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All reviews clear water beautiful hotel secret garden perfect weekend a small swimming pool checking out staying at this hotel per head long weekend near the train station antiques cats annabelle chandeliers valentin porcelain intern
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Reviewed August 21, 2018

Upon first arrival you are bowled over by the beauty of the garden... From that point on, it's downhill. We were shown to our superior room after one of the staff offered to park our car (more of that scam later), where despite its fey mock-grandiose charm, it was impossible to move about in due to it's inadequate size, shape and darkness, had to squeeze past the bed just to get to the bathroom. Obviously, this was far from ideal and at £320 a night, it all seemed style over substance...

Once in the room we were offered the lunch menu and were astounded to see the costs... cheapest lunch option of £25 for a very average and small cheese platter (and just two cherry tomatoes as a salad option), £12 a glass of wine and £8 for a bottle of beer, we were appalled...! From this point on the extortionate extras kept adding up... £28 each for breakfast that offers essentially little more than a croissant, a bit of fruit and a smudge of jam and if you dare want a boiled egg, it's an additional £10! There was no water in the rooms despite being in the middle of a heat wave and to get them to bring some iced water was like getting water from a stone and took several attempts.

Most frustrating of all, upon checking out, the incredibly aloof manageress tried to almost grab my credit card from my hand before I had a chance to inspect the bill and see that they had added £25 per day for parking despite no one ever declaring this cost to us. When we asked why no one had told us this, she instantly became very defensive and started uttering indecipherable things about the cost of the city and how we should have checked the small print on the website. When I concurred that we had booked over the phone and no one had mentioned anything, she uttered something under her breathe in French to which she wouldn't translate when we asked what it meant! Her whole demeanour left a great deal to be desired and sadly appeared nothing more than very rude and desperate to grab every cent out of us from our stay.

Essentially this is what tarnishes Jardins Secrets, as otherwise it could be a very welcoming, twee hotel but it seems to think its way more stylish and chic than it is and thus charges prices that are way above what it actually offers with numerous hidden costs and an abundance of arrogance. Having been someone that is lucky enough to have had the chance to travel a lot and stay in incredible hotels in cities such like London, Paris, Toyko and New York, we weren't prepared for the costs, aloofness and lack of customer service offered from a small but pretty hotel near the station in a small town called Nimes.

On the plus the beds were very comfy and some of the staff tried their best to be accommodating and considerate. However we will never stay there again.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Jordan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2018

I had read in previous reviews that the hotel owners take a dim view of guests bringing their own wine to drink at the hotel. Even so, we were taken aback by the terse notice in our room which stated that “it is completely forbidden to bring food and beverages purchased outside of the hotel for consumption in the public areas, gardens and terraces”. I am not surprised guests prefer to drink their own wine rather than pay the hotel’s extortionate price of €45 a bottle. Everything at the hotel is very overpriced: €10 for mineral water; €28 for continental breakfast (plus an extra €7 to have it in your room), €7 for a boiled egg; €130 for a massage (which is a similar price to the spas at 5 star London hotels such as Claridges and The Dorchester).

Our room was attractively furnished in an opulent style, but so dark even with all the lights on that we could not see to read. The ‘bathroom’ is lit only by a chandelier which made it impossible to see my face clearly in the mirror. In fact there was no real bathroom, just a basin and a lavatory behind a flimsy sliding door. The bath itself was in the bedroom, precluding all privacy, and there was only a hand-held shower attachment. The bath curtain was purely decorative, so if you wanted to wash without an audience you had to send the other person out of the room. The style of the bath (deep with no handles) makes it unsuitable for anyone with mobility issues.

The other major problem with the room is that there is no fridge, so whenever we wanted cold water we had to ask at reception. I have a strong suspicion there is no fridge to prevent guests chilling their own wine.

Service was lacklustre. When we said that our room was dark we were told that we should have asked for another lamp. On our first afternoon at the poolside we requested iced water. Why did no one ask us if we would like anything on subsequent days? On day 3 I could not access the hotel wifi and was told that guest access has to be renewed after 2 days. Why was this not done automatically instead of leaving me to struggle in vain to connect? The wifi, even when working, is frustratingly slow.

The saving grace was the garden and the pool, which were utterly delightful. The garden is a lush and tranquil oasis, with plenty of private areas so that we felt like we were virtually the only guests, and the pool is heavenly.

In summary, Jardins Secrets was lovely to look at, but rather like a museum and lacking any real focus on the guests’ experience. Truly a case of style over substance.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2018

We had the great pleasure of spending a long weekend at Hotel Jardins Secrets at the end of July 2018. The name of the place could not be more suitable; it really is a hidden treasure, an oasis of lush green, clear water and good ambience.
It felt like going back in time a bit, when the pace was slower and life was simpler. You really are lost to the rest of the world inside the gardens. We are both active persons who do not sit still easily. For our entire stay at Jardins Secret we did not (other than below) budge; simply sat and treasured.
The atmosphere is special, we really felt like we were enjoying a relaxed weekend with an extended family, without this being intrusive in any way. It was also clear that several of the guests were frequent visitors who enjoyed the company of hoteliers Annabelle and Christophe Valentin.
When we visited the Festival De Nimes was ongoing and we had tickets to Melody Gardot and Norah Jones at the beautiful Arenes De Nimes. It became clear that Annabelle and Christophe as Patrons of Art had interesting friends and guests; you never know quite who you will rub shoulders with at Jardins Secrets..
We noted there were opera singers on the grounds and enquired to find out that there the same evening would be a Verdi concert at Chateau d'Espeyran à Saint Gilles. Sadly, the concert was sold out. However, as the Chef d`Orchestre was also a resident our hosts arranged for us to be invited as personal guests. A perfect end to a perfect weekend and we are indebted to Annabelle, Christophe and the wonderful M. Cassar.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tommidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018

The hotel and estate are spectacular. The staff are friendly, professional, and think of everything to make the visit wonderful. Victoria is a positive force of energy who goes out of her way to be helpful. I do wish that there was more light in our room, but that is a minor issue and this magnificent place.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank margaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2018

This is a beautiful hotel and does have a migival feel, tucked away in the town of Nimes. The rooms were beautiful as well as the other preserved parts of the old town house where it is based. They seem to perfect to touch though! And seem seem more for display. The ambience is wonderful and peaceful and the staff were very accommodating and very friendly. The cats and tortoise were adorable little touches. The spa looked beautiful but was our of our price range. The breakfast was bot included and was expensive but I was glad we went for it as it was the best continental breakfast I have ever had. If felt homemade but still of very high quality. I would recommend for couples. I was less impressed by the kids who were staying there with us - not that they were particularly badly behaved, it would have just felt a little more relaxed and romantic without them splashing about in the pool next to our room. I'm not sure they would appreciate it that much, especially given the cost.
Overall however, beautiful hotel and lovely escape.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MaxBacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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