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All reviewsclub roomplace du capitolegreat locationthe main squarecity squarechristmas marketfront desk staffinternal courtyardhotel is locatednice roomcomfortable roomsbusiness triplovely cityold citymini barair conditioningbars and restaurants
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Reviewed October 28, 2012

We stayed for 5 nights in late October.
Comfortable rooms.
Excellent breakfast.
Very pleasant reception staff.
Probably the best location in Toulouse?

But beware at the time of writing the centre of town is dug up with road works just about everywhere! Road access to the hotel and the nearby underground car park is by one road only, so do check with the hotel staff if you've got a hire car. Your Sat Nav may not know about the road closures!

  • Stayed: October 2012, traveled on business
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Thank Tipsyagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

We stayed one night, along with our children, in the Crowne Plaza right in the middle of Toulouse. We had superb rooms (especially since we got them for a very good price via Expedia). Very comfortable beds, charming reception staff and a good breakfast. Some nice extra touches, like the This Works sleep 'potions' made for a very enjoyable stay. Would definitely return.

Room Tip: Our rooms were on the third floor. There is a lot of building work in central toulouse at the moment, so worth asking for a room which doesn't face out onto the main street.
  • Stayed: October 2012, traveled with family
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Thank rebeccajago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

We only stayed one night in the Crowne Plaza, right in the centre of Toulouse. Our room was very nice. We had dinner in the hotel and it really was first class, as it was basicallly just a stopover for the night we didnt really use the hotel facilities apart from the dining room, the food was delicious, we went for a wander round the centre and had a few drinks in the bars which were very close by, the centre was very busy but it did look very picturesque, it was quiet in our room and although we had an early night ready for our trip the next day we werent distrubed by any noise. I would stay here again.

  • Stayed: January 2012, traveled as a couple
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1  Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Dtayed for one night at the Crowne Plaza in the centre of Toulouse as one night on a tour through Spain and France. Nice hotel, centrally located overlooking the main square. We had an excellent room. We didn't eat in the restaurant as we wandered off into town for dinner.

So far so good. Until we tried to get breakfast!

We were on an organised classic car tour. About 65 classic cars heading north through France. That day we had to cover about 300 miles so had an early start planned. The cars go off at approximately 1 minute intervals. This meant that all cars would be leaving within about an hour, and we would all need breakfast within about an hour. The organisers have been running these events for 20 years and do tell the hotels what will be happening, that we will all want a drink on arrival and when we will all need breakfast and leave.

On the way down to breakfast I asked one of our staff, if the hotel had enough staff on duty having had problems at previous hotels. She answered yes to staff, but said not enough tables. I thought she was joking.

Sadly not, we went into breakfast and every table was full. Loads of food available in the buffet, but no plates left, nowhere to sit, no coffee in view, and hardly any staff.

Finally managed to find a bowl instead of a plate, picked up a couple of pain chocolates and some fruit juice and found a seat upstairs in the bar with a number of other members of our tour. We weren't the only people there, the hotel had other residents and it looked as if a coach load of people arrived early.

Finished the juice and pains but scrambled eggs and bacon is difficult without a plate. Never did manage to find any coffee.

So our stay was marred by the complete ineptitude of the hotel to provide breakfast for its residents. Seemed a surprise to them really.

Room Tip: Rooms OK, just don't expect breakfast.
  • Stayed: October 2012, traveled with friends
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1  Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded October 24, 2012

Dear TheOpenRoadWarwick,

Thank you for taking the time to review our property. I am pleased that you liked your room accommodation as well as our hotel location; we are situated at the corner of the historic Capitole Square. Please accept our sincere apologies for the unsatisfactory service you received over breakfast. We are hospitality professionals who pride ourselves on delivering world class customer service and it is my regret that we failed to deliver an exemplary performance in this context.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

The Crowne Plaza is a good hotel for business travelers, but even better for tourism. The rooms are ok to good. On my most recent stay I had a nice room with a view of the main square and Le Capitole, the beautiful town hall. I really like looking out on the square, but some find the view rooms too noisy and ask for a room away from the action. Some of the rooms seem to need a refresh, but mine on my last two stays were bright and fresh. My only complaint is that the closet was very shallow with the rod oriented from front to back rather than across the closet. There is a nice small bar in the hotel and a restaurant. There are abundant eating and drinking establishments on the square just across the street from the hotel and many more within a five to ten minute walk. Most of the major tourist attractions and shopping areas are also only an easy walk from the hotel. Getting a taxi can sometimes take some time so you may want to ask the front desk to call for one rather than waiting for one to show up. The metro has a station near the hotel and there is public parking under the square.

Stayed: September 2012, traveled on business
1  Thank madoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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