We stayed four nights in this hotel. There are three different buildings and our room was in the Comte Roger building across the street from the main building and reception. The room was small and lacked the character that you might be looking for in a building inside la cité. Nevertheless it was comfortable and clean (we were not in Carcassonne to spend time in our room), and the shower room was warm, clean, and well laid out. I was awakened by rubbish collection and other workers rather too early in the morning for my liking, but my wife slept through the noise. The breakfast buffet in the main building offered a reasonable selection of food and breakfast was included in our room rate (not always the case). The common areas inside the main building (there were none in our building) are limited to the reception area and are therefore not suitable for quiet reflection. We did sit in the very pleasant garden occasionally to rest our weary bones, but the temperature frustrated a long stay. In summer it would be a beautiful oasis. The outstanding things about the hotel are its location and the universally friendly and helpful staff.
We arrived from the airport by taxi and our driver phoned ahead to arrange for us to be collected from the car park. It was pelting down with rain and we waited in the taxi after we had paid, until the friendly hotel driver arrived to transfer us to the hotel through the narrow streets of la cite. A similar arrangement worked smoothly on our departure. Overall this was a good experience and we were happy with the hotel, but we might have been even happier if we had been in the main building in a room with more character.
- Official Description (provided by the hotel):
- Located in the heart of the medieval city of Carcassonne, Best Western Le Donjon is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 3 buildings. Free WiFi is provided throughout. The rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden. ... more less
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western