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“Good Hotel, shame about the restaurant service.”

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Courtyard by Marriott Toulouse Airport
Ranked #21 of 130 Hotels in Toulouse
Certificate of Excellence
Gloucestershire
Level 6 Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Good Hotel, shame about the restaurant service.”
Reviewed February 25, 2014

As a general rule, I like Marriott hotels and always put them in the equation when I need somewhere to stay.
I choose this one for a recent 2 week stay, but after just 4 nights I moved to a different hotel.
The hotel itself is of good quality, room was clean and generous in size, bed was huge.
Public area's were always busy and it had a cozy atmosphere.
The girls on reception were cheerfull and helpful.
On the other hand, I found waiting staff rude, abrupt and not very well trained.
I had a meal on 2 evenings, each had there problems.
One meal I ordered was Steak with Saute potatoes, no water was served, no rolls were offered and I had to remind them twice, with my steak getting cold, to bring the potatoes. This was really disappointing. Breakfast was ok.
The hotel is rather isolated, with no real walkable alternatives for meals.
Plenty of seating outside.

Room Tip: Ask for a room at the front of the hotel away from the motorway complex.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete-on-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauro C, General Manager at Courtyard by Marriott Toulouse Airport, responded to this review, February 27, 2014
Dear Guest

I am deeply sorry to hear about the issue you encountered. I really appreciate your honesty and openness and therefore would like to get in contact with you to get more inside and continue my research and understand possible trainings needs. Please feel free to contact me. I will send you my email address and phone number through you profile.

Again I would like to apologize and assure that this is surely not the way we at Marriott want to provide service.

With best regards.
Mauro Cerutti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
New Delhi, India
Level 5 Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 27, 2014

This hotel always comes as a perfect choice when it comes to stay in Toulouse for business purpose. It offers free airport pick up and drop services. It also offers drop to your customer meetings. Room size is quite appropriate. Only challenge I have always found is the limited options for food in the restaurant. It has same menu for several months, only changes for summer and winters. Hotel rates though could fluctuate a lot in peak times.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepak2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 10, 2013 via mobile

I stay in this hotel every week. Hotel is nice, but service is getting worse and worse and recently became unbearable. At the reception girls are still nice and doing their best. But restaurant is a complete disaster. They take advantage that it is the only dining option in the area. Prices and quality do not correspond to each other. All waiters are rude and sleepy. It takes 20 min to get the menu, another 30 to order and another 45 to get the food. Better not to order cafe or desert, if you want to come back home on a good moral health. Food is really not good, especially for the price.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moonlight102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phx, AZ
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 17, 2013

Staying for business M-S, this was an excellent hotel that was close to my meetings, otherwise it was not convenient to anything else, and required at least a short drive to find food.

Clean, well furnished rooms, comfortable and quiet with a nice work area. Small by american standards, but not cramped.

Do not eat at the restaurant, except for perhaps a quick breakfast. You can do much better in Toulouse, especially for the price.

Room Tip: Other than for breakfast, your best bet is to not eat at the hotel.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LosJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 15, 2013

This is by far the nicest Courtyard property I've stayed in. The staff is nice, there is a continental breakfast for guests to grab at the crack of dawn, the bar is large and lively, the room was large and clean, and flight info is displayed in the lobby on lcd screens. It only takes about 10 min to get into the city and the airport is about a 5 minute drive. I would highly recommend this hotel.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katheryn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
307 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed September 19, 2013 via mobile

The front desk staffs in here were very friendly and accommodating. Comparing to other Courtyards, we felt like really appreciated for being a loyal customer. However, if you have choice, don't eat at the on-site restaurant for dinner. They can't seem to do it right there.

Stayed September 2013, traveled on business
Helpful?
1 Thank Waverunner2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 14, 2013

There wasn't anything that I did not like about the Courtyard Marriott in Toulose. I can honestly say this is the best Courtyard I've ever stayed. The customer service was excellent, my room was very nice and very well appointed. They even provided a robe and house shoes - and I'm not a frequent Marriott customer so I assume you don't have to be a loyalty member with thousands of stays to get some of the perks which also included water, an orange juice drink, toberlone candy, and a voucher for a free drink in their restaurant. I did eat at the restaurant which was constantly busy - I enjoyed the food as well. I plan to stay here on my next trip to Toulouse!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMcK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Toulouse Airport

Property: Courtyard by Marriott Toulouse Airport
Address: 4Bis Rue Alain Fournier, 31300, Toulouse, France
Phone Number:
Location: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Toulouse
#3 Romantic Hotel in Toulouse
#14 Luxury Hotel in Toulouse
#19 Business Hotel in Toulouse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard by Marriott Toulouse Airport 4*
Number of rooms: 186
Official Description (provided by the hotel):
Whether traveling to Toulouse, France, for business or leisure, you'll enjoy comfortable accommodations for the way you travel at Courtyard by Marriott Toulouse Airport. Just minutes from the International Toulouse Blagnac Airport, the Airbus - EADS head office and from the heart of Toulouse, with its famous Place du Capitole, the Opera and museums, our spacious and vibrant hotel offers air-conditioning, mini fridge, safe and broadband Internet. After awaking in our luxurious bedding, get a great workout in our free fitness gym followed by hearty breakfast. Stay connected with friends or stay productive with wireless Internet in all our public spaces. Enjoy Mediterranean cuisine and great wine at the Oleo Pazzo Bistro. When craving a snack, visit our 24-hour food market any time. ... more   less 
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Also Known As:
Courtyard By Marriott Toulouse Airport Hotel Toulouse

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