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“Mixed Bag -excellent service, poor amenties & decor!” 3 of 5 bubbles
Review of Hyatt Regency Paris Etoile

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Hyatt Regency Paris Etoile
Ranked #1,411 of 1,795 Hotels in Paris
London
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Mixed Bag -excellent service, poor amenties & decor!”
3 of 5 bubbles Reviewed June 23, 2013

I totally agree with other reviews:

Pros:
- good location, close to Metro (especially needed when rude taxi drivers refuse to take you out of zone 1)
- Excellent service - all staff very friendly. They gave me an Eiffel tower facing room on request.
- lovely lobby and entrance makes you feel comfortable..till you get to the rooms!

Cons
- as per other reviews, garish blue old carpets.Peeling paint in room. Simple bathrooms
- 11 Euro charge to empty mini bar. I emptied it out myself, and fortunately they didnt charge me
- no tea/coffee making facilities. Found this ridiculous especially as the room service charge for hot chocolate was 10 euros + 5 euros service charge - crazy!
- breakfast costs 24 euros.

All in all, the location for my specific need wasnt great, and due to the poor amenties I would not want to go back, which is a pity.

Room Tip: Ask for a room with Eifell tower view on a higher floor (eg floor 26)
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Too_Much_TM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, Directeur général at Hyatt Regency Paris Etoile, responded to this review, June 25, 2013
Dear Too_Much_TM,

Thank you for the special mentions to our "excellent service, lovely lobby and good location". Regarding your remarks, be assured they have been passed for consideration, particularly on the general condition of your accomodation.

We hope having the pleasure to welcome you in a near future.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,381 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (423)
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English first
Belfast, United Kingdom
Level Contributor
105 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 bubbles Reviewed June 22, 2013

An expensive run-down hotel which doesn't care because it is guaranteed customers from the adjoining conference centre. Se stayed here for 4 nights while attending a conference in June. Check in took 25 minutes even though there was no queue and there were no problems with our reservations. It was just slow and uncaring. The lobby and reception area is clean and bright but the rooms are a disgrace. Paint peeling off walls and ceilings, carpets badly stained, furniture old and damaged etc. Not well equipped with no iron etc. Windows are not soundproof so you hear every emergency vehicle outside (and there are plenty through the night). Doors to rooms close loudly. There is free internet which is great, but it is cable only, so no wifi in the rooms (just reception area). There is a charge to use the fitness room! Overall, extremely poor!

  • Stayed June 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JDE260767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Paris hotels

San Francisco, California
2 reviews
1 of 5 bubbles Reviewed June 20, 2013

My family recently just got back from staying in the presidential suite having to upgrade from a standard room. We were hoping to have another nice staying after being impressed by Hyatt London. This hotel do not deserve to carry a 4 star / hyatt regency at all. The suite that we stayed were so old that i wanted to change hotel right after we got there. The room were so dirty, carpets needed to change, dusty. We had breakfast at the regency club and the crew were so cold. I will place my complaint to hyatt since we are diamond members.

Please do not stay there until they have do some changes. The pictures and the lobby are all so deceiving.

  • Stayed June 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank happy799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, Directeur général at Hyatt Regency Paris Etoile, responded to this review, June 25, 2013
Dear Guest,

Hyatt Regency Paris Etoile is proud to count among the Hyatt family. The mythical building will find a second youth after renovations.

I hope to regain your confidence with us.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

Very good experience
affable staff
very friendly attenders
looked after us very well and we willd definetly stay there next time.
food is excellent and ambience is good too
centrally located
metro conveneint

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sumanth kumar g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW DELHI
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 14, 2013 via mobile

This hotel has a good location from metro.
This hotel is not child friendly.
This hotel has no swimming pool or spa they send to other were ur charged ....
The corridors are very dark one cannot even see the room numbers.
Its very next to the grocery store or a mall.
Last night the a/c was not working call front desk but no one came to see so slept in the heat had to call again today... fixed now.

Stayed June 2013, traveled with family
Helpful?
Thank PUNEETN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed June 14, 2013

i was there for a night and this place need renovation old La Fayette which is taken over by Hyatt nice view from the hotel near to the convention center and some Indian Restaurants. Its good for business and short trips.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
154 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed June 11, 2013 via mobile

This place looks typical 80's decor.. Decent large lobby and next to a mall but that is it. No frills, old rooms, old paint, lots of dirt on the walls and nothing special except for the price.

This place is in a good location, not too far from CDG and 6-9 stops away from the center of Paris. The metro leaves from the mall next to the hotel. The other nice element is that the 'air France, les cars' bus goes directly from the airport and stops literally in front of this hotel. Take line #2 Etiole. Other than that.. Pick another place.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank workhplayh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Paris Etoile

Property: Hyatt Regency Paris Etoile
Address: 3 Place du General Koenig, 75017 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#475 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
Official Description (provided by the hotel):
Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more   less 
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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