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“Mercury - book with confidence!” 4 of 5 bubbles
Review of Mercure Paris Terminus Nord

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Mercure Paris Terminus Nord
Ranked #1,108 of 1,795 Hotels in Paris
London, United Kingdom
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Mercury - book with confidence!”
4 of 5 bubbles Reviewed March 28, 2014 via mobile

It's a mercury, so no surprises. Good service, comfortable (if small) room, clean and tastefully decorated. Also quiet, which is rare for central Paris. Loads of cafés and restaurants close by, but proximity to the rail station attracts a pretty rough crowd at night. I prefer to stay here and take a 30 min RER ride to the airport rather than stay near the airport with nothing to do or see.

Stayed March 2014, traveled on business
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 31, 2014
Dear Peter,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.
We love to read that you prefer take a 30 min RER ride to stay with us rather than staying at the airport ! Also we are very pleased to read that you like our tastefully decorated rooms and the wide choice of restaurants in the surroundings.

We thank you again for your compliments and hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (269)
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English first
Croydon, United Kingdom
Level Contributor
808 reviews
243 hotel reviews
common_n_hotel_reviews_1bd8 1,128 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

I have stayed here often and this time spent one night on Monday 24 March. I chose the hotel again because it is literally just across the road from the Gare du Nord railway station.

It is a curious building, made up by converting - I think - several adjoining properties. As a consequence the corridors are a bit like a maze and the room numbering seems to lack any coherent pattern!

This time I had room 514, which was near the lifts so I was able to find the room easily. It looked out on an internal, scruffy well.

The room was quite large in area, but narrow in width - so difficult to get round either side of the double bed. But it was comfortable to sleep in.

There was adequate clothes hanging space, and armchairs and small table. The TV was fixed to the wall and it was not possible to watch it while in the bed.

The bathroom was ok though there was nothing to hold onto when getting in/out of the bath. There was a small water leak in the floor by the loo, and I was lucky in the night not to slip on the small puddle of water.

I did not have breakfast but enjoyed a drink in the bar on the first floor. Just outside it is a free internet terminal.

This time I paid just €126 by advance booking/payment.

The Terminus Nord restaurant downstairs is not part of the hotel, but a worthy brasserie nonetheless.

Room Tip: Decide whether you want a room facing the street, or one facing internal wells
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank alanreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 31, 2014
Dear Alan,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. We were very pleased and honoured to receive a comment from a top contributor like you. We love to read that you enjoyed your large room and our convenient location.

On the other hand, we thank you for mentioning the small leak in the room 514. Be assured that your comments have already been shared with our maintenance staff in order to provide the best in service for your next stay.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 23, 2014 via mobile

All the basics of a decent breakfast, decent bed and the location for Eurostar is perfect.
The free wifi was pitiful and the room size was very small. There was no recognition of Platinum loyalty membership which was a tad disappointing.
Great cafe just to the right of the main entrance. Fantastic fois gras, steak frites and a bottle of Brouilly!

Stayed March 2014, traveled on business
Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 25, 2014
Dear James,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. We love to read that you enjoyed the perfect location for Eurostar !

On the other hand, we truly regret your disappointment regarding the lack of recognition of your Platinum member status and the quality of the free wifi. This level of service is certainly not acceptable and will be addressed with the concerned party.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 20, 2014 via mobile

Great location opposite Eurostar and easy to find rooms are a great size and especially for paris! Breakfast continental really lovely lot of choice, room service quick, tasty and good value, free wifi defiantly a bonus

I STRONGLY URGE ANYONE VISITING PARIS TO STAY HERE!!!

Stayed February 2014, traveled solo
Helpful?
2 Thank Dominic R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 25, 2014
Dear Dominic,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. The fact that you urge anyone visiting Paris to stay with us means a lot to us!
We love to read that you enjoyed the great size of our rooms and our tasty breakfast and room service !

We look forward to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castres, France
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 19, 2014 via mobile

Usually a good hotel nicely located and with great staff.
However just stayed in the room 247 which has a terrible mattress and horrible pillows. Also the safe or it's instructions are not working.
And I am gold member of their loyalty programme... What would it be if I was not...
Very disappointed I could not sleep comfortably.

Stayed March 2014
Helpful?
1 Thank PierreLONDON2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 25, 2014
Dear Pierre,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. We love to read that you enjoyed our location and our “great staff”!

On the other hand, we truly regret your disappointment regarding the quality of our beds and pillows. Comfort of our guests being our main priority, be assured that we feel very concerned about your dissatisfaction. Our linens are equipped with two types of mattress from the brand Dunlopillo, one offering a firm comfort and the second a softer comfort. We would be happy to customize it according to your convenience during your next stay. Furthermore if you need any more assistance regarding these matters, feel free to contact me at jean-louis.descoins@book-inn-france.com.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
177 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed March 16, 2014 via mobile

Good night. Excellent location right by gare du nord and the metro. Good breakfast buffet. Comfortable rooms. Free wifi. Clean. The staff were very nice and helpful. Would stay again. Could hear the bar below our room, but it quoted down before we went to sleep.

Stayed March 2014, traveled with family
Helpful?
Thank Eleanor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, March 17, 2014
Dear Eleanor,

Thank you for leaving your feedback on your stay with us.

We were very pleased to read that you enjoyed our excellent location and our continental breakfast buffet.
On the other hand we took notes of your remark regarding the noise coming from the bar and will definitely adjust the sound volume prior to closing time (11:30 from Tuesday to Saturday).

We thank you for your compliments that have been shared with the entire team.

By hoping to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Terminus Nord

Property: Mercure Paris Terminus Nord
Address: 12 boulevard de Denain, 75010 Paris, France
Location: France > Ile-de-France > Paris > Chateau d'Eau / Gare du Nord
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#440 Luxury Hotel in Paris
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Paris Terminus Nord 4*
Number of rooms: 236
Official Description (provided by the hotel):
Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more   less 
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Also Known As:
Mercure Paris Terminus Nord Hotel Paris

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