner room if you are a light sleeper.
  • Stayed: February 2013, traveled on business
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3  Thank MurryG08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this reviewResponded February 25, 2013

Dear Sir, Madam,

Thank you very much for your feedback. The hotel team is very pleased to know that you have had a pleasant stay. We are glad you appreciated the hotel’s location along with the size of the rooms.
As you rightly pointed out we have rooms facing side streets, the Capitole square or our patios. We always try to accommodate our guests the best we can.

As for the “trendy” life-size horse statue which grabbed your attention, it has for aim to show the way to our bar and restaurants and also brings a bit of the country-side in our city hotel.

Please do not hesitate to contact us to book your next stay. Our teams will be happy to assist you.

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Reviewed January 24, 2013

Crowne Plaza is located on the main square of Toulouse. Restaurants and stores surround this hotel. I was able to walk to numerous sights. It also meant, it was a very safe hotel for solo female travellers. Train station to Paris is about 10 mins in a taxi. A metro station is also located close to the hotel, although I didn't need to use this service. Staff were fantastic when I arrived, providing me with a map and recommending sight seeing activities. Rooms were very modern and well equipped. A market takes place in the square on Wednesdays. Would not hesitate in choosing this hotel again.

  • Stayed: January 2013, traveled solo
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3  Thank Faith01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded February 4, 2013

Dear Miss,

We are very happy to have been able to make your stay agreeable. The hotel’s location and the easy access to the main tourist sights and public transportation are most definitely strong advantages. I will pass on your appreciation to our staff. I am sure they will be thrilled.

Thank you very much for your feedback. We hope to welcome you back shortly.

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Reviewed December 27, 2012

We had some trouble finding the hotel but after a few minutes we found them. They were very polite and took care of our large sized van right away. Everything was fine really, until we decided to grab a bite at the hotel restaurant. We were met with an already suprized staff who were seemingly startled at the fact that there where eight of us. After that, one us had an important phone call so he left for a few minutes. During that time the man who I must assume was in charge actually came and asked us if he would be back soon. We asked if there was a problem he said no. After that, bad attitude overall, long faces, unhelpfullness and we had a bit of a missunderstanding when paying. After that he asked if we could be charged at our rooms he simply said "Non"... Overall very umpleasant experience right in one of the nicest hotels in the area. I do recomment the hotel, but avoid the restaurant especially if you're with a large group.

Stayed: December 2012, traveled with family
3  Thank ebnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded January 8, 2013

Dear Sir, Madam

We are sorry to hear that you have had an unpleasant experience at our restaurant and will take your comments into account for the future. As a matter of fact the restaurant has known a few changes in terms of staff and has now a new Chef.

We are happy that you appreciated your stay enough to recommend The Crowne Plaza Hotel Toulouse and we hope to have the opportunity of welcoming you again in the future.

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