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All reviews club room place du capitole great location the main square city square christmas market front desk staff internal courtyard hotel is located nice room comfortable rooms business trip lovely city old city mini bar air conditioning bars and restaurants
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Reviewed November 9, 2012

We telephoned the week before, directly to the Hotel and asked about parking a small trailer. They said this could be done and looked forward to seeing us. They would have seen us One and a half hours earlier if they had told us that most of Toulouse has the roads up and their is only one small road leading into the square where the Hotel is. very Large square. We spent with Sat Nav one and a half hours with small trailer in the tiny side streets of the old city until we rang the hotel to be told that we had to take a paticular street to access them. Why were we not told this before we arrived?
We arrived exhausted and very annoyed. The rooms were great. Bat staff a bit disinterested in us so we went out to eat.. Will stay somewhere else next time.
My son was given a room on the front of the Hotel and could not sleep as the noise from the street was tremendous.

Room Tip: Away from the road at the front
  • Stayed: November 2012, traveled on business
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Thank margendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Responsable relations clients at Crowne Plaza Toulouse, responded to this reviewResponded January 17, 2013

Dear Sir, Madam

We value each and every guests of our Hotel and therefore would like to thank you for sharing your opinion on the points you think we should work on.
Toulouse’s road and traffic have known some major changes recently and it has taken a bit of time for us to adjust. Please trust that we are aware of this and are doing our best to better inform our guests.
As for the rooms we apologise for the inconvenience caused by the one you were given. We have very quiet rooms with nice views on our Patios, so I am sure that we would be able to accommodate you if you were willing to stay at The Crowne Plaza Hotel in the future.

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Reviewed October 28, 2012

We stayed for 5 nights in late October.
Comfortable rooms.
Excellent breakfast.
Very pleasant reception staff.
Probably the best location in Toulouse?

But beware at the time of writing the centre of town is dug up with road works just about everywhere! Road access to the hotel and the nearby underground car park is by one road only, so do check with the hotel staff if you've got a hire car. Your Sat Nav may not know about the road closures!

  • Stayed: October 2012, traveled on business
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Thank Tipsyagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

We stayed one night, along with our children, in the Crowne Plaza right in the middle of Toulouse. We had superb rooms (especially since we got them for a very good price via Expedia). Very comfortable beds, charming reception staff and a good breakfast. Some nice extra touches, like the This Works sleep 'potions' made for a very enjoyable stay. Would definitely return.

Room Tip: Our rooms were on the third floor. There is a lot of building work in central toulouse at the moment, so worth asking for a room which doesn't face out onto the main street.
  • Stayed: October 2012, traveled with family
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Thank rebeccajago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

We only stayed one night in the Crowne Plaza, right in the centre of Toulouse. Our room was very nice. We had dinner in the hotel and it really was first class, as it was basicallly just a stopover for the night we didnt really use the hotel facilities apart from the dining room, the food was delicious, we went for a wander round the centre and had a few drinks in the bars which were very close by, the centre was very busy but it did look very picturesque, it was quiet in our room and although we had an early night ready for our trip the next day we werent distrubed by any noise. I would stay here again.

  • Stayed: January 2012, traveled as a couple
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1  Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Dtayed for one night at the Crowne Plaza in the centre of Toulouse as one night on a tour through Spain and France. Nice hotel, centrally located overlooking the main square. We had an excellent room. We didn't eat in the restaurant as we wandered off into town for dinner.

So far so good. Until we tried to get breakfast!

We were on an organised classic car tour. About 65 classic cars heading north through France. That day we had to cover about 300 miles so had an early start planned. The cars go off at approximately 1 minute intervals. This meant that all cars would be leaving within about an hour, and we would all need breakfast within about an hour. The organisers have been running these events for 20 years and do tell the hotels what will be happening, that we will all want a drink on arrival and when we will all need breakfast and leave.

On the way down to breakfast I asked one of our staff, if the hotel had enough staff on duty having had problems at previous hotels. She answered yes to staff, but said not enough tables. I thought she was joking.

Sadly not, we went into breakfast and every table was full. Loads of food available in the buffet, but no plates left, nowhere to sit, no coffee in view, and hardly any staff.

Finally managed to find a bowl instead of a plate, picked up a couple of pain chocolates and some fruit juice and found a seat upstairs in the bar with a number of other members of our tour. We weren't the only people there, the hotel had other residents and it looked as if a coach load of people arrived early.

Finished the juice and pains but scrambled eggs and bacon is difficult without a plate. Never did manage to find any coffee.

So our stay was marred by the complete ineptitude of the hotel to provide breakfast for its residents. Seemed a surprise to them really.

Room Tip: Rooms OK, just don't expect breakfast.
  • Stayed: October 2012, traveled with friends
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1  Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 24, 2012

Dear TheOpenRoadWarwick,

Thank you for taking the time to review our property. I am pleased that you liked your room accommodation as well as our hotel location; we are situated at the corner of the historic Capitole Square. Please accept our sincere apologies for the unsatisfactory service you received over breakfast. We are hospitality professionals who pride ourselves on delivering world class customer service and it is my regret that we failed to deliver an exemplary performance in this context.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera M
Case Manager
IHGCare

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