I'm all for mom and pop places, but the lack of organization and abysmal customer service makes this the worst place to stay in Paris. First off, the hotel handles all reservations with paper copies and hand written documents, so your reservation has a very high risk of being 'lost', as ours was, and conveniently found again when it comes time to charging you.
At the last second we had to find another hotel, but were charged the full amount for the room reservation (that they were unable to find). We called 6 times to speak with a manager to sort things out(/reverse the charge) and were told to call back at a later date and time after every call. We were denied a manager every time and received very rude remarks during calls. We are not first time travellers. We have stayed at several hotels in Paris before without this problem.
Avoid this hotel unless you want your reservation lost and credit card charged anyways.
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- Also Known As:
- Du Pont Neuf Hotel
- Du Pont Neuf Paris