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“Much better than I expected”

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Hotel Holiday Inn Paris Gare Montparnasse
Ranked #880 of 1,804 Hotels in Paris
Reviewed July 23, 2013

very friendly and helpful personnel, right next to a metrostation, undergrounds parking (don't forget to book in advance), spacious enough for Paris, really comfortable beds, no noise problems. We stayed there three nights and found it good value for what we paid.

  • Stayed: July 2013, traveled as a couple
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1  Thank whiteberry0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 11, 2013

It's not a hotel to sit in the bar and have a drink, but you get what you pay for. Excellent location - right in front of a small convenient metro, and 5 minutes walk from Gare Montparnasse (central station).
The staff is pleasant, not a very rich menu, but rich enough for a french hotel.
The rooms are clean and comfortable - the cemetery view can be a bit bleak - but it's part of the view in Paris I guess...

A practical and comfortable solution for a short stay in Paris (been there eight days)

Room Tip: Slow elevator get stuck sometimes, take a low floor.
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  • Stayed: August 2012, traveled as a couple
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Thank Orip4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

I was only one night but I except a better room for the money I paid. The room was average, faucet bathroom was a bit broken and looks simple. Nice hotel but in a lower price maybe. Could be cleaner also.

  • Stayed: October 2012, traveled as a couple
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Thank triyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded July 24, 2013

Dear triyan,

Thank you for taking the time to post a review of our property. We would like to apologize you were not satisfied enough with the room accommodations you received. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Arrived for a 3 night's business trip with a group of four persons. The hotel rooms are nicely decorated and comfortable. The hotel has great location as Metro Station Guy Moquet (train 13) is just outside the hotel entrance.
Friendly stuff during the day (less helpful during the nights) and a lot of restaurants and cafés close by.

The hotel is also located in a great place for shopping. Galleries Lafayette Montparnasse is located about 5 minutes walk from the hotel.
All in all a clean and a comfortable hotel

One disadvantage : I needed to extend my visit with a late check (23:30pm) and was surprised to find out the hotel demanded 150% extra charge!!!.
All other hotels charges less than one full day charge. Certainly not more by 150%.
Not sure I will come again as the option to extend the duration in a reasonable price does not exit......

Room Tip: The hotel is also located in a great place for shopping. Galleries Lafayette Montparnasse is located...
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  • Stayed: June 2013, traveled on business
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Thank NeomiNiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded July 23, 2013

Dear NeomiNiv,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Reviewed June 26, 2013

Hi
I am planning on arriving in Paris in August and was set to book 2 rooms in this hotel via booking.com. Before booking I wanted to guarantee that the rooms would be adjoining. They recommended I directly contact the hotel. I did that and got two rote responses saying there were no more rooms. I checked again on the hotel website and on booking.com and once again a lot of rooms opened up, I even followed the process all the way to almost the end to see if maybe I would get a message saying nothing was available and time after time rooms were available. I don't know why they would mislead me or not want me at their hotel, but the process was very frustrating.

  • Stayed: June 2013, traveled with family
    • Service
1  Thank Elliott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded July 12, 2013

Dear Elliott S,

Thank you for your feedback regarding your recent visit at our hotel. I am sorry for the unacceptable service you have received. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed June 24, 2013

My wife and I stayed for four nights while on holiday. Room size very good for Paris and comparable to similar class hotels in the UK. Bathroom good size and well equipped with bath and shower. WC separate. Beds large and comfortable. Air conditioning effective.

Location good for transport with many Metro and Bus lines passing through Gare Montparnasse which is a few minutes walk away. Good restaurants including Japanese and Chinese on the Rue de la Gaite as well as French within a few minutes walk. Excellent ice cream parlour at junction of Rue de la Gaite and Boulevard Eduard Quinet.

The gripes. I reported the shaver socket as not working on the Wednesday evening we checked in and it was not fixed by the time we left on the following Sunday. The lift requires a working door key to allow guests to go to their floor, our key had not been programmed before we were given it and we found ourselves locked in the lift, fortunately not for long, as a result. I also managed to wipe the key by putting my mobile phone in the same pocket as the key, stuck in lift a second time as a result.

Overall a very good hotel, friendly and helpful staff who spoke reasonable English.

  • Stayed: June 2013, traveled as a couple
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Thank fkw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPARGM, Directeur général at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded July 3, 2013

Dear fkw1,

Thank you for taking the time to provide your feedback regarding our hotel.
We have taken the notes of your comments, to improve a better quality.

Once again, thank you very much for your review and staying with us, we are all looking forward to welcoming you again.


Kinds regard.

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Reviewed June 17, 2013

Stayed for three days in June. Very happy with the hotel. Room size not huge but perfectly adequate. Bed very comfortable. Good bathroom with shower and bath. Excellent breakfast which big choice of quality food. Staff very helpful and friendly airconditioning excellent. Next to Gaite metro and close to Montparnasse and Edward quintet

Stayed: June 2013, traveled with friends
2  Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPARGM, Directeur général at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded July 3, 2013

Dear Jeremy S,

We would like to thank you very much for your positive review about the Holiday Inn Gare Montparnasse.

We are glad to read that you enjoyed your stay among us and that our level of service reached your expectations

Be assured that we are all looking forward to welcoming you back very soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Holiday Inn Paris Gare Montparnasse

Address: 79 avenue du Maine, 75014 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Montparnasse
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#420 Luxury Hotel in Paris
#477 Business Hotel in Paris
#634 Romantic Hotel in Paris
Price Range: $102 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Holiday Inn Paris Gare Montparnasse 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Paris Montparnasse Avenue du Maine will open on July 27th, 2007. Located 100 meters away from Montparnasse Train Station, near the metro Gaité. It is the perfect location for Business or Tourism in the heart of the Left bank.Ideally located between the Eiffel Tower and Luxembourg Garden, near Porte de Versailles, the hotel is easy to access. The Holiday Inn Paris Montparnasse Avenue du Maine has been fully renovated in a very modern style, with air conditioning. The WIFI access is free of charge. Our 99 rooms and 1 suite (75% are non smoking) have air conditioning. They are all fitted with LCD TV, Pay TV, minibar, individual safe. Some of them are designed for up to 3 people. They sometimes have a private terrace with a panoramic view.For your meetings, the Holiday Inn Paris Montparnasse Avenue du Maine has 3 major meeting rooms and 1 small room; all illuminated by natural light and can accept up to 80 people. They are air conditioned and are fully equipped with the latest technology (LCD TV, Videoprojecteur ) ... more   less 
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Also Known As:
Holiday Inn Paris
Paris Holiday Inn

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