I booked this hotel on the 3rd February 2013 for the night of the 28th June. This was a special trip which my wife and I had planned for a long time.
On the morning of the 28th, the Hotel called me to say that they had overbooked the hotel and would not honour our confirmed booking. Instead they wanted to put us up in another hotel outside La Cite in Carcassonne.
When we arrived at Best western Hotel le Donjon, there were a couple before us who were checking in. They had obviously paid a much higher rate than we had because we booked early. The management were prepared to refund the money we had paid four months in advance because we refused to move to the other hotel.
The reception staff were obviously embarrassed by their management's cheek. The hotel wins every time this way. They accept early bookings at low rates, when the hotel fills up, they simply transfer customers to another hotel outside the Medieval City which normally sells at a much lower rate.
The hotel wins and the customers loose.
Stay away. There are other hotels in La Cite in Carcassonne
- Official Description (provided by the hotel):
- 3 star hotel in the heart of the medieval citadel of Carcassonne. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western