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Tedfran

nice modern hotel in city center

4.0 of 5 bubblesReviewed Jul 11, 2017
well located hotel with good swimming pool in terrace in city center.
Spacious lobby, well decorated, good sized room and bathroom, very comfortable. Only disadvantage is windows don't open.
Staff at reception and in bar very nice, at breakfast ( which was good) less so : at 11.30 we were not just asked to leave as we were finishing coffee and conversation, we were actually shooed away like cattle.. not good.
Otherwise really nice place, would comeback
Date of stay: July 2017
Room Tip: there is a special quiet zone where housekeeping doesn't come in morning unless invited
Trip type: Traveled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Studio Supérieur (2pax) de 21.74 m² vous attend pour un séjour inoubliable. Ce studio met à votre disposition une chambre comprenant un lit permettant d'accueillir 2 personnes . Pour séjourner en toute autonomie, il est équipés d’une kitchenette, et est équipé d’une télévision écran plat, ainsi que d’un espace bureau . Vous y trouverez également une salle de bain, équipée d’une douche de plain-pied, dite à l’italienne. Elle offre un aspect visuel réussi et surtout un confort à l’usage très appréciable .
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Reviewed July 9, 2017 via mobile

The hotel is very nice situated, 5 minutes away from the center.
The room is very comfortable and there's a very good bed. The bar and the pool are very nice to relax.

But the badroom was very dirty with hair form the previous hotel guest, chalk stains on the floor was not cleaned properly, there were stains of water leakage on the ceiling and mold in the seams of the bathtub.

And there was a hotel employee (Ludovic) who was very arrogant and who did not listen to his hotel guests; he seemed to know everything better and according to him, nothing was how I saw it.

Date of stay: July 2017
Trip type: Traveled as a couple
Thank 7280Ricardo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume B, Front Office Manager at Crowne Plaza Montpellier - Corum, An Ihg Hotel, responded to this reviewResponded July 12, 2017

Dear Mr. Ricardo V,
Thank you very much for your feedback which is very constructive for us.
Be sure that our colleague has repported all the difficulties you had during your stay a few minutes after your check out and took it very seriously.
This allowed us to be more efficient for the next guests.
Please feel totally free to contact me directly, hopefully for your next stay !!!
I remain at your disposal,
Warmest regards
Guillaume Bordes
Front Officle Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2017

Though I like the idea of local flavor and the hospitality of a bed and breakfast, the location of this hotel so close (15 minute stroll) to the historic district and being an IHG member swayed my decision. Nicolas on the front desk was a great resource and help to us as was Guillaume Bordes.We enjoyed the breakfast each morning - an amazing variety of choice. A few opportunities for improvement; it seemed that both coffe machines were never working at the same time; the eggs seemed to be like the powdered eggs I used to eat in the Navy. The thing that made it incredibly enjoyable for my wife was that the front desk set the temperature cold enough for her. Every time we arrived back to the room she was so happy to walk into a cool refreshing room. The rain shower head in the shower was great and the water was plenty hot and forceful. The bed was very comfortable. Having a small fridge is very nice for keeping some cold water handy. The coffee maker was awesome with an assortment of pods. There was a kettle for hot chocolate or tea. Parking underground was clean and well lit. The shoe shine machine and ice maker were convenient and useful. But the highlight was the English speaking front desk staff and their helpfulness. Thanks Nicolas and Guillaume!

Room tip: The odd numbered rooms look north to a nice view of the countryside
Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MrTympani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 20, 2017 via mobile

This was just a one night stopover for a short business trip.
Welcome reception was friendly and quick, as well as the check out.
I did get my membership upgrade, the room was fine as well in the quiet floor. All as expected for this Price class, and welcome bonus as well.
The rooms and floors had nothing really to complain. Breakfast is great as always and a highlight with a stunning view, as I never stayed there before and was looking forward to it. Location is perfect in walking distance to the old center and also to all transportation, close to Old town student nightlife and several shopping offers. Security was high and important. Staff friendly and professional. Definetely a good choice to come back for a quick business meeting.

Date of stay: May 2017
Trip type: Traveled on business
Thank TStiller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 16, 2017

We stayed here for two nights with friends recently and to be honest, while this is a clean hotel in a nice location it is a Crowne Plaza so expect the following. 1. Your room will nearly never be available when you arrive. I have found this at just about every Crowne Plaza I have every stayed in. 2. Likewise, if you are staying longer than 1 night don't expect your room to be cleaned until late in the day - we goy back at 3.15 and our room was still not serviced. 3. If you are an IHG member it is hit and miss that they will recognise you. The sleep quality was a bit difficult to control because the AC did not appear to be working. Also - be aware that the suites open up onto a lovely deck that is sometimes rocked by the noise of the train line doe 20 meters away. That aside, the hotel is located within a 5 minute walk to the old centre of town and there are plenty of places to eat. Staff were fantastic and very helpful and our room was clean and nice. P.S. The pool is closed still so if you are expecting a swim check first.

Date of stay: April 2017
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank 391grantt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Crowne Plaza Montpellier - Corum, An Ihg Hotel, responded to this reviewResponded May 14, 2017

Hi Grant T,

I am pleased you chose to stay with us. Although our location and service was satisfactory during your stay, the delay in check in, rooms not being serviced immediately and AC not working was a letdown. Rest assured this will be taken up with our team to address it accordingly. I do hope that this little mishap will not hinder you from using us for your future lodging need.

Best Regards,

Ronald R.
Case Manager
IHGService

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Reviewed April 4, 2017 via mobile

Very nice Hotel and very friendly staff . Clean rooms and good food . The Hotel is located directly in the city centre not far from the comedy square but in a calm area.
I definitely recommend this property .

Date of stay: April 2017
Thank wenzl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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