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“Hotel Mercure Carcassonne La Cite”

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Mercure Carcassonne La Cite Hotel
Ranked #9 of 39 Hotels in Carcassonne
Certificate of Excellence
Guildford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Hotel Mercure Carcassonne La Cite”
Reviewed September 22, 2013

The hotel is located 2 minutes walk from the entrance to the Citadel. The cafes, restaurants and especially the history associated with the town are truly special. The rooms in the hotel are very large, very clean and very well provided. The breakfast in the hotel restaurant is excellent more American/UK than French. It's a shame the staff in the restaurant don't go on similar US/UK customer service courses - it's France what should we expect!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank NeilGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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English first
Solihull, England, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 18, 2013

Typical Mercure formula, clean and comfortable rooms, rooms compact but absolutely fine if all you want is somewhere to sleep and you're out all day sight seeing. Chose the Mercure for its location: easy to find (we drove here) with free parking (if you can find a space) and situated about 5 minutes stroll from the old city. Not tried the in-house restaurant - there are numerous choices with plenty of atmosphere in the old city just a short walk away.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

All inclusive B&B costing through travel tour company, we would have done better with the mid-price option, 100m down the road! Our room was too small for 2 friends on a 5 night stay, no drawers or bedside space, narrow gaps and poor mirror positions. Sheets and towels were changed daily and the hotel is very clean. Breakfast is a substantial buffet, plenty of choice. Bar often empty of both clients and staff, some of whom need a refresher course at charm school! Others were absolutely fabulous. It's in a good place to access the mediaeval cite, where there are ample places to eat, drink and watch the world go by.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zipcooler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 17, 2013

Absolutely loved this hotel. Very close to the old city and was about 5 minutes walk. Comfortable room overlooking swimming pool. Ate in the hotel restaurant and the food and service was excellent. Will definitely be back.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank linwik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portsmouth
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 15, 2013

Good quality hotel well situated for the medieval castle, rooms were fine with all amenities. One niggle was the price of the breakfast an astonishing 14 euros pp for the resturant and even 8 euros pp for a "fast" version in the bar. Just walk to the old town for the same thing at a fraction of the price. Otherwise a comfortable stay with an inviting pool.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PortsmouthPesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 12, 2013

When we arrived, we were rather dubious of the location because our sat-nav took us down a residential street on the outskirts of the city. However, if you are arriving by car and need a place to park, this is ideal. The hotel is very typical of a modern French hotel. Rooms are clean, comfortable and functional but lack character. It is a short walk (uphill) to the old city, which enables you to get there early, before all the tour buses arrive, and the "new" town is within walkable distance. The reception staff left a lot to be desired, perhaps because we arrived at a bad time (?) but as well as our booking confirmation a credit card and passports, we were required to produce the original credit card that the booking had been made on (a first for me). As we were there in the summer, we tried to make use of the pool, but there were not enough chairs in the pool area to accommodate the number of guest trying to use the facility. I'm sure that there is a limited season for using the pool, but it was one of the selling points for the hotel and left me feeling disappointed. We ate breakfast one morning and thought it was very overpriced. The next day, we walked to the old city and had a lovely breakfast for half the price. This is a good hotel for visiting Carcassone, but not if you want to spend time in the hotel and make use of the facilities.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank London1915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula, Montana
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 9, 2013

Lovely hotel situated within walking distance of La Cite. Rooms were large and comfortable. Nice decor with large bathrooms. You can never go wrong if you have a neospresso machine n your room! Made my morning. Walking distance to the fantastic medieval castle which is really phenomenal. Best breakfast ever was in the Castle on the right at the main entrance!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AWilliams1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Carcassonne La Cite Hotel

Property: Mercure Carcassonne La Cite Hotel
Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Location: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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