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“With a little effort, could have been better”

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Ma Chambre d'Hotes a Montpellier
Ranked #11 of 45 Montpellier B&B and Inns
Reviewed January 31, 2012

We booked this B&B for 3 nights. At booking we let the hostess know that our 6 yr old would be traveling with us. She recommended that we have a ground floor room that opened onto the patio and she would provide us with an additional single. Our room included a kitchenette. We arrived by car approximately when we said we would. At that point, she noticed our car and said we shouldn't park on the street by the B&B if we didn't want it to be burglarized! This would have been useful information prior to booking. Parking the car in the underground city lots cost ~25 euros/24 h. Since we hadn't planed on driving while in Montpelier, this added a significant cost to our choice of this B&B.
Our room was cozy with the additional single, but fine. What was challenging was the service. When we arrived, there was no toilet paper, etc in our room; our hostess was just going out to get it. After one night in the living room where we shared snacks with our friends who were staying in another room, our plates, glasses, utensils, never were returned to our room. So, by our last night when my daughter only wanted something heated in the microwave for dinner, I had not a single bowl or plate to use. Furthermore, additional toilet paper was not added to our room when the bed was made; so in the middle of the night, we ran out.
A final note about service. On the Saturday night during our stay, my daughter and I noticed a fire burning in the living room which must be entered to reach the dining table for breakfast every morning. Our hostess said we were welcome to use the room. As the night wore on our group grew to 5. Several times during the evening, we asked whether it was ok if we stayed and kept the fire going. She said, "of course!!" At midnight she came in and yelled at my husband and his friend for being too loud and that they needed to vacate the room. They were never told that sound carried until that point. The next night, the main house was locked (perhaps there were no other guests?) and dark, and this is when we needed utensils and toilet paper.
Breakfast was wonderful and generous the first two mornings. By the third and fourth mornings, things were brought out one at a time. And I was asked, "oh do you want that too?" The hostess made me feel like she was doing we a favor. In her defense, she did say that her maid was on holiday while we were staying with her. However, if she was happy to take our 150 euros/night, then she should have been happy to buy toilet paper, do dishes and return them to our room, and provide a great breakfast. What's the point on a B&B, if not?

  • Stayed: January 2012, traveled with family
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1  Thank turb02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caroline t, Propriétaire at Ma Chambre d'Hotes a Montpellier, responded to this reviewResponded February 5, 2012

I am very sorry that you weren't happy with your stay. I always try to do my best for all my guests...
You must know that the room I allowed you to use to enjoy the fireplace that evening, is my private family room. You used it to have dinner and spent the entire evening drinking. By midniight I had to kindly ask you to leave, to let the other guests enjoy their night.
Concerning breakfast, you and your freinds arrived at different times that morning and I brought fresh orange juice, hot coffee, pastries, cheese as they were showing up so that each person would get his breakfast fresh and on time.

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18 - 24 of 67 reviews

Reviewed December 20, 2011

We booked in advance to spend a night here in October, 2011. The impression I got from the owner's emails was of someone who wasn't particularly friendly or warm, e.g. she signed herself 'C. Terisse.' This indeed proved to be the case. For example, although she knew it was the first night of our honeymoon, she never took the trouble to proffer her congratulations, or, indeed, to make any reference to the fact that we had just got married. I would expect people in the hospitality business to enjoy meeting visitors, or at least to give the impression of doing so, but not so in this case.

We were a little disappointed with our room, which was not as nice as we had expected it to be from the photos on her website. But, most importantly, it was quiet and comfortable. We had a lovely breakfast in the morning, in a delightful courtyard: one of the highlights of our honeymoon.

Our visit coincided with a national train strike, and we were unsure as to how this would affect our onward travel plans, having booked tickets on a specific train out of Montpellier. It would have been helpful if the owner could have made a phone call on our behalf to update the situation for us, but she made no offer to do so.

She charged my wife 130 Euros for the night we stayed. This seemed more than I'd expected it to be, and when I checked her website afterwards I found that the price for our room was in fact 110 Euros.....

  • Stayed: October 2011, traveled as a couple
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Thank Buxtonmims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caroline t, Propriétaire at Ma Chambre d'Hotes a Montpellier, responded to this reviewResponded February 5, 2012

I am very sorry to see that you were not happy with your stay. I always try very hard to do my best for my guests.
I cannot allow myself to interfere with my guests private life.
The website is very clear about the fact that the rate for two people is 130 Euros including breakfast and taxes.

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Reviewed November 28, 2011

We were recommended to stay at this B&B by another provider in Montpellier who had double booked us; what luck.! Caroline, the owner, was a wonderful host, going out of her way to help in any way she could, including giving us a lift to the offices of our hire car company on our last day. The rooms are clean, comfortable and sympathetically renovated and decorated to suit the age and style of the building (Caroline also has her own interior design business). The breakfast was the best I've had in France for some time and, when the weather permits, you can take this on the terrace in her beautiful, tranquil garden. Add to this the city of Montpellier itself; young, vibrant, exciting with a great mix of the historic and modern, and you have a package well worth returning to - we'll be back.!

Room Tip: All of them.!
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  • Stayed: October 2011, traveled as a couple
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3  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2011

This is a lovely B&B in a great location. The owner is very accommodating and goes out of her way to help her guests and make them comfortable. The rooms are clean and nicely decorated. The garden is delightful, and breakfast is complete. A great choice in Montpellier.

  • Stayed: November 2011, traveled as a couple
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1  Thank Deborah_H_11730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2011

This place was a excellent. Really quiet place with friendly host. Clean and nicely decorated rooms. In the morning on Sunday wake up call by church bells and singing at the church next door. A great experience!

  • Stayed: November 2011, traveled as a couple
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Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2011

We found this place by chance and were delighted. A beautiful setting in a great, central spot. Beautifully decorated, excellent breakfast and a perfect host in Madame Terisse. The perfect location for a weekend getaway as a couple or en famille as we had our one year old son with us, who loved the garden. Highly recommended.

  • Stayed: July 2011, traveled with family
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Thank SargentJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2017
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  • Stayed: August 2017, traveled on business
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Thank catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ma Chambre d'Hotes a Montpellier

Address: 10 rue de la Merci, 34000, Montpellier, France
Location: France > Occitanie > Herault > Montpellier
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #11 of 45 B&Bs / Inns in Montpellier
Price Range: $100 - $182 (Based on Average Rates for a Standard Room)
Number of rooms: 3
Official Description (provided by the hotel):
It is an old house in the historical center of MontpellierBeautiful rooms and nice garden. ... more   less 

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