We spent a month on a family vacation throughout France. We stayed at 5 different Ibis hotels. They were all fine except this one. we arrived very late and had 2 children that were asleep. the girl at the front we fast and polite. We check intop two rooms. Now my bad for not checking the entire room before we put the kids in bed. We did notice a smell in the room but it was not until we opened the bathroom door that we realy smelled it. The entire bathroom had black mold seeping out of every wall in very large patches. The toilet had remnants splattered on the bowl. Serious health hazard. We immediately shut the door and did not use this bathroom. My kids were already in bed asleep and the rest of the room was acceptable. My mother room was fine so we left our dor shut and only used her bathroom during the stay. In the morning we talked to the gentleman in charge and explain the situation and ask for at least half off the price of the since it was only half usable. He just kept repeating we should have changed rooms last night. Yes, our fault for that but we did not want to wake sleepy grumpy kids. I descibed the room and he just denied without looking that there was and poblem with the room. He was very smug and even arrogant, very off putting in his manner. The best he could offer was one free breakfast (this on a buffet ). This cost the hotel nothing. We left just appalled at the indifference and acceptance of the filthy condition. To make us even more justified I thought I had forgotten something in the room and when I went back he had two people scrubbing the walls and ceilings of the bathroom. the exact ones he had just denied had a problem!! I do like Ibis hotel for the most part but be advised check your room before you commit.
- Official Description (provided by the hotel):
- Hotel-Restaurant completely air-conditioned ideally situated in a quiet environment at feet of the medieval city, in 5 mns of the city center, the highway exit Carcassonne Est, of the station SNCF(FRENCH NATIONAL RAILWAY COMPANY), of the airport and the main centers of interests of Carcassonne. Welcome 24 hours a day, 7 days a week individual, family clienteles or group. 60 bedrooms simple or double with beds children, beds babies, communicating rooms, rooms with handicaped accesses. ... more less
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