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Adonis Carcassonne - Residence la Barbacane
Reviewed January 18, 2013

I can't actually review the quality of this accommodation because I cancelled my booking after what I felt was a deliberate money grabbing tactic by the owners, and was so annoyed that I didn't want spoil my holiday by dealing with people like that.

I booked myself my wife and our 2 year old daughter to stay with them for 2 nights over Bastille day 2013 into a double room, with the intention our daughter would sleep in the bed with us, and despite the fact that is has written "All children under 3 years stay free of charge when using existing beds" in their policy, they then contacted me to tell us we needed to upgrade to a 4 person apartment for an extra 100 euros a night. I reminded them of their policy and asked what the problem was, and they then escalated it via booking.com to tell me to change the booking.

By this point, I had already decided to book elsewhere, and cancel the booking. I'd rather my hard earned holiday money went to someone else.

  • Stayed: January 2013, traveled with family
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3  Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdonisPascal, Responsable relations clients at Adonis Carcassonne - Residence la Barbacane, responded to this reviewResponded January 26, 2013
Google Translation

Nous vous remercions de votre remarque et souhaitons vous apporter les explications qui vous font défaut. Au moment de votre réservation par le site internet Booking.com, vous aviez souhaitez réserver un studio pour 2 personnes, mais étiez désireux de séjourner avec votre fille. Nous avons pris la peine de vous joindre afin de vous surclasser dans un appartement prévu à cet effet. Pour des raisons de sécurité et de confort, nos Studios sont prévus pour 1 ou 2 personnes, nos appartements et duplex le sont pour 1 à 4 personnes. Le supplément n'est pas de 100 € la nuit comme vous le pensez, mais plutôt de 10 €. Espérant avoir répondu à vos attentes.
Cordialement
La direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 - 171 of 979 reviews

Reviewed November 11, 2012

This was a late booking nly the day before and we chose the hotel for the location, which was excellent at the foot of the old town, accessed via a cobbled path, and the proce which was only €63 for the night for accomodation for a family of four. The town itself did not disappoint from the marvellous castle and views, the suprisingly abundant restaurants in Le Cite and the new town which was a nice change also. The welcome was friendly at the hotel althought unusual to be compeltely clsoed until 3pm and so we headed to the old cit sooner than we had imagined. The duplex room was clean and had a comfortable main bed. The main living/dinign room was very basic however and the sloping sofa bed was the only sofa in the room and so not not a room that encouraged you to spend much time there. The kitchen area was again clean but basic, with no cups available. Our 2 children enjoyed the park across the raod from the back of the hotel however. In summary, cheap and clean, but very basic inside and i woudl better describe the rooms as more like a hostel than a hotel. Overall no complaints however given the price and location. No need to pay for car parking underground however as plenty of spaces on the street.

Room Tip: Rooms at the back overlook the small park, ideal for kids in the morning.
See more room tips
  • Stayed: November 2012, traveled with family
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

We stayed here for one night. The location is wonderful for visiting the very special old city of Carcassonne, albeit a bit remote (Carcassonne is a bit remote).

The rooms were OK, but pretty basic. Felt in some ways more like dorm and less like a hotel. The extra beds in the rooms were very uncomfortable. Of the 10 hotels we stayed in France, this was the only place they complained about sleeping on the sofa beds. Probably recommendable only for small kids.

  • Stayed: October 2012, traveled with family
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Thank Yaniv R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

We stayed one night and as we were with someone who had stayed here before we didn't have to try to find it ourselves.
The bedroom/kitchenette was spacious, the bed was large and comfortable. The kitchen facilities were rudimentary though with no crockery supplied. Bathroom was clean and fully functioning.
Buffet breakfast was adequate.
We were able to leave our luggage for the day after checking out of our room but noted that the left luggage room was not locked.
Only a short walkable distance to La Cite but very steep hill walk for anyone with mobility or breathing problems.
Carcasonne is fabulous.

  • Stayed: September 2012, traveled with friends
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Thank Chappy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

We arrived at 2 p.m. but could not book in until 3 p.m.
We found our apartments o.k. except there was no Kettle and when enquired for one they said you have to use the Microwave, also they need to put some felt or rubber under the
chairs... the noise when they were moved above us was not good.. especially early in the
morning or late at night, other than that we were quite satisfied and the Staff were very helpful and friendly.... We used the underground Car Park at a cost but it was safe.
We really loved the Wall City and enjoyed our time there... We would say 3/4 days is plenty.

  • Stayed: September 2012, traveled with family
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Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

withinprice within a short walking distance from the walled city, this was a good stay for the money.
It was noisy with traffic on the busy road along the front of the building...ask for a room in the back?

  • Stayed: September 2012, traveled with friends
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Thank XabiaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

Our accommodation at Carcassonne was well located for access to the Old City and a good size. However, the apartment was shabby, with a poorly equipped and grubby kitchen to the extent that we asked the receptionist for a cloth for us to wipe over. She reluctantly found a used sponge with an explicit condition that it be returned on checkout. While the bathroom was adequate, the shower was not attached to the wall which meant awkward handshowering. That characterised our experience. Minimum standards were generally met, just!

  • Stayed: September 2012, traveled as a couple
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Thank Roger255057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Adonis Carcassonne - Residence la Barbacane

Address: 15 rue Barbacane, 11000 Carcassonne Center, Carcassonne, France
Location: France > Occitanie > Aude > Carcassonne > Carcassonne Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #5 of 25 Specialty Lodging in Carcassonne Center
Price Range: $46 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adonis Carcassonne - Residence la Barbacane 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Residence ADONIS Carcassonne La Barbacane is pleased to welcome you in a green setting next to Carcassonne city classified as World Heritage Site by Unesco. You will discover a beautiful region with an extraordinary cultural richness. ADONIS Carcassonne La Barbacane welcomes you in one of its 70 air conditioned apartments, fully furnished and tastefully equipped to make your stay a real success. We put at your disposal: a pleasant dining room for your family breakfast, for your well-being you will have access to the area of fitness and jacuzzi, and for business meetings,an equipped meeting room is available on request. ... more   less 
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Also Known As:
Adonis La Barbacane Hotel Carcassonne
La Barbacane Citea Carcassonne
La Barbacane Citea Hotel Carcassonne

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