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“Comfortable & Convenient”

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Mercure Carcassonne La Cite Hotel
Ranked #10 of 39 Hotels in Carcassonne
Somerset
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Comfortable & Convenient”
Reviewed May 7, 2013

Having stayed for 5 nights at the Mercure on a package holiday I would certainly consider this hotel if I was again in the area of Carcassonne. Although the standard room was a little cramped, it was comfortable, clean and more than adequate. The reception staff were helpful particularly when there was a (slight) problem with the bedroom safe. The restaurant was reasonable without being outstanding and was somewhat swamped on a (very) busy evening. Overall good value for money and very convenient for exploring the walled "Cite" which was a short walk away.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Somerset_man_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (123)
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English first
Macclesfield
Level Contributor
117 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 5, 2013

Location was very good for tourists as it was only a few minutes into the retail hell, or wonderland, depending on your perspective, of the Cité. The view from our bedroom window was superb, and the added bonus was the ease of parking. However, this was a businessman's hotel in a tourists setting and therefore lacked character. The dinner menu was good and competitively priced but a simple bar menu would have been an attractive alternative when we didn't fancy a full meal.

Staff were generally helpful but not especially friendly and my overall impression was that it was .... just another hotel, albeit in a great location for those visiting the Cité.

Room Tip: ASk for a room with a view of the walls.
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank JackandWillsMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 25, 2013 via mobile

We stayed one night so we could spend a good amount of time at the castle. Firstly the castle is very touristy and I did not really think it was worth the visit. The hotel is in a great location. It is not worth staying at the hotels inside the wall of the castle.
The hotel is modern and the breakfast was a good selection of food.
We had room 50 of the top floor. The weather was fine with a lot of sun - about 23 degrees. Our room was very hot in the early evening and I could not get the a/c to cool the room - even though the controls had this option. Anyway I called reception and was told it was the wrong time of year for needing cool air and this would be turned on in a few weeks. So we took the quilt out of the quilt covered, openned the window and slept under the quilt cover. It was ok but they a little strange there was no cool air available from the a/c.
Anyway a good enough hotel for this location.

Stayed April 2013
Helpful?
Thank feelingxxlucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Market Harborough, United Kingdom
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 23, 2013

Have just returned from a five night stay at this hotel which was our base for a Newmarket Holiday tour. The hotel is about five minutes from the Cite and about twenty minutes from the central square in Carcassonne.

Our room was very comfortable and quiet although the hotel seemed very busy throughout our stay. The hotel staff were very friendly, helpful and spoke good English - particularly the guy from Brussels who apart from being highly professional seemed to have mastered every language going.

The quality of the food at both breakfast and dinner was excellent and a range of price options was available for the evening meal. There was a very good range of wines that began with easily affordable carafe's and some good bottled Belgian beers. In terms of value for money I think that the Mercure represented all round better value than the touristy establishments in the Cite.

As we stayed as part of a holiday tour breakfast was included and I did notice that the hotel tariff listed breakfast as costing 14 euros which is a bit steep but perhaps not that unusual for France.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2013

I took my 11 year old daughter for a 4 day trip. Hotel really handy for the medieval city and not too far from the centre of town - 10 min walk. We arrived early 11:30 and were able to get into our room straight away (it was quiet). The reception staff were extremely helpful and coped fine with my pigeon French. Breakfast was simple but very good. Our room was well appointed and well maintained. The only downside was that the pool was closed. I would definitely go back.

  • Stayed April 2013, traveled with family
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank 900Kem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 15, 2013

The hotel is situated in the old city on a quite street, 5 minutes walk to the awesome old Carcassone castle .
Nice vast apartment with view of the castle.
Mini-bar and coffee-machine in the room.
Free parking next to the hotel.
You can get a convenient city map and special tour offers on the lobby.
Friendly staff in the hotel, who is always willing to help you.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 12, 2013

Lovely hotel in ideal setting. Wonderful room even though it was standard.Good secure parking.
Currently in April undergoing renovation so limited bar and eating options. Staff service ranged from very good to poor. Restaurant food excellent which made up for the shortcomings. Recommend the salad choice on the menu.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Carcassonne La Cite Hotel

Property: Mercure Carcassonne La Cite Hotel
Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Phone Number:
Location: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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