I honestly don't understand the appeal of this restaurant. I've eaten here twice, once each time on my last two trips to Paris. The first time, my friend recommended we eat there as it's a place she'd heard of years ago when going on her first trip to Paris and she had enjoyed it. We arrived and there was a long queue, giving me the impression we were soon to have a great meal! I had the escargot starter, which was alright, but salty. My steak and fries were okay, nothing special.
On my most recent trip to Paris, we were staying at a hotel down the street, so decided to go to Chartier for an early dinner out of convenience and to avoid the crowds. Even though there was no queue and the restaurant was far from crowded, the service was terrible. Our server took a long time to take our order as well as bring bread and water to our table. Several groups seated after us received bread and water before we did, and when we reminded our server, she merely stated that they'd run out of bread. I had the same meal as before, and this time the escargot was better. The best part of the meal was the bottle of wine we shared!
I would not recommend anyone go out of their way to go for a meal at this restaurant. Even if you're in the area, there are other restaurants nearby serving similar or better food, such as Cafe Zephyr
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