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Review of Hotel Espace Cite

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Hotel Espace Cite
Ranked #15 of 39 Hotels in Carcassonne
London, United Kingdom
Level 6 Contributor
119 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Close to the action”
Reviewed April 4, 2014 via mobile

Right on the doorstep of the ancient Cité, this hotel delivers what it offers, a good clean basic room, ours with a view of the ramparts. Whilst very small, the room was modern, the beds good quality and the small shower room newly fitted. There are no facilities, no restaurant, no tea n coffee etc in the room. But it doesn't bill itself as a full service hotel. As a base for a short visit to Carcassonne it's as good a place as any to lay your head. Breakfast was the usual self serve selection available in most French hotels, cold meat, cheese, cereals, yogurts, etc, with decent coffee and nice fresh croissants. No problems for us and if going there again I'd happily stay here.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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English first
Dartford, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 2, 2014

We expected small rooms and certainly got them - 'espace' is a real misnomer for this hotel! However, it was scrupulously clean but don't expect to find any storage space - a very small hanging space is as good as it gets. The location, though, is great. Having said that, when we withdrew our envelope on the day before our departure, having deposited our documents and 500 euros cash (as we informed the receptionist), we were devastated to find that the money was missing from the envelope (a self-seal) which had obviously been tampered with. We called the police but it was only our word against theirs, though as I speak fluent French and was able to discuss the matter with the two policemen who turned up (very quickly, I might add, though I had to use my own phone as the hotel owner refused to call them for me) I had the definite impression that they believed me. Unfortunately, as there were no other witnesses apart from myself and my husband on one side (celebrating our 38th wedding anniversary) and the hotel staff on the other side, there was nothing they could do as we had no proof. Reluctant as I was at the time to show what I was putting in the envelope at the time of deposit, or to check it in public at the time of retrieval, I now wish I had, so be warned!

Stayed February 2014, traveled as a couple
Helpful?
8 Thank 2014Chrissie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2014

Readers beware. For the first time, after travelling over 40 years to France, we had to call the Police to attend this hotel because a significant amount of our money went missing from the hotel's own safe. The system for depositing money is grossly flawed. We were instructed to place our money, and passports, in a plain envelope and the hotel's member of staff simply wrote our room number on the front and the envelope was sealed, without sellotape, without checking and verifying the contents and without signing the seal. When the envelope was removed the money was missing. We spoke with the owner of the hotel. He admitted that there had been thefts from rooms. Indeed, pinned to the inside of our bedroom was a notice stating "Direction informs you not to leave any personal items or any cash amounts in the rooms. In case of stealing or forgetting, we release ourself of any responsibility."

He said theft had never occurred from the rooms but not previously from the hotel safe.He explained that there were 4 members of staff who had the security codes. He did not believe what we were saying so we called the police. The conclusion of the police was that it was the staff's word against ourselves and they would not be taking the matter further.

Readers should decide whether to believe the hotel staff or to believe a retired teacher and public sector worker who had just had their 38th wedding anniversary spoiled.

To rub salt into our wounds the hotel staff used our Mastercard details to pay for the cost of our stay one day before we were due to leave, without our authorisation. Needless to say we are taking legal advice on these issues.

Stayed March 2014, traveled as a couple
Helpful?
7 Thank Darent V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 19, 2014 via mobile

The hotel is compact spotlessly clean and well equipped. The staff are very helpful and friendly. It is ideally situated for sightseeing and is reasonably priced and wouldn't hesitate to recommend it to family and friends.

Stayed February 2014, traveled with family
Helpful?
Thank Cherry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Podgorica, Montenegro
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 11, 2014

We were not satisfied with communication with hotel stuff because almost none of them were speaking English proficiently and some of them were not speaking English at all, although at the reception stood the sign that hotel stuff is using French, Spanish and English language.
Main problem was that a day before departure we wanted to pay accommodation fee with cash, considering the fact that we had no money left on our credit card. We had bank notes of 500 euros and the total bill was 282. So the receptionist told us that he doesn't have enough money to give us change, but he said that tomorrow morning his boss will be present and that he will have enough cash to give us the change. We specifically told him that we are planning to leave hotel early because our train was leaving at 8am. The next morning we came to the reception at 6:30am to check out and leave the hotel. Other receptionist (who was not speaking English at all) first did not understood how many nights we stayed, although the invoice clearly stated that we stayed 5 nights, but he was counting a few times how many nights we stayed and thought we stayed 6 nights. After he realized that we stayed 5 nights and that we want to check out, again same problem occurred - he had not enough money to give us change but he said that we should wait until 7am and that they will resolve this problem when his boss arrives. He actually called his boss after 7am and explained him what was the problem. Again he asked us can we pay using credit card, although we already explained that we had no money left on credit card, so he told us to wait and that his boss will be there soon. We told him once again that our train is leaving at 8am and that we want to go to the train station by walk, but he said not to worry and that they will provide the transportation to the train station. When his boss finally came we thought he brought the money to give us change, but actually we had to go through the same thing again. He again counted how many nights we stayed, again asked us about credit card, again told us that they have not enough money to give us change etc. Our time to reach the train station was running out and we were telling this to them. In the end we made an agreement to give them 270euros (because that's how much we had in smaller bank notes) and to give them a rest of 12 euros by credit card when we arrive back home. Finally they called a taxi for us, although we expected that that they will provide us the transportation as they promised. When we were finally leaving no one apologized to us and not even said good bye. Not to mention that we had to pay the taxi and that we missed the train. So we had to buy new train tickets that cost 130euros and had to wait on the station for several hours.
We felt extremely discriminated because we didn't spoke French.

  • Stayed January 2014, traveled as a couple
    • Service
Helpful?
3 Thank b_maja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 5 Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 20, 2013

The Espace Cite is ideally located for a visit to The Cite as well as the older parts of Carcasonne. The rooms was well equipped although a little on the compact side as we had 2 large suitcases with us. We had breakfast which was excellent with plenty of fresh food and lots of steaming coffee.

It is a very short walk to the walled city and very close to some great restaurants too. We walked down the road for dinner in the evening then carried on afterwards for a walk. When you turn around and look back at the Cite illuminated at night, it takes your breath away - one of those views that will live with you forever.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, England, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2013

Could not fault this hotel. It was situated a few minutes walk from the cité in a quite location. Room was a reasonable size and immaculately clean. Perfect place to stay if you want to be near to but not part of the hustle and bustle of the cite. And the beds were so comfortable, much needed after a long days sightseeing.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Espace Cite

Property: Hotel Espace Cite
Address: 132 Rue Trivalle, 11000 Carcassonne, France
Location: France > Occitanie > Aude > Carcassonne
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 39 Hotels in Carcassonne
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Espace Cite 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Espace Cite Hotel Carcassonne
Inter Hotel Espace Cite
Inter Hotel Carcassonne

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