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“Hotel inside the walls of fabulous Carcassonne”

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Best Western Hotel Le Donjon
Certificate of Excellence
Reviewed September 25, 2013

The city of Carcassonne is fabulous - particularly at night when the crowds leave.
To stay at a hotel inside the city ramparts, you need to park in a special car park outside the walls and have your luggage taken inside by your hotel staff - make sure you check this before you arrive in this busy place. This means there is some delay in receiving your luggage if you arrive at the same time as a coach party as we did.
We did not get a room in the hotel itself but in the Maison des Remparts. Our room was very small and rather cramped for the two of us with our suitcases, but perfectly comfortable.
The hotel staff were very friendly and helpful but busy with coach parties staying.
The city restaurants are very busy in the day with crowds of tourists - I can highly recommend the Table de la Reine - voted 4th best pizza in the world - it was certainly the best I have ever eaten. And the desserts were really special too.

Room Tip: Probably the main hotel rather than the Maison des Remparts where the rooms were very small.
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  • Stayed: September 2013, traveled as a couple
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Thank Lanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 23, 2013 via mobile

Having stayed here before I was very excited. I was shocked and upset that having booked the hotel nearly 12 months in advance that we were not actually sleeping in it. We checked in at reception and were then informed we had to walk to an annex/other building to go to our rooms. The rooms were very basic and not of the quality I expected. I will not be staying here again.

  • Stayed: September 2013
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1  Thank Henkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

We didn't start well.......we were booked into Ramparts, which is down the road from the Hotel we booked! Our room wasn't available till 3.30pm which was quite inconvenient since we arrived at 2.45pm. Our case went missing for an hour and a half because of poor communication, so we started our visit poorly. Such a pity, because we wasted an hour and a half of sight seeing in the meantime. Not sure we would ever stay in this Hotel Again, because of our disappointment. I's a competitive world out there, so Best Western should smarten up!!

Room Tip: Ensure you stay at the Best Western, and not down the road!!
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  • Stayed: September 2013, traveled with friends
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Thank geraldq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_hotel_donjon, Gérant at Best Western Hotel Le Donjon, responded to this reviewResponded September 23, 2013
Google Translation

Cher Client,

Nous vous remercions de nous avoir fait part de votre ressenti concernant votre séjour passé à l'hôtel Le Donjon.
Au nom de toute l'équipe je tiens à vous faire part de nos excuses pour ne pas avoir su dépasser vos attentes. Nous prenons note de vos commentaires et vous certifions avoir pris les mesures quant à ce dysfonctionnement.
En espérant avoir l'opportunité de vous recevoir à nouveau dans notre établissement pour vous démontrer notre professionnalisme.

Meilleures Salutations,
Hermine Pujol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Best Western Hotel le Donjon is a very atmospheric establishment. A medievil experience with all the modern comforts. Very quiet, comfortable room, extremely efficient staff, good breakfasts and on the doorstep - all the delights of ancient Carcassonne.
Staff were very helpful when A) the new safe refused to open, and B) when our hire car refused to start. A hotel mechanic arrived in the moat parking spot with jump leads but after failed attempts to start, had the inspiration to depress the clutch before turning over the starter. Bingo, it worked, but no thanks to Eurocar, who failed to give any driving tips. Although a handbook was in the glovebox, it was in French. Too technical for my limited abilities.

  • Stayed: September 2013, traveled as a couple
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Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_hotel_donjon, Gérant at Best Western Hotel Le Donjon, responded to this reviewResponded September 23, 2013

Dear guest,

Thank you for taking the time to review your stay at our property.

I am glad your experience was satisfying and hope you will renew among us it soon.

With kind regards,

Hermine PUJOL
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

We read on trip advisor that this hotel chain has 3 hotels in the walled city.
We booked a "Privilege Room" thinking we were in the main hotel (where reception & the breakfast room is).  When we checked in approx 11pm at night we were taken to the  "Maison des Remparts" not the main hotel, when we questioned this we were advised that the hotel was fully booked.  We read on the website that the "Classic Rooms" were in the Remparts. Putting all this behind us .... the room we had was very spacious like a American hotel room size. The room and bathroom was modern and very clean. Internet and parking was free. Good selection of items for breakfast.  Novelty to stay within the walled city.  Lady a reception very helpful with maps and info ... it was obvious she loved what she does. 

  • Stayed: August 2013, traveled with friends
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Thank Irene_Bne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_hotel_donjon, Directeur général at Best Western Hotel Le Donjon, responded to this reviewResponded September 23, 2013
Google Translation

Cher Client,

Merci d'avoir pris la peine de partager vos impressions sur votre séjour passé au sein de notre établissement.
Nous attachons une importance tout particulière aux commentaires laissés par nos clients. Ils sont pour nous un des meilleurs moyens de s'assurer de toujours proposer le meilleur service possible.

En espérant vous revoir très vite à l'Hôtel Le Donjon à Carcassonne
Hermine PUJOL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

We arrived early in the morning but the staff were able to hold our luggage and provide maps of the medieval city so that we could make the most of our day. The reception staff were also very helpful in telephoning companies to arrange tours etc. The room was clean and pleasant and the hotel itself in an ideal position for touring the old city and the region in general. An enjoyable visit.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Skoosh
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_hotel_donjon, Gérant at Best Western Hotel Le Donjon, responded to this reviewResponded September 23, 2013
Google Translation

Cher Client,

Merci d'avoir pris la peine de partager vos impressions sur votre séjour passé au sein de notre établissement.
Nous attachons une importance tout particulière aux commentaires laissés par nos clients. Ils sont pour nous un des meilleurs moyens de s'assurer de toujours proposer le meilleur service possible.

En espérant vous revoir très vite à l'Hôtel Le Donjon à Carcassonne
Hermine PUJOL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

the absolute best location in Carcassonne, be in the middle of the action, great over night stay, walk to everything inside, secure parking at the wall, the ride to the hotel worth the price. Walk the ancient grounds after the hordes of tourist have gone for the evening, and enjoy the place to yourself. This is an absolute must see location and it is totally magical in the evening dusk, without the noisy tours.

Staff was the most helpful in France, English speaking, lovely breakfast with the coolest hard boil egg device you cook your own.

Room Tip: all are great and quiet. rooms are smaller in the oldest section, which is part of the medieval town...
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  • Stayed: July 2013, traveled with friends
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Thank Transplanted_Peachie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_hotel_donjon, Gérant at Best Western Hotel Le Donjon, responded to this reviewResponded September 23, 2013

Dear guest,

Thank you for taking the time to review your stay at our property.

I am glad your experience was satisfying and hope you will renew among us it soon.

With kind regards,

Hermine PUJOL
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne Center, Carcassonne, France (Formerly Best Western Hotel le Donjon)
Location: France > Occitanie > Aude > Carcassonne > Carcassonne Center
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Romantic Hotel in Carcassonne Center
#4 Luxury Hotel in Carcassonne Center
Price Range: $120 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Le Donjon 4*
Number of rooms: 61
Official Description (provided by the hotel):
Located in the heart of the medieval city of Carcassonne, Best Western Le Donjon is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 3 buildings. Free WiFi is provided throughout. The rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden. ... more   less 
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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