The hotel was easy to find after the friendly airport shuttle bus driver directed us where to find the hotel. The receptionist at the hotel appeared to be pleased when we said we'd booked in for 2 nights. The room was a good size for two and was clean. However, we were disappointed with the quality of the air conditioning - it was a ceiling fan and not adequate for 30 + heat. The TV had a piece of gaffa tape across the bottom and didn't work and when I tried to adjust the bedside lamps, the bulbs fell out and both lamps didn't work.
After an evening out in Carcassone, we were shattered, we couldn't leave the fan on, as it was too noisy, it was unbearable trying to sleep in the heat. At 1.30 am, on both nights we stayed, we heard groups of people talking and returning to their rooms. This was accompanied with banging of doors for half an hour - we assumed they we working in the town.
We had booked to stay our final night in the hotel at the end of the work, but, due to our lack of sleep we decided to stay at another hotel. When we informed the receptionist of our change, she appeared annoyed and claimed she couldn't unbook us, because we'd booked via booking.com. She gave us a telephone number and told us if we didn't cancel the reservation, then we'd have to pay. We rang the number and it didn't ring out. Our next step was to trek to the other side of the town, hunting for an internet cafe to cancel the booking.
We did find another hotel, that was friendlier and a lot better.
- Official Description (provided by the hotel):
- Au Royal Hotel is located in the centre of Carcassonne, 600 m from the train station and a 20-minute walk from the medieval city. This family-run hotel offers good value accommodation. Guestrooms at Au Royal Hotel are comfortable and equipped with a TV and en suite bathroom with a hairdryer. A home-made buffet breakfast is served daily and the staff at Au Royal Hotel are happy to advise guests on local restaurants and sightseeing. ... more less
- Reservation Options:
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- Also Known As:
- Au Royal Carcassonne
- Hotel Au Royal