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ibis Lourdes Centre Gare
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Reviews (563)
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All reviewstrain stationaccor groupsecure parkingrecommend this hotelminute walkrooms are smallcentral locationair conditioningrestaurants and shopsbreakfast buffetreception staffshort stayother hotelssanctuarygrottochargeableelevator
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68 - 73 of 563 reviews
Reviewed October 21, 2013

Good clean rooms altho we had a view of the roof. Not very close -walking distance to the Grotto. Breakfast was good altho we had to wait for quite a while when we went down to dinner to even be attened to so we went out and found another restaurant. If you like to stay at the hotel which is little bit away from crowd area then this hotel surrounding area will suit you better.

  • Stayed: October 2013, traveled with family
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Thank vagabond59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

Nice hotel in the city but if it is remotely warm out (as I type this it is only 59F degrees out but totally miserable in the room), make sure you do NOT have a ground floor so you can at least open a window and get some fresh air in. Ground floor rooms have cheesy locks on them, you don't dare use them. So up I am at 3:30 am in the morning using my computer so I can open the window and get some fresh air.

Rest is great!

Room Tip: Avoid road side rooms AND first floor rooms (unless cold outside) as you can't safely keep windows open and typical for Europe A/C is in name only and does not work.
  • Stayed: September 2013, traveled on business
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Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISLOURDES, Manager at ibis Lourdes Centre Gare, responded to this reviewResponded October 13, 2013

Hi
We regret that your stay did not have you completely satisfied despite our constant efforts to improve our quality of service and hope that your next stay with us will run to perfection, but will not hesitate to make your stay from your worries directly during your stay, we can resolve incidents immediately what is best for you ...

Best regards

D.CLOLUS and his staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

I had stayed at this hotel for 1 night in last week of Aug, and it’s perfect access to the SNCF station and grotto.. There are many restaurants and shops nearby and just a short 3 minutes walking distance to the station. The all-inclusive breakfast is amazing though. There is no omelette station for BF.
The rooms are IBIS basic but neat and clean. No tea/coffee making facilities or in-house safe as again IBIS standard. Good choice for easy access to all areas and the church.

Stayed: August 2013, traveled with family
Thank sknDxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISLOURDES, Manager at ibis Lourdes Centre Gare, responded to this reviewResponded October 13, 2013

Hi

Thank you for your comments of satisfaction that go straight to the heart and allow us to improve.

Did you know that our bar is open at any time for hot drinks and a safe is available for guests at the reception.

Waiting to welcome you soon.

Yours trully

D.CLOLUS and his staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

This time was probably my least favourite time. Firstly we were greeted with lots of dog poo outside the hotel and on the hotel tiles...this was cleaned off later to a fashion...
I had already emailed the hotel asking for a quiet room not near the elevator or facing the road as these can be noisy from past experience. This was catered for when we checked in. Room was very clean and lovely. When we checked in we were given vouchers for breakast printed in french so used google translate and it said breakfast was not included in the room price...the thing that annoyed me is how many people would not know this and then get given a hefty bill when they leave and the receptionist did not tell us either. When we did use the buffet on my birthday at 920am it was empty only french loafs we told the assistant we would not be staying and he just said i wont charge so we went to another hotel for breakfast...when we checked out we was presented with a bill for breakfast for 5 days which we had not taken and still had the vouchers for when i explained this it was removed. I just wonder how many people just pay and dont realise. Overall i like this hotel but i think the management has changed and this is noticeable

  • Stayed: August 2013, traveled with friends
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Thank m270869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded September 6, 2013

Dear Customer

We are surprised and saddened by your last experience in our hotel Ibis Lourdes and sincerely regret not having been able to take all your expectations...
The satisfaction of our customers is our priority ...
Please give us contact information or contact us directly so we can discuss together ...
Best regards
D.CLOLUS manager and his team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We drove to Lourdes from Geneva and it was a long trip. We found it hard to find the exact location of the hotel. We stayed for two nights and we slept bad the whole time. Our room was located right at the main street, it was a nightmare. Not to mention a badly clean bathroom, it was a very old hotel, it could use some renovation. The service was average.

Room Tip: Ask for rooms at the back away from the main street.
  • Stayed: October 2012, traveled with family
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1  Thank Amiha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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