This tour was a bit late picking us up, but at least they called the hotel to let us know. We chose to go in the afternoon, because it was advertised as less crowded. We had to wait several minutes for the guide that was to accompany us and there were still large crowds inside the palace. Having a guide certainly made it a bit easier to navigate, but it was impossible to ask questions. We also felt rushed to leave the gardens in time to get the van back to the hotel. Less waiting time on the front end would have eased that problem.
We are grateful for your comments and are happy to read that you enjoyed your visit of Versailles in spite of some inconveniences. Our driver guides do their best to be on time, but they cannot anticipate how the traffic will be. We understand visiting Versailles could be difficult because of the crowds, nevertheless our tours offer priority access. We hope to welcome you on board next time you come to France!