We got a studio with a decent-sized room, split toilet and shower and tiny kitchenette. Internet is available in the room through cable which you have to ask for at the reception. Wifi is available on ground floor. Outdoor parking is free but limited. These are the only things we liked about our stay.
We arrived at 1PM to do the check-in which starts at 2 so the room was not ready, so we went to kill time at the McDonald's that's at the roundabout. We came back at 2:10PM and the room was not ready - being cleaned. The asked us to wait in the "lounge" where other people were also waiting. By 3PM, the room was... still not ready, still being cleaned, and no, they had no idea when it'd be ready. We didn't get our room before 4:05PM. At least, it was clean. For our 2-hours wait, we received nothing, not even apologies although they did insist that we checked-out by 11AM the next day.
We thought that'd be the end of it but another surprise awaited us in the room. Being in August, it's full summer in Montpellier and hot! The air con only blew hot air. The front desk informed us that air conditioning was broken in half of the hotel and that there was nothing they could do. When asked for a fan, they apologized and informed us that all the fans had already been allocated to the rooms that needed it. Well, not our room! We obviously will have to 1) sleep with the window open but the room gives onto the traffic and it's very noisy in addition of being hot and feeding the mosquitoes, 2) sleep with the door open and hope to get a bit of air from the corridor, 3) sleep in the lift or camp in the lounge where the air con works perfectly.
This hotel is probably good-value but the terrible, terrible, horrible service we received guarantees that I will give it a miss next time I'm in town. I might try another hotel of the chain but it'd have to be a really good offer.
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- Also Known As:
- My Suite Hotel Montpellier
- My Suite Montpellier