We flew to Carcassonne on Easter Saturday. The airport bus was parked outside the entrance doors to the airport and they are timed to leave 20 mins after the flight has landed. Easy transfer to La Cite Medieval - cost 5 euros each. We were dropped off at the car park near the Narbonne Gates and it only took a couple of minutes to reach the hotel. We were not expecting our room to be ready as it said 4 pm check in on the web site. However, we were pleasantly surprised that our room, number 24 in the main Donjon building was ready. We dropped the cases in our room, put the passports in the safe and headed out to enjoy Carcassonne.
The hotel is in a lovely spot you walk out of the reception and you are in the midst of this beautiful place. We had lunch in Place Marcou - it was very busy and then had a stroll round the Easter Market. The hotel is only about 10 to 15 minutes walk to the centre of La Bastide St Louis - which is the newer part of Carcassonne. We used to walk down over the Pont Vieux and there are some lovely views of La Cite from the bridge - if you go at dusk it is all lit up and you can get some fabulous pictures. We also recommend doing a boat trip on the Canal du Midi.
We found the hotel to be fantastic, the location is great and we didn't have a problem with noise. The reception staff are very friendly and helpful and a credit to the hotel. The porter who drives the little mini bus is really helpful too.
We had breakfast included in our package. The first 2 mornings it was great however on our last morning there, there wasn't much choice. We seemed to hit it at the wrong time as the breakfast room was crowded with a large group of tourists and there wasn't much choice of food to eat. I managed to get some cereal and yoghurt. My partner only managed to get some toast, which was a shame as we were travelling home. The food wasn't replenished while we were there and we waited around 20 mins. The lady in the breakfast room seemed to be on her own and rushed off her feet - this is what let the hotel down in my opinion otherwise I would have given it a 5 rating.
I was also impressed with the checkout. We decided not to get the airport bus back as we would have been at the airport for 2 hours - a quite a long time for such a small airport so we booked a taxi via reception - it cost 18 euros - well worth it. The porter took us to the edge of La Cite in the minibus and our taxi was there waiting for us - excellent service.
Really enjoyed our stay and would definitely recommend to anyone. Would stay at Le Donjon again. It's well worth paying a little extra to stay inside La Cite .
- Official Description (provided by the hotel):
- Located in the heart of the medieval city of Carcassonne, Best Western Le Donjon is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 3 buildings. Free WiFi is provided throughout. The rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden. ... more less
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western