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“Paris weekend July 2014” 3 of 5 stars
Review of Mercure Paris Terminus Nord

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Mercure Paris Terminus Nord
Ranked #963 of 1,811 Hotels in Paris
Gloucester, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Paris weekend July 2014”
3 of 5 stars Reviewed July 22, 2014

Situated directly opposite the main entrance to the Gare Du Nord railway station the Mercure Paris Terminus Nord hotel is ideally positioned for first time visitors to Paris who have travelled using Eurostar. It eliminates the need for taxis or the metro both which can be daunting prospects for anyone unfamiliar with the Paris transport system.
The hotel offers various room types but there are limited numbers available above the basic entry standard double or twin. Our room was a standard double.
One major bonus is the fact that the hop on hop off tour bus has a stop 20 yards to the left of the hotel entrance.

STANDARD DOUBLE
We were on the top floor (6th) with an outside aspect and veranda.
The room was on the small size with little room either side of the standard double bed but not a problem. There was only sufficient space for one armchair and a small table, a 20 inch flat screen TV and kettle with tea and coffee supplies were in situ. A decent size bathroom with shower above bath and hair dryer were to a reasonable standard. There is a safe in the wardrobe but unfortunately ours did not work and we had to use a safe in the reception area which was very inconvenient and our electronic room key failed everyday which was extremely frustrating.

RECEPTION
All reception staff we encountered were extremely friendly and helpful, courteous at all times and more than willing to converse in English.

BREAKFAST
We opted to pre purchase what the hotel refer to as a continental breakfast and to our very pleasant surprise we discovered that it was far more than that. A good variety of the usual meats, cheeses, breads, fruits and preserves were supported by a cooked option of eggs (various) bacon and sausage each day all nicely presented and pleasant to eat.

CONCLUSION
A good mid range hotel but not quite 4 star at the standard level.

Room Tip: Busy traffic at front of hotel, double glazed doors and windows eliminate most street noise but for...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank IanH1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 25, 2014
Dear Ian,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

We love to read that you enjoyed our convenient location, our helpful staff and our buffet breakfast that offer a various selection of fresh products !

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (238)
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English first
Napier, New Zealand
Level Contributor
192 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed July 21, 2014

The location of this hotel is fantastic if you are arriving or departing on the train/TGV/RER. It also has a Metro station about five steps away from the front door.
We had a room on the 5th floor which was comfortable and as expected for Paris - reasonably compact. The bed was good and had nice sheets. You could open the large doors/ windows and let in cool air. There was a kettle and tea/ coffee available. The bathroom was large and had a bath. The tiles on the bathroom and toilet floors were cracked but were ok.
This is a really busy hotel so dont expect personal chatty service, but everything we asked about was answered helpfully. The breakfasts were good - lots of variety and good quality. We got an online B and B deal so the stay worked out to be excellent value

Room Tip: The 5th floor was good
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank bluekakariki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 23, 2014
Dear Guest,

I would like to thank you for choosing the Hotel Mercure Paris Terminus Nord and for taking the time to share your comments here on Trip Advisor.
The fact that you mention that our hotel is an excellent value means a lot to us!
We love to read that you enjoyed enjoyed the 5th floor and I guess the superb view on the Sacré Coeur and the Gare du Nord historic building !

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 21, 2014

chose to stay here because of its rave reviews but it was a disappointment for us, paid 189 euros for a night. Gave it a three star because of the service provided by the concierge and reception on our arrival 28th june , got an early check in and were friendly and when we check out and left our luggage at the concierge (29th june) and its location but was not impressed by few things:

1. the reception service at our first night there 28th june evening, while I was waiting for my boyfriend to come back from the shops he actually asked me "Do you have a room here?" with a condescending look while I was sitting at the sofa with shopping bags. would not even get that kind of treatment in a three star hotel. It was my first time ever to be asked that kind of question.

2. the room - safety deposit box was not working, curtain could not be drawn across, cracked hair dryer on its side, made it impossible to hold on to it for more than 2 mins. we have to get our own dental kit from the reception itself. i know this is not a 5 star but still it's a 4 star and it's a mercure which supposed to be good.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 23, 2014
Dear Emma,

I would like to thank you for choosing the Hotel Mercure Paris Terminus Nord and for taking the time to share your comments.

Allow me to tell you how truly we regret your disappointment regarding your stay with us. I certainly empathise regarding the points you mention in your review, especially with your feeling following the way our reception staff asked you the question and with your disappointment regarding the condition of your room. This level of service is certainly not acceptable and will be addressed with the concerned party.
Furthermore if you need any more assistance for your future reservation, feel free to contact me at jean-louis.descoins@book-inn-france.com.

By hoping that we will find back your trust and will have the chance to welcome you another time.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 20, 2014

THe hotel it is very good. We needed to do a early check in, so we sent an email to the hotel who answered our request politely and without charge nothing more for it. The room is not very big, but it is comfortable and has everything that you could need. The bathroom is big, old and very clean. The staff were very attentive and friendly. The bed is comfortable. The hotel is located directly across the Terminus Nord, so it is not the best location for tourists, but you can take subways to anywhere in Paris at the station which is next to the hotel. I would stay again at this hotel and I would recommend it to friends.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Thais G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 22, 2014
Dear Guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that you would stay again and recommend our hotel to your friends means a lot to us!

We love to read that you enjoyed the comfort of your room and the friendly service of our staff which we shared with the entire team!

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stayed at this hotel for three days at the end of a Great Rail Journey holiday. The staff are very friendly and there is a nice atmosphere in the hotel. The breakfasts are excellent and the dining room is very well run. It looks out on the Gard du Nord so its very interesting to watch people coming and going from such a busy station. The room we had was very comfortable but the bathroom needed a bit of TLC. Also some of the corridors need a paint-its a well used hotel! However this would not put me off going back there again. We had drinks in the bar every night and again the waiters were very friendly.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
3 Thank marian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 22, 2014
Dear Marian,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.
The fact that you mention that our hotel has a nice atmosphere means a lot to us!
We love to read that you enjoyed that you found your room very comfortable and that we provide a very friendly service ! Because that is exactly what we want for you and our visitors.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed here for a few days in June and were very pleased with the accommodation. The breakfast was excellent; the view of the station and Sacre Coeur was superb. It was surprisingly quiet and there were lots of restaurants and eating places nearby. The metro entrance was outside the front door and it was very handy for our return trip to London. Staff were friendly and very helpful.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JandI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 18, 2014
Dear Jandl,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that you were very pleased with the accommodation that we provided you means a lot to us!
We love to read that you enjoyed the superb view on the Sacré Coeur and our very helpful staff !

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Terminus Nord

Property: Mercure Paris Terminus Nord
Address: 12, Boulevard de Denain, 75010 Paris, France
Location: France > Ile-de-France > Paris > Chateau d'Eau / Gare du Nord
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#400 Luxury Hotel in Paris
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Paris Terminus Nord 4*
Number of rooms: 236
Official Description (provided by the hotel):
Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more   less 
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Also Known As:
Mercure Paris Terminus Nord Hotel Paris

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