Recent reviews about certainly gave me pause but I want ahead and booked it for three nights at the end of a three week trip to France. I was generally pleased with the hotel despite some problems which I expect will be quickly ironed out. While I will go into the pros and cons below let me say at this point that I recommend this hotel and think in a matter of months if not weeks it will meet the expectations of those who stay at a lot of Hyatt hotels. I should also like to say that while I working I was a frequent Hyatt guest since I retired a few years ago I have never stayed at Hyatt hotels more that two or three times a year and thus thing my experience at this hotel is not based on upgrades afforded frequent guests of the chain.
1) access to and from CDG airport is very good as the Airfrance bus drops guest off right in front of the hotel. If you elect to cab it you will find, as we did, you will find that it's location on the edge of the 17th will result in a 40 euro fare rather than the 50 to 60 one can easily rack-up going to the 1st, 2nd, or even the 7th or 8th.
2) The yellow line metro is a 100 meters from the hotel and is probably the one most used by tourists and business travels as for the latter it is a direct line to La Defense and for the former to the Louvre and the heart of the tourist area.
3) Our room on the 18th floor had recently been updated and everything worked including the AC which was a blessing given that it was quite warm during the middle of July. The room was smaller than those in most US Hyatts but only marginally and was larger that many in 4 star establishments elsewhere in Paris. We were able to find space for all but one bag in the closet and the bathroom was modern and came with a real bath tub not one of those tiny things, sized for 5 year olds, one sometimes find in Paris. The beds, towels and sheets were all up to Hyatt standards. As noted below the hotels lacks charm but things do work and sometimes surprises, which you will not find at this hotel, are unwelcome.
4) While we did not have a view over the Eiffel tower we were treated to a view, in the distance, of the Sacre Cour and did see fireworks from the room on the 13th and 14th.
5) For those wanting places to eat their are a large number of restaurants near the hotel and if you want a quick and relatively inexpensive breakfast you can find a starbucks and a bakery in the mall attached to the hotel. If you want something better for breakfast the hotel offers a good but pricey option and within a 100 meters you will find perhaps 20 places to eat.
6) The staff are friendly and most perform efficiently. Our room was clean and tidy and the common areas seemed well kept as well.
7) Security seemed good and elevators need a key to operate.
8) the area around the hotel is good and one can walk to the Arc De Triumph in 12 minutes. Friends of our had an apartment, less than 10 minutes walk away, just off the Grande Armee in what I know is a high rent district.
1) Checking is did not go smoothly and took what seemed forever but in reality was probably ten minutes. This may have been in part because I had added a day to my original reservation so as to be in town the night before the 14th. The woman checking us in was nice and spoke good english and I assume will quickly become proficient.
2) Checking out was worse than checking in as I had prepaid and they had billed me again making it necessary to process a refund.
3) Some of the hallways have not be ungraded since Hyatt took over and appear worn.
4) Drinks at the bar are very expensive.
5) No irons in the rooms. As others have noted one has to go to one of the lower floors where to ironing rooms are available and probably offer some idea of what the rooms were like before Hyatt renovated them.
6) No charm, at least other than views from some rooms, this is another Hyatt.
7) Local calls were more than I expected and certainly more than other Paris hotels I have stayed in during the past two years.
In short don't be afraid to book this hotel as it is clear that Hyatt is quickly renovating the rooms and common areas, we did not talk to anyone who was in a room that seemed not to have been renovated during our stay, and the staff is trying hard and learning quickly. Expect a 4 star Paris room in a business hotel.
- Official Description (provided by the hotel):
- Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more less
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- Also Known As:
- Concorde La Fayette Hotel
- Concorde La Fayette Paris
- Concorde Lafayette Hotel