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21 - 26 of 692 reviews
Reviewed September 12, 2016 via mobile

This is one of those hotels where "good" is the perfect score and I see most people think the same.

It is nice and clean with comfortable rooms and a decent breakfast. Service is good also.

It's a nice walk down to the main square. Perfect for a night in Nancy !

Date of stay: September 2016
Trip type: Traveled as a couple
1  Thank jameshV2578BF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julien G, Responsable réception at Best Western Plus Crystal Hotel & Spa, responded to this reviewResponded October 4, 2016

Dear James,

Thank you for taking the time to leave some comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write on TripAdvisor. We appreciate your loyalty to our brand.

Sincerely,

Julien GATINOIS
Front Desk Manager
BEST WESTERN HOTEL CRYSTAL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2016

I was so happy when we came to this hotel! It truly was what I think of when I think of a best western.----Good size rooms, modern, clean, nice bathroom. We had a great night in the hotel.

The staff was amazing. The woman who checked us in was friendly and helpful. She gave us directions and dinner recommendations.

What was really amazing about this hotel was the day we checked out. We drove away and had a problem with our rental car. They were able to help us and even act as a go between translating for us on the phone. They were SO NICE about everything.... They are a full service customer oriented hotel! I would stay there again!

Room tip: They have rollaway beds for an extra fee.
Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank smesmesme
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2016 via mobile

This is a good looking hotel from the outside but inside the rooms is a different story. The room was very tiny and not enough room to open our big suitcases. The bathroom was very old and the hair dryer from the 70,s the aircon struggled through the night. On a positive the staff were exceptional in organising a car park and providing detailed instructions on the best spot to watch the square lights. Would only recommend for service.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank LEZMAN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2016

This is an Hotel hidden away in the back streets but only a short walk from the main Stanislas Square and the excellent restaurant area. The staff were so kind and very helpful, we had booked a standard room which as they were quite quiet they upgraded to a room overlooking a small square.
The facilities were excellent and the assistance offered exemplary.
The room was clean and well organised with tea, coffee and a kettle available, this meant one can have a cup of something hot without stirring out of the room.
The prices were very reasonable so all in all a good experience!

Room tip: Ask to be on the front overlooking the small square!
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Stuart E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2016

On a road trip we only had one night in Nancy, but were very pleased with Hotel Crystal. Upon arrival we were greeted by charming staff who should be congratulated on their welcome!

We were able to reserve parking there, so the car was off the road and locked in a very secure garage.

Our room was adequate, slightly eccentric in layout and design, but clean, quiet and comfortable.

Breakfast appeared rather expensive so we found a nearby cafe which is not a problem. Would stay again.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bear C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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