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Waldorf Astoria Trianon Palace Versailles
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Reviews (3,410)
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Reviewed October 5, 2012

Service was outstanding. Room was excellent and it was everything you’d expect from a hotel of this brand and price. I felt charges for food and drink, including room service, was over the top even when compared to places like the Ritz Paris and other ‘great’ hotels around the world.

Location wise you should check exactly where you want to be at Versailles. The hotel although right on the edge of the Chateau Versailles gardens is by no means at the main entrance. It is a good 20 minute walk to the main entrance, or 15 minutes to the Grand Trianon. It’s also a 15-20 minute walk from the main town square. Therefore, you could say it’s not in the best location however if you are happy to walk the setting is stunning and a nice walk through the gardens was a great way to start the day but other hotels are closer to the main entrance and/or town.

The concierge was excellent as were all the staff. Pool area and gyms were a bit dated with a strange layout, but nice and they’d done their best to keep them modern. Spa and pool staff should know basic English (like where is the changing room, do I need to sign in, etc) and I don’t say that as an arrogant English man but given the high percentage of guests who were English/American and the Waldorf Hilton brand I would have expected them to be able to explain basic points in English.

All in all an excellent hotel with excellent service – but then again for the price paid this is the least you could expect.

Skip the restaurants though – and head into town for a great meal as suggested by other guests.

Room Tip: Try to get a room in the original building overlooking the farm, but all the rooms are great.
  • Stayed: October 2012, traveled as a couple
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1  Thank JUDITHbristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grégoire S, Directeur général at Waldorf Astoria Trianon Palace Versailles, responded to this reviewResponded October 15, 2012

Dear Guest,

Thank you for staying with us and thank you for the nice comments regarding, service, room, location, staff... I am delighted to read and share your comments with all our team.
I also took good notice of your comment regarding the Spa and Pool staff and we are going to organize some training to improve that point.
Thanking you for your feedback which is very helpful to improve the quality of our service.
Looking forward the pleasure of your next visit.

Sincerely,
Grégoire Salamin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

We had the pleasure of staying at this wonderful elegant property for two nights in July. At first I was a little disappointed that our rooms were not in the original building that opened it's doors in 1910 but in the newer addition across the way. My disappointment quickly disappeared and I was very pleased to find that our rooms in the newer building were large, clean, nicely furnished and very comfortable. The hotel is in a very good location within walking distance of the Royal Palace which quite simply is not to be missed. There is underground parking on site and on street parking along the tree lined Boulevard De La Reine. At the end of the street there is a small cafe good for coffee and breakfast that you may want to take advantage of as the hotel restaurants are very expensive. The tranquil grounds of the hotel are beautiful for a walk and the hotel has a very nice indoor swimming pool and full service spa.

The hotel has some interesting history associated with it as in May 1919 Georges Clemenceau dictated the conditions for the Treaty of Versailles in the reception salon. The Treaty was signed a few days later in the Hall of Mirrors at the Chateau. During WWII the Hotel was used for military purposes by the RAF, Luftwaffe and finally by American Forces as Eisenhower's HQ.

The hotel staff was professional and friendly and service that I recieved was top notch. The hotel concierge service were very helpful with directions, information, money changing and booking passes for the Chateau. Special recognition and thanks go to staff members Helene and Cecile for helping make my stay at the Trianon Palace a five star experience. These two ladies are awesome. Simply stated I will try and stay at this Hotel whenever I'm in France. I hope to return very soon.

  • Stayed: July 2012, traveled with family
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2  Thank Glenn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grégoire S, Directeur général at Waldorf Astoria Trianon Palace Versailles, responded to this reviewResponded October 4, 2012

Dear Guests,

Thank you for your staying with us and thank you for your detailed and nice comments.
We are proud to learn that you enjoyed everything during your stay and that our staff has been very helpful.
We are eager to welcome you again.
Sincerely,

Grégoire Salamin

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Reviewed September 29, 2012

Good hotel in bar far the best location in Versailles. Wonderful, luxury building. Large rooms with good bathrooms. Good selection of bars/restaurants which are VERY expensive and lacking in service standards. The rack rate for this place would be insane. With the 40% Hilton offer that happens every so often it's by far the best option in town, otherwise, perhaps over priced for what it is.

Room Tip: The King Deluxe Garden Rooms have lovely views of the park and fields. Mine had views of fields of goats. The single/twin rooms are in an annex building.
  • Stayed: September 2012, traveled with family
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Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grégoire S, Directeur général at Waldorf Astoria Trianon Palace Versailles, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for staying with us.
We carefully read your comments and took good notice of your remarks.
We do hope to welcome you in the near future.

Sincerely,

Grégoire Salamin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

The service, rooms, restaurants, concierge, etc, just great, the location so good, could not be better, my son left a wallet with money euros cash, for one day, they resguarded not only the wallet with the cash, but more few items of his, by one of the hotel staff, she was one of the most nices people in France.
Expensive but...

Room Tip: Ask for the main building
  • Stayed: September 2012, traveled with family
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Thank Mauricio Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grégoire S, Directeur général at Waldorf Astoria Trianon Palace Versailles, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for staying with us and thank you for your nice comments.
We are pleased to note that our staff found the wallet of your son with everything.
We hope that you will stay again at Trianon Palace in the near future.

Sincerely,

Grégoire Salamin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

Stayed at this hotel for one night. Although the location is fabulous, I thought it was extremely overpriced and the service was very poor. On the Saturday evening we ate in the 2 star Michelin Restaurant of Gordon Ramsey. Would not for one second have thought this was a michelin star restaurant, even though it is meant to have two stars. The food was very average - I have had better in a small restaurant local to me, which is a quarter of the price. Was quite shocked when, towards the end of the evening, two of the chefs started arguing and having a fight, which could be heard from the customers still sitting in the restaurant. Not what you would expect from any sort of restaurant premises. Not sure Gordon Ramsey would have been too pleased. Would not go back to this hotel, which is a shame as the building and location is fantastic.

  • Stayed: September 2012, traveled with friends
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Thank ukgirl48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grégoire S, Directeur général at Waldorf Astoria Trianon Palace Versailles, responded to this reviewResponded October 10, 2012

Dear Guests,

We thank you for having chosen the Trianon Palace for your stay in Versailles.
We are very sorry for the poor service you received and sincerely apologize.
We took good notice for your comments regarding the food and shared them with the concerned people.
Hoping that you will let us another chance to prove our merits.
Sincerely,

Grégoire Salamin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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