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“Truly excellent.” 5 of 5 stars
Review of BEST WESTERN Beau Site Notre Dame

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BEST WESTERN Beau Site Notre Dame
Ranked #3 of 18 Hotels in Rocamadour
Certificate of Excellence
Channel Islands
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Truly excellent.”
5 of 5 stars Reviewed May 24, 2013

Stayed here with a large group and feel I was excellently looked after. All the staff were friendly, charming and helpful. Breakfast and dinner were delicious. The only criticism was the shower cubicle, which was the smallest I have ever had anywhere. The tap mechanism jutted out and therefore gave even less room to manoeuvre! It also had one of those dreadful shower curtains that stick to you. As it is a very old building and there are wooden floors, wear earplugs if footsteps overhead disturb you.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sarnian2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
    280
    181
    33
    4
    1
See reviews for
72
331
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bruxelles
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 20, 2013

Parking space adjacent to the hotel. The hotel is devided into two buildings in the main commercial street. Two minutes walk to the sanctuaries. The rooms are located either in the old building or in the newer one with on the ground floor the restaurant for lunch, dinner and breakfast. They allocated us a room for single use under the roof with very low ceiling and very low lighting instead of the booked double room. The main staff is rather professional, the replacement staff is not professional at all, they need urgently professional briefing since they allowed people to smoke during dinner, they really don't know neither the rules nor how to serve people. Some days the breakfast is good, other days breakfast is no more than just enough as the allocated replacement staff to the breakfast seems not to be motivated at all. We booked full board, lunch and dinner are very simple. Some days we received food straight away from cans. We stayed in this hotel for one week and we noticed that the service for one day customers is still better. During our one week stay the floor of the dining room has not been cleaned. Long stay people are treated as second range.
Conclusion: this hotel is good for one day not for a longer stay although it is a very nice region.

Room Tip: See the room before accepting. Some very small single rooms in the old and in the newer building wit...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Globe03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MATY46, Propriétaire at BEST WESTERN Beau Site Notre Dame, responded to this review, May 23, 2013
Google Translation
Monsieur,

Nous prenons connaissance de vos commentaires sur Tripadvisor et nous vous en remercions.
Nous regrettons de ne pas vous avoir donné entière satisfaction. Nous nous rappelons de votre passage avec un groupe de touriste belge. Toutefois, nous nous permettons d'apporter certaines précisions à vos remarques :
La chambre dont vous avez bénéficié est bien pour 2 personnes avec Bain wc et si vous aviez manifesté votre désir de changer de chambre, la réception aurait été à votre écoute.
Nous avons effectivement des stagiaires d'École Hôtelière qui sont moins professionnels, peut-être n'avons nous pas été assez vigilants. Nous veillerons à mieux les encadrés à l'avenir.
Le buffet du petit déjeuner est copieux et comporte tout les jours les même ingrédients nous n'avons pas eu de remarque à ce sujet. Il est identique pour les clients individuels et les groupes.
Nous n'utilisons pas de boîtes de conserves sauf pour le confit de canard qui est conservé dans de la graisse d'oie.
La salle de restaurant est bien sûr balayée et lavée au moins 2 fois par jour il n'est pas juste d'insinuer qu'elle n'a jamais été nettoyer durant une semaine
L'hôtel et le restaurant sont non fumeurs. En France, il est interdit de fumer dans les lieux publics. Ce jour là, la personne avait une cigarette électronique qui ne dégage pas de fumée nocive et le serveur n'a pas su quoi faire devant le refus de la personne d'arrêter.
En vous réitérant tous nos regrets, nous tiendrons compte des remarques justifiées concernant le personnel.
La direction – Martial Menot


Sir,

We acknowledge your comments on Tripadvisor and we thank you for them. We regret not being able to satisfy your demands. We remember your visit with a group of Belgian tourists. Nevertheless we would like to make some pertinent comments on your observations:
The room you had is a double room with bath and if you had made your desire to change rooms known the reception would have taken the time to listen to you.
It is true that we have students from Hotel and Catering schools who can be less professional, it is possible we were not vigilant enough with them. We will try to supervise them more carefully in the future.
The breakfast buffet is generous and has the same ingredients every day, we did not receive any complaints regarding it. The breakfast is the same for individual clients and groups.
We do not use cans except for the duck confit witch is conserved in goose fat
The restaurant is cleaned at least twice a day, every day, it is not fair to imply that it was not cleaned for a week.
The hotel and restaurant are non smoking. In France it is forbidden to smoke in public places. That day the client had an electronic cigarette witch does not release harmful smoke and the waiter did not know how to deal with the clients refusal to stop.
We apologise once again and we assure you that we will take into consideration all your justified remarks regarding our staff.
Management – Martial Menot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 28, 2013

We booked a junior suite for our recent one night stay, which turned out to be an enormous room with large en suite and spa bath, all very luxurious. The room was at the front of the hotel with views across the valley. The staff were all exceedingly polite and obliging. The restaurant exceeded our expectations and was very well run, with good food and service. Breakfast was similarly good.There is car parking outside the front door. The hotel is very well situated for visiting the sites of Rocamadour, everything is in walking distance. We enjoyed our stay.

Room Tip: I can imagine that a room overlooking the dining terrace might be a little noisy in the summer when...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cliveden09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
142 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed April 20, 2013

We originally decided to stay for only 2 nights, but after the first night we decided to extend another 5 nights. The staff were extremely helpful - they could speak English and they provided genuinely good information about the area. The restaurant was excellent too - we had breakfast and dinner there everyday.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Chatnoir-miaow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 1, 2013

Some of the nicest people in the hotel business ever. The staff --all of them --were xtremely helpful and friendly. I would return again. Lovely historic building with beautiful public room. Also, their restaurant was quite good.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank swgjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed March 28, 2013 via mobile

The service in this place is outstanding! In fact, the person who took care of us has been with the hotel for 45 years — she was charming, gracious, and had a great sense of humor.

Our room was well-appointed (the bathroom
Jacuzzi was particularly nice).

Dinner and breakfast at their restaurant were excellent as well. Rocamadour's local
cheese are particularly delicious.

Very glad we stayed, and we'd definitely come again.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thecureforeverything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 13, 2013

Beautiful building, fantastic views! The hotel has 2 buildings - we stayed in the one which has the dining area & restaurant. The lady at the reception was very friendly. The rooms are spacious, clean and cozy - definitely recommend this hotel!
We visited in the winter when everything was quiet, in fact the only place open for dinner was the hotel's restaurant - which is a bit overpriced but the service is great!

Room Tip: Ask for a room with a view of the castle - it's gorgeous at night!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Beau Site Notre Dame

Property: BEST WESTERN Beau Site Notre Dame
Address: Cite Medievale, 46500 Rocamadour, France
Location: France > Midi-Pyrenees > Lot > Rocamadour
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Rocamadour
#4 Family Hotel in Rocamadour
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Beau Site Notre Dame 3*
Number of rooms: 39
Official Description (provided by the hotel):
The 3 star BEAU SITE "Hotel with charm and character" recently renovated, stands in the centre of the medieval village providing the guaranteed comfort you expect from the Best Western group along with personal touch only a family-run establishment can offer. Individually decorated bedrooms, with air-conditioning, satellite TV, wifi and safe.Bar, restaurant, terrace overlooking the valley private car park and garage, and a swimming pool (1 km) ... more   less 
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Also Known As:
Best Western Beau Site Notre Dame Hotel Rocamadour
Best Western Rocamadour
Best Western Hotel Rocamadour
Rocamadour Best Western

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