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“Great hotel, excellent breakfast and close to grotto and shops. Well recommended.”

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Hotel Mercure Lourdes Imperial
Ranked #25 of 185 Hotels in Lourdes
sydney
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel, excellent breakfast and close to grotto and shops. Well recommended.”
Reviewed November 24, 2009

Our stay at Mercure was excellent. Hotel is very nice and well decorated. Staff were kind (well most of them) but overall it was great.
I recommend this hotel.
Lourdes is a nice place to go in the religious sense, but far too comercialized. Besides this it was great to see.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carmen7Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 reviews from our community

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Oklahoma City, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2009

Our room was not very nice, and the service was terrible. They advertise secure parking, but have none (or at least that was what they told us). When we went down for the breakfast we had already paid for, there was no food available because it had all been consumed by a tour group. There was no attempt to replenish the food. When we complained to the manager and asked for a refund for the breakfast, he said it was our own fault for ordering the breakfast, and merely shrugged when we told him that no food was available.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank radsrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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bristol
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 22, 2009

We stayed in this hotel last month and I found thought it was fine.

First the good points
– The location was excellent,
- The room I had was clean and comfortable (but nothing special)
- The hotel presented well and didn’t feel ‘tired’ or look shabby

On the downside
- The car park was incredibly tight– I couldn’t manoeuvre the car into my allocated space so had to park in someone else’s. If I went again I would prob try and park somewhere else.
- The staff at front desk weren’t particularly helpful – (didn’t recognise their A-Card loyalty program and misled us about when our room would be ready)
- The breakfast was mediocre

On balance I probably would stay here again but not before looking around for a better deal elsewhere first. Finally I should add that one member of our group had stayed in lots of the hotels in Lourdes and said that this was one of the best he had come across.

Stayed August 2009, traveled with friends
Helpful?
Thank bristolstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2009

Average for cleanliness, service, location, value and rooms.
I would just like to advise travelers to avoid using the front office safety deposit box because it is not reliable.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vbr0920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 12, 2007

We arrived in Lourdes through the airport which is shared by Lourdes and Tarbes. The taxis are also specific to either of the two places. There are also very few, even within Lourdes. There were only 3 taxis on hand for a plane full of people when we arrived. People ended up sharing, but others had to wait for more than an hour for the next batch. So, if time is of the essence for you (and you don't mind the cost), I suggest you request the hotel to arrange for transport (both ways). We ended up asking the Air France desk (departure area 2nd floor) to call a cab for us. During the ride there, we also arranged for her to pick us up the next day for our trip back to the airport (which was really a blessing, because the taxis going back to the airport were hard to find also).

The hotel is nice enough. It's 5 mins walk to the grotto. Has a mini market right next to it, if you want to buy your own drinks or snacks. Some cafes and a lot of souvenir shops all along the way. But the hotel itself is kind of old. The room is quite small. I found the beds quite lumpy. But it was okay for a quick stay. Take note though that there are a lot of hotels to choose from in Lourdes. There are over 250 small hotels there, as we were told by the taxi driver.

The hotel shop has okay stuff, as a guest of the hotel you are entitled to 10% discount. But I believe it would be best to scout around among the other souvenir shops, if you're looking for the best price. The differences are quite big.

  • Stayed October 2007
    • Value
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Clar82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
Level Contributor
110 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed September 3, 2007

We stayed in the Mercure Lourdes Imperial for three nights. it is definitely one of the better hotels in Lourdes. Amidst the religious kitsch shops this hotel offers a nice haven of calm and tranquility. The staff are very friendly. The room had a decent bathroom and well-functioning airconditioning. Plus points : good location (5 min walk from the Grotto and an excellent location as entry point into the Pyrennees Mountains - Gavarnie : 1 hour drive; Pont d'Espagne 1 hour drive); Nice view (over the Gave river if given a room at the front; Passable restaurant; Good airconditioning; quiet - Minus points : hotel is a bit older; the view if given a room at the back;

  • Liked — Good deal : price/location/room
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 14, 2007

The room that we were allocated to in this hotel was the second smallest hotel room that we have stayed in in Europe to date. However, the room offered a spectacular view of the river and the Pyrenees. The bathroom reminded us more of a three star than a four star hotel (which the hotel professes to be). In addition, when toilets were flushed elsewhere in the building, the sound of gushing water was very loud and kept us awake during the night.

The hotel is well situated in the town of Lourdes with easy access to the shrine, shops and restaurants. The staff were also very friendly and helpful.

  • Liked — The lovely view from our window
  • Disliked — Small room and old bathroom
  • Stayed May 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B&OSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mercure Lourdes Imperial

Property: Hotel Mercure Lourdes Imperial
Address: 3 avenue du Paradis, 65100, Lourdes, France
Location: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Lourdes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Lourdes Imperial 4*
Number of rooms: 88
Official Description (provided by the hotel):
93 rooms hotel. The Mercure Lourdes Imperial is located downtown, close to the Gave river, only 12 km from Tarbes Lourdes airport. The hotel is 1 km from Lourdes railway station and offers easy access to A63 highway. The hotel features two restaurants,a bar lounge and a private car park. Additionally the hotel offers facilities for disabled people and a meeting room. ... more   less 
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Also Known As:
Mercure Lourdes Imperial Hotel Lourdes
Accor Lourdes Imperial

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