I went with a large group of students and bed bugs were found in a room, they complained and when they were given a new room key the staff were rude and gave the key to them regretfully. They claimed there were no bed bugs and that the room was fine even though the students had found some and had the bites to prove it.
In our room, the cleaners accidentally picked up one of our own towels from home while cleaning, we asked to have it backed and they became very defensive. They said we were accusing them of steeling while we made it clear we knew it was just an accident and after several days they finally gave it back after us asking every morning and evening.
The rooms were in need of sprucing up, the paint was peeling of the ceiling, there was mould in the shower, toilet paper was in the toilet when we arrived, there was hair in the bed already, stains on the bed covers and curtains, the door to the room didn't shut fully and as our room led onto reception and the dining room it was a problem. This also meant that the general noise from reception and the dining room kept us up at night and woke us early morning.
The views they claim to have from the hotel don't exist, you have to walk 15 minutes to the top of the sacre-ceour to see them, they also didn't mention that 5 minutes down the road is the red light district and along the street that it is situated on are several cheap shops with stalls on the pavement so during shop hours it's hard to walk along the street without having to walk in the busy road where bikes and cars don't watch out for pedestrians.
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- Also Known As:
- Luxia Hotel Paris