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Crowne Plaza Montpellier - Corum
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Reviews (635)
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All reviewsold townihg membernice hotelfive minute walkbusiness hotelsouth of francetrain linethe room service menuhotel is locatedtown centrenice poolearly checkconference centervery pleasant stayde lastaff at receptionrain shower
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Reviewed September 10, 2012

We stay often in Montpellier, and wnted to try the new Crowne Plaza. The hotel is very close to the city centre, and in a quiet spot which is nice. Spotlessly clean as brand new. See how it goes. Breakfast was ok with everything you would expect from a 4* hotel. Scrambled eggs were awful though, but not a big deal as there were plenty of other things.
What wasn't good was the reception on arrival (evening). We parked in the private car park (don't bother!) and proceed to the recption. Nobody there! We waited a few minutes, and somebody eventually arrived from outside. (been on a ciggy break). She wasn't very welcoming and didn't even apologise for the wait. When we got to our room (very nice) we found there were no kleenex in the holder, so we decided that on our way out, we would ask for some to be put into the room. Asked the same girl at recption who told us that she didn't have any, and that we would have to wait until 10pm that her working partner comes in to get some,and we should ask when we got back! No " I'll have them put into your room or sorry about the inconvenience". Not at all professional for the so called classy hotel. No big problem, but annoying. Will go back though.

  • Stayed: August 2012, traveled as a couple
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1  Thank KEITH TRAVEL AGENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Montpellier - Corum, responded to this reviewResponded September 26, 2012

Dear KEITH TRAVEL AGENT,

Thank you for your review regarding your experience. I am pleased you liked your room accommodations and our breakfast options. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

Stayed at the Crowne Plaza Hotel Montpellier in June 2012. Would we stay here again...NO. Rude front desk ladies (Anne Sophie and the other lady she brought to reception because her English was limited). We expect the french arrogance and rudeness in a small french establishment but we don't expect it at an international hotel such as the Crowne Plaza. Using the word 'impossible' comes across as rude and abrupt. Perhaps another word can be used when saying no to people.

Pathetic internet access. Kept logging off. In this day and age we consider internet access to be a necessity and not a luxury. It should be reliable and efficient. Unfortunately, here it was not.

Breakfast too expensive for what is on offer. 18euro for adults and 9euro for children. Not much on offer; dried fruit such as apricots, sultanas. Bread rolls, never enough croisants.

Pool is too cold.

Doors to rooms do not close properly so make sure you double check that they are closed before you walk away. Rooms were clean and comfortable. Overall hotel was very clean.

Strong carpet smell in corridors.

About 5-10 minute walk into the main part of town. Ok for adults but can get tiring for children.

  • Stayed: June 2012, traveled with family
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3  Thank Staci1825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Montpellier - Corum, responded to this reviewResponded September 19, 2012

Dear Staci1825,

Thank you for your review of our hotel. I'm glad you liked our room accommodations. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I'm sorry to see you received service that was less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have the honor of serving you again in the future and show you how we have improved.

Sincerely,

Irish V.
Case Manager
IHGCare

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Reviewed September 1, 2012

This is a very nice and very clean hotel close to the city center of Montpellier. The rooms are great and what I really appreciated was the the air condition was effective, could easily be adjusted, and what is most important, was absolutely calm. The hotel is closely located to the rails but the isolation is pretty good. The hotel has a pool that is absolutely fine for a city center hotel. For business people, the breakfast is absolutely fine although it does not offer a great variety. However, the food that it offers is great. It should be mentioned that the limos to the airport waiting in front of the hotel are actually cheaper than standard taxis (with taximeter).

Room Tip: Rooms on the side of the city center are close to the railway. I found very few trains audible in these rooms.
  • Stayed: August 2012, traveled on business
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Thank lerche35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

Far enough to experience a stroll and a bit of peace (except for occasional train which somehow did not matter) but close enough to walk a relaxed few minutes to the largest pedestrianisation area in Europe. We had a suit with a balcony overlooking the pool and terrace area. Beautiful room full of all the amenities and extras you would expect. Faultlessly clean and in perfect condition I could not fault the room or the communal areas throughout the hotel at all.

The service was not particularly prompt but adequate. BUT avoid the rather disappointing breakfast and instead take a walk to the old town for a fresh, vibrant, authentic and quality breakfast experience.

I really enjoyed our 2 night stay at this hotel but wonder if a small locally-run central positioned hotel might have had a better, more rustic feel rather than this hotel with its far eastern influences which you could have been in any city in the world - until you walked outside.

  • Stayed: July 2012, traveled as a couple
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Thank tip2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2012

A business hotel at its finest. Everything new and clean, modern rooms, moderate pricing and only 5 minutes walk from the old town. We can only recommend this hotel.

  • Stayed: July 2012, traveled as a couple
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Thank NoOne0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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