Unbeatable location, large conference-style hotel with a mall, gourmet supermarket and metro station attached, awesome view of Paris. Renovation is currently underway to update the guest rooms.
This large conference hotel, formerly La Fayette Concord, become a Hyatt in mid-2013 and is still going through the expected growing pains, including room renos. It is rough around the edges when it comes to the level and consistency of service you would expect of a Hyatt.
I stayed here twice in the same week and on my first one-night stay, was assigned a Club King room on the 33rd floor with a great view of Paris but the Eiffel Tower and Arc de Triomphe were just out of sight. These rooms have not yet undergone renovation, so even though they are technically higher category rooms, the decor and furniture are dated and reminiscent of the 80s — dark red velvet curtains, canary yellow walls, green marble bathrooms and even an antique “pants presser” in the closet. The doors to these rooms bang loudly when they close and you can hear just about every movement in the hallway while in the room – housekeeping, room service delivery, other guests coming and going.
Two days later, I requested a renovated room and was assigned to a Deluxe room on the 7th floor with a direct view of the Eiffel Tower and Arc de Triomphe. Even though I was only on the 7th floor, the view was spectacular and the renovated rooms are stunning — crisp white walls and curtains, a gorgeous platform bed and leather headboard, a contemporary bathroom with space-saving glass French doors and, replacing the old tubs in the same footprint is a deep soaker tub that is both comfortable and visually appealing.
I had a rather unpleasant incident at the Restaurant La Fayette (see http://ow.ly/sXH7C) – possibly part and parcel to the transition – and hotel management responded immediately and appropriately, which deserves accolades, but it will take some time before I'm willing to give the restaurant another try.
Much fuss has been made about sky-high drink prices at Bar La Vue on the 34th floor. The view is to die for, especially at night when the Eiffel Tower and the Arc de Triomphe are all lit up, and that's what you're paying for — although to be fair the champagne cocktail I had, the aptly named “Paris in Love” was strong and tasty. I find the bar staff professional and hard working (if a little stern, but hey, it’s Paris!), the cocktails sublime (and for €29 a pop it should be). If you are to splurge, the beautifully hand-crafted cocktails (€24 upwards) are probably a better bang for your buck than bottles beer (€27).
The Regency Club looks like an old-fashioned French salon with deep red velvet banquettes but no view of the Eiffel Tower or Arc de Triomphe. Service was mediocre at best and at breakfast time, long lineups made this Club look like a Denny’s.
I waited 15 minutes in line on a Saturday morning around 10:00am, witnessing many guests — who gained access to the Club either through their elite status or by paying extra for a Club room — leaving frustrated and annoyed, before finally leaving myself as there was no reasonable chance I would be seated before breakfast closed at 10:30am.
While not well communicated, the hotel does deliver room service if you are unable to get seated in the Club, but only for a continental breakfast consisted of coffee, juice and a bread basket (no hot items like eggs, and meats even though these are served in the Club). Alternatively, Club guests can choose to have breakfast in the atrium restaurant but on weekends the lineups are equally daunting.
Transportation is extremely convenient with Air France-operated Le Cars shuttle pickup/drop off just around the corner. Paris Metro Line 1 stops right underneath the hotel and will take you to most major attractions. The mall attached to the hotel has restaurants, boutiques, a drug store and a gourmet grocery store with a good collection of wine, fresh fruit and snacks for your everyday needs.
If you like individual attention and/or a boutique feel, this is not the hotel for you — there are other more “charming” hotels in Paris, even within the Hyatt portfolio.
If you are a Hyatt Platinum or Diamond guest, you are likely to be automatically “upgraded” to a Club room, which are on the higher floors but have not undergone renovations. Ask for a renovated Deluxe room instead - you might be on a lower floor but the views are still spectacular and the new rooms are heads and shoulders above the old ones.
The Bottom Line:
Overall I would stay here again, but only if in a renovated Deluxe room. There is no doubt the hotel is going through some growing pains due to the transition, but most of the staff I met seemed to be happy with the move to Hyatt and I see great potential for the Etoile as part of a constellation of Hyatt hotels in the City of Lights.
The Fine Print:
Reviewed room type: Club King, Deluxe King
Date stayed: Dec 26 and Dec 28, 2013
Elite status: Hyatt Gold Passport Diamond
Rate type: Paid stay
- Official Description (provided by the hotel):
- Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more less
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- Also Known As:
- Concorde La Fayette Hotel
- Concorde La Fayette Paris
- Concorde Lafayette Hotel